Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Sarah B (Daughter of Resident) published on 16 December 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Sarah,
Thank you for your kind words and I will feedback this to the staff team. It means such a lot for the team to hear your experience with us in the home. I wish you all the best for the future.
Kind regards,
Home Manager.
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Review from N E (Respite Resident) published on 20 November 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your kind words and I am pleased I was able to make your stay with us as comfortable as possible.
I will call you as wondering if you and your family would like to join us for Christmas dinner.
Kind regards
Home Manager.
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Review from C G (Niece of Resident) published on 30 October 2019
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Christine,
Thank you for taking the time to share with us your experience at Sovereign Lodge during a very emotional time for you and the remainder of the family. I will pass on your feedback to the staff team as it is really important for them to hear the families views.
Kindest regards,
Home Manager.
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Review from P B (Wife of Resident) published on 15 October 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Pam,
Thank you so much and I will let the team know about your feedback, however, you are a kind relative that also tells them when you visit, which is so important. It is a joy to look after your husband and yourself too. I look forward to seeing your smile when you visit each day.
Kind regards
Home Manager.
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Review from D J (Daughter of Resident) published on 10 October 2019
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Overall Experience
3.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for your feedback and letting us know the care given to your Mum was excellent. I will pass this onto my staff team.
In reply to your concern about the call bells, I believe for me to give you reassurance is to explain the system. When a bell is rung, it generates a print out in the admin office of the time and room number, when staff reset the call bell this is also printed stating the time. Every 24 hours the paper print is reviewed, I will then investigate each one of these. We also use an allocation system for the staff to ensure that all aspects of care are covered, our staffing ratio meets the dependency scores within the home, however, at times it may feel like we do not have enough staff as it is a very busy home.
I hope my explanation gives you the reassurance that we have safe systems in the home to monitor the health and wellbeing of our residents.
Kind regards
Home Manager
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Review from N H (Sister of Resident) published on 10 October 2019
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to feedback to us in the home. It is a pleasure to care for your Sister and to also make sure her Husband is included in the service we provide. It is always lovely to see and your wife when you visit the home and I hope to see you both soon. Take care.
Kind regards
Home Manager.
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Review from E G (Friend of Resident) published on 9 October 2019
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your kind words and that your friend is much happier here in the home. It is one of the advantages of a nursing home, is that you do have company and a friendly person to talk too. We look forward to seeing you in the home again soon.
Kind regards,
Home Manager.
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Review from E G (Partner of Resident) published on 1 October 2019
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Eileen
Thank you so much Eileen for your feedback. It is a pleasure to care for your partner and we will continue to do our best.
Kind regards,
Home Manager.
