Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Mary H (Wife of Resident) published on 3 September 2021
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Mary, thank you so much for taking the time to send us a review of the home; it means so much to the team to hear from relatives. You take care and you can always call us if you ever need a chat.
Take care.
Kind regards
Home Manager
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Review from Stanley H (Husband of Resident) published on 21 June 2021
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Stanley
Thank you so much for sharing your thoughts on our home.
Kind regards
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Review from Anita A (Daughter of Resident) published on 8 June 2021
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4.0 out of 5
My mother was in very poor health and had severe dementia, and the care she received was faultless.
My sister and I were kept totally up to date with her care and how both my father and mother were coping.
I cannot recommend the care home highly enough.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Anita, it was a pleasure to care for both your parents at Sovereign Lodge, and I will share this feedback with the staff team as they were very fond of your parents.
Kind regards
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Review from L D (Daughter of Resident) published on 7 June 2021
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Linda; it is a pleasure to care for your mother, and it is so beautiful to hear your laughter each time you visit the home.
See you soon.
Kind regards
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Review from D R (Daughter of Resident) published on 7 June 2021
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Deborah, thank you for taking the time to give the home the feedback, it is a joy to care for your Mother. You and your Sister keep the laughter going at the home and we love it very much.
Kind regards
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Review from Valerie N (Niece of Resident) published on 25 January 2021
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Valerie,
Thank you so much for sharing your experience with us, it was a joy to care for your Aunt at Sovereign Lodge. This year is the big one for her and hopefully, by that time we can have a big celebration and party for everyone.
Kind regards
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Review from Nick T (Son of Resident) published on 6 January 2021
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Nick,
Thank you for taking the time to review the home. It was lovely to have met your Mother and to have talked to you to gain a bigger picture of Mum's care needs. I will gladly share your review with the team as they all enjoyed caring for your Mum. I hope she is well and we are always here to support in any way we can for you both.
Kind regards
Home Manager
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Review from M T (Resident) published on 6 January 2021
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for giving us feedback on your stay with us. The team miss you and we wish you all the best for the future.
Kind regards
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Review from Alison H (Daughter of Resident) published on 21 December 2020
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your feedback; it is so lovely to hear how happy you are with the care Mum is receiving.
Kind regards.
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Review from Alan W (Son of Resident) published on 2 October 2020
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4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your feedback and I will be sharing this with the staff team. So pleased you like the pod.
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Review from Peter H (Resident) published on 1 October 2020
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to meet with me yesterday, it was kind of you to give us feedback. So now we will aim to achieve all the goals set out in regards to the food in the home specifically relating to yourself.
Kind regards
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Review from Cherry M (Daughter of Resident) published on 18 September 2020
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It is so lovely to hear your praise for the home. Mum has settled in very well and really enjoys the company of the other residents. I will pass your review onto the staff.
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Review from Kevin B (Son of Resident) published on 5 August 2020
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Many thanks for taking the time to share your experience of the home, it is a pleasure to care for your Mum.
Kind Regards.
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Review from Sylvia T (Resident) published on 24 July 2020
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your feedback, it is lovely to hear and it is a joy to take care of you. Kind regards, Home Manager.
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Review from C D (Daughter-in-law of Resident) published on 23 July 2020
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to give us feedback on the home and I will share this with the team. I am pleased to read you would recommend us, thank you. Kind regards, the Home Manager.
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Review from Frank (Son of Resident) published on 9 July 2020
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Frank
Thank you for such an amazing review of the home, the staff will be happy to hear your views. We try to make the home as warm as we can as it is such a big move for residents and making them comfortable is so important. I hope to see you on your next visit to the home.
Kind regards
Home Manager
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Review from Gabrielle M (Daughter of Resident) published on 8 July 2020
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Gabrielle
So lovely to hear from you and such kind words to us about your journey to the home and when Mum was with us. My aim along with the team is to support all families in a friendly and supportive manner as this can be such a difficult time. I wish you all the best.
Kind regards
Home Manager
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Review from Julian M (Son-in-law of Resident) published on 8 July 2020
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your feedback and taking the time to review the home, it was a pleasure to care for your Mother-in-law.
It is such a difficult process for family members and my aim is to make the transition as supportive as I can for all those involved.
Kind regards
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Review from Alan B (Son of Resident) published on 8 July 2020
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Alan
Thank you for the feedback on the home and your experience with us, it was lovely that you trusted us as a home to look after your Mother.
I wish you all the best.
Kind regards
Home Manager
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Review from Catherine T (Daughter of Resident) published on 6 July 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Catherine
I love the 5-star hotel rating very much. It was a pleasure to look after your Mum and to support you also in what can be a very difficult journey into the unknown. I am so pleased to hear that your experience was positive and your participation is just as important as Mum's in activities.
Kind regards
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The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
