Sovereign Lodge Care Centre

2 Carew Road, Eastbourne BN21 2DW
Submit a Review
9.7 223 Reviews
  • Sovereign Lodge Care Centre, Eastbourne
Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.

A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.

Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.

Show Sovereign Lodge Care Centre on the Map

Care Provided by Sovereign Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Coscolluela (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sovereign Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Sovereign Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sovereign Lodge Care Centre Reviews (223)

Total of 223, showing 121-140
9.7

Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.

Overall Experience

  • 177
  • 45
  • 1
  • 0
  • 0

Date Published

223
12
23
59
164

Review from Dora (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They do a really good job, always make me feel welcome when I visit and my father-in-law is always happy and cheerful when is see him, I always get offered a coffee or sandwich if I want. Would always recommend them.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Dora
Thank you for taking the time to review the home as your experience will enable others to have an informed choice when looking for a care home.
Kind regards
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila H (Wife of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really good care home. It's always clean to the highest standard and the staff are a real credit to the system. Food is fantastic and the gardens are always tidy and safe for the residents. My husband enjoys the safety and care of the home. First-class.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Shelia,
Thank you for taking the time to give us your feedback on the home. I appreciate your view of the home and stating first class, the staff will be really happy to hear this review.
Kind regards
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alistair H (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a fantastic care home in all aspects. They really look after my dad. Staff are very friendly and do what they can for the residents. Upon my visits to the home over the last 18 months the staff are like clock-work working all the time.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Alistair
It is lovely to hear that your view of Sovereign Lodge is fantastic and that the staff are friendly. We aim to make an atmosphere that generates warm and friendliness all the time.
It has been brilliant to watch your dad grow in so many ways since arriving with us.
Kind regards
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Husband of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management, carers, nurses and all connected with Sovereign Lodge Care Centre could not have been more caring and loving to my wife during her stay, day and night and nothing was too much trouble for them with any requests that we had. Truly caring staff.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear S C,
Thank you for your review of the home, it is lovely to look after your wife and yourself at Sovereign Lodge. I will inform the staff of your feedback in the next meeting.
Kind regards
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui S (Daughter-in-law of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law got Covid-19 and with the help of the staff and management helped her overcome the virus and return to good health. Since she has been living at Sovereign Lodge (December 2018) the staff and management have done their utmost to provide her with a safe and well cared for environment,
she didn't want to go into a care home but due to underlying health issues there were no other options, she tells us that she is very happy in Sovereign Lodge and considers it to now be her home.
Both my husband and myself consider the Sovereign Lodge Manager to be a friend now rather than a service provider, I cannot recommend Sovereign Lodge highly enough.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Jacqui,
Thank you so much for a wonderful review of your experience with the home. It is a joy to care for your mother-in-law and I will be sharing this with my staff team.
Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie D (Stepdaughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative came from another care home where she was disruptive and unhappy to a place where her dementia was understood and managed. The team at Sovereign Lodge are welcoming and friendly as well as having good clinical skills and compassion.
The necessary changes in medications make a dramatic improvement
in her behaviour and mood which led to more smiles and laughter. I always felt involved in decision making and the only time there was an issue it was dealt with in a timely effective manner.
Thanks to you all at Sovereign Lodge.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Jackie,
It is so lovely to read about your journey to us, that we were able to meet your relative's needs and ensure that she had found a home that understood her. She was a wonderful lady and will be missed.
Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen H (Friend of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well. What A Team! From day one of preliminary talks with the Manager of Sovereign Lodge, I could tell she would do everything possible to meet the needs of a very dear friend.
I am LPA to a very dear lady of 72 years of age who sadly had both legs amputated at the start of 2020. This unexpected situation
along with the angst and turmoil was incredibly hard to deal with. Such a negative, overnight life-changing outcome seemed impossible to make into a positive.
The Manager showed empathy and compassion and helped me through a very tricky time. Being responsible for choosing where someone should live, who is not your blood relative, comes with many barriers. Help from Sovereign Lodge gave me the confidence and belief that everything would be okay and my friend's future would be as bright and colourful as she is herself.
Every visit to Sovereign Lodge has been informative and welcoming by all the staff.
Thank you all for enabling my friend to have the best future possible.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Karen,
Thank you for taking the time and letting us know how difficult your journey was at the beginning, how we as a home have been able to accommodate that for you and your friend. It has turned out to be really positive, your friend has settled into the home very well and loves the company of the other residents. I will feedback your review as it's important for the staff to hear the journey of our residents.
Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil T (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge has helped with a miraculous recovery in my mum's mental state and outlook after a tough few weeks for her. My mum came to Sovereign Lodge after two trips to the hospital within two weeks following two falls. A room was found for her at Sovereign Lodge. At first, she was very unhappy
and discontented. However over time thanks to the attentive care by all the staff at Sovereign Lodge, she regained her former good nature and optimistic outlook. She now tells me how wonderful the staff are. She is back to being the person I knew before she had those two falls. I believe that, while she would rather she could physically be back in her flat, she now realises that Sovereign Lodge is the best place for her to be to ensure that she is well looked after. Many thanks to all at Sovereign Lodge.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Phil
Thank you so much for taking time out of your day to feedback your experience of supporting your mum into Sovereign Lodge. I do agree at the beginning it was a bit of a tough relationship to build as it was a massive change in her life, however Mum was able to trust us and in doing so we could see her confidence grow. It is lovely to see how much her health improved, since she arrived in the home. Thank you for placing your trust in us as a service and looking after your mum.
Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jodie B (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trying to find a suitable care home for my father was a stressful and anxious time. I will be forever grateful that I came across Sovereign Lodge. The manager and her friendly team have provided nothing less than a gold star service throughout. No request is too big or small and communication has consistently
been excellent.
The home provides a welcoming, relaxed and friendly environment with a really great choice of activities for its residents.
It's lovely to always be greeted by happy care staff when I visit. Most importantly my father has settled in better than I could have wished for. The home has greatly improved his diet and quality of life-giving me peace of mind that I made the right choice for him. I can't thank Sovereign lodge enough and wouldn't hesitate to recommend them.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Jodie,
Thank you so much for such a wonderful review and I am so pleased that we were able to support you at such a difficult time. I will share this with the team as it is so important for them to hear from families. Look forward to seen you in the home very soon.
Kind regards,
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Justine F (Granddaughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is extremely happy and content residing at Sovereign Lodge. During the lockdown, my Nan has been kept extremely safe whilst all her needs have been met. All precautions and measures have been put in place to ensure her health and safety and continuing to keep her well-being and mental health
needs a priority. When Nan tested positive for coronavirus we were reassured and communication was still very much open, meaning myself and my family felt at ease knowing Nan was being looked after and her condition and progress were monitored. We were always informed of any changes and still able to communicate with Nan. Sovereign Lodge has been invaluable to our family as we know Nan is so well looked after and loved by all the staff there.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Justine, It is so lovely to hear from you and a huge big thank you for your feedback. I will be sharing this with the team as it is so good for us all to hear the positives at this time. I hope to see you soon. Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter-in-law of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Sovereign Lodge over a year ago and visited immediately. It was such a relief to feel the positive and happy atmosphere on day one and to feel confident that this was the right place for my Mother-in-Law who suffers from dementia. The staff seem happy, cheery, cooperative and, knowledgeable.
The residents' rooms are a good size, nicely decorated and have an ensuite loo and handbasin. Bath and shower facilities are nearby. The lounge and dining room are gorgeous - to me, it feels like a hotel. We always enjoy our visits, especially in the summer when we can be outside in the garden. The staff put on many activities and events to involve residents with different interests and abilities. Equally, If we want to pass on any information or ask questions, this is always handled with patience and interest. I would not hesitate to recommend this lovely, caring place which has at its core, the needs of every individual resident and treats them all so kindly.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Christine, Thank you for taking the time to tell us about your experience and the confidence you have put in choosing the correct home for your Mother-in-law. It is so important for us as a service to create a warm astrosphere, that provides love and care to all individuals in the home. I look forward to seeing you soon. Kind regards, Home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan S (Son of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only with Sovereign Lodge for four weeks, having been hospitalised four weeks earlier with a broken leg. He was discharged from hospital to Sovereign Lodge for further rehabilitation and was made very welcome. The staff phoned me on his arrival and gave me a comprehensive account of how
they would look after him and named his carers so that I could talk to them at any time. They kept us regularly updated on his progress and also arranged for him to speak to my mother and I on alternate days via social media, which we thought was above and beyond their call of duty but it was very much appreciated, as we were not able to visit due to the Covid-19 pandemic. The staff were faultless and looked after his every need and my father spoke very highly of them all. Unfortunately, my father passed away after being at Sovereign Lodge for just four weeks but it is a comfort to both my mother and myself that he was so well looked after. We would not hesitate to recommend Sovereign Lodge.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Alan
Thank you for taking the time to tell your experience of the home and Dad's stay with us. The team have worked so hard to ensure that we kept open communication between the residents and their families, so it is lovely to hear that you found this process valuable. I wish you and your family all the best and you know where we are if you ever need us again.
Kind regards
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roslynne B (Friend of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. I have always had enormous admiration and respect not without affection for the staff and management of Sovereign Lodge. I have been even more impressed by how they have coped during this pandemic and lockdown. Despite the difficulties, they will have inevitably encountered, they have taken
the time to allow me to video call my dear friend twice a week and to keep me updated with bulletins about activities and birthdays they have celebrated during lockdown. They are never too busy to ask after my own health and have shown great courage, patience and professionalism. They are a shining example of how to care for our frail and elderly loved ones. Thank you, all at Sovereign Lodge.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Ros
Thank you so much for your kind words about the home and staff team. It is always lovely to talk to you and to see how your dear friends is in herself.
I will be sharing this with the team as it is so important for them to hear from relatives.
Kind regards
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie O (Sister of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the wonderful, caring and committed staff at Sovereign Lodge who have been caring for my sister over the past four years.
My family and I would also say a big thank you to everyone at Sovereign Lodge for the care they gave to my brother-in-law, who has since passed away. You all are
doing a really magnificent job.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Valerie
Thank you so much for spending the time to tell us of your experience with the home with such positive words. I will share your feedback with the staff team as it is so good to hear from relatives. It was a pleasure to look after her and you could always have a giggle with her.
Kind regards
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon R (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my warmest thanks to the manager and her wonderful, caring team at Sovereign Lodge for looking after my Mum in her final weeks. All staff treated Mum with respect and dignity and showed great kindness and support to me. Mum was transferred from hospital to Sovereign Lodge and
I couldn't have wished for better care. I would have no hesitation in recommending Sovereign Lodge.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sharon, it is lovely to have read your feedback and I will read this out to the staff team as it is so important for them to hear your experience of Mum's time with us. It was lovely to have supported you during this difficult time and do call into the home when you are in the area. Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerald G (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon visiting Sovereign Lodge, I was pleasantly surprised at the overall care, attention and assistance offered to the residents by the staff. This contributed to a feeling of relaxation and homeliness throughout the home. Well done to all.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Gerald
Thank you so much for taking the time to give us your view on the home when visiting your friend. It is lovely to hear that we surprised you with the overall care, attention and assistance that we offer our resident's. This is their home and we aim to make it as homely as possibly for everyone that comes to Sovereign Lodge. I hope to see you on your next visit.
Kind regards
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian S (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly atmosphere, always welcoming. Nothing is too much trouble.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Ian, it is lovely to hear your feedback and I will be passing this on to the staff team. I look forward to seeing you at the home soon. Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandy G (Friend of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Sovereign House for over a year. The building and staff are always neat, clean and tidy. The staff are approachable, friendly and always willing to help. Most importantly, the residents are well looked after and are made comfortable. The meals are well presented and tasty.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sandy, thank you for taking the time to tell us about your experience of the home. I will pass this on to the staff team and see you in the home when you next visit. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances H (Friend of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for a year now. He is well looked after, well-fed, and the staff really seem to care about the residents.
Nothing is too much trouble for management or the care staff.
As we got to know the staff better, we trusted them to look after our loved one.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Frances
Thank you for your review card on the home, I do appreciate you taking the time to let us know your thoughts. It is a delight to look after your husband and now that we have given his wheelchair an upgrade, you can both enjoy your weekly trips out along the seafront.
Kind regards
Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Husband of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Colin, Thank you for giving us your feedback and saying "This home the best". I want to wish you and your family all the best of health for the future. Kind regards, Home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Margaret

Margaret Coscolluela

Job Title: Home Manager

Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.


The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."


Kathleen

Kathleen Rose

Job Title: Administrator

I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.


Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.


The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.


The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.


My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.


Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.


My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.


I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given


Stephen

Stephen Kemp

Job Title: Head Chef

Joined: 2020

I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne


Steve

Steve Briffitt

Job Title: Maintenance

Before joining Healthcare Homes I was an
Assistant Facilities Manager.


To be good in my role I need a general understanding of what makes a building work.


My interests outside of work include music and modern history.


Tracy

Tracy Wehham

Job Title: Activities co-ordinator

Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping


The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends


Cherry

Cherry Aquino

Job Title: Deputy Manager

Coming soon.


Emma

Emma Field

Job Title: Administrator

I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.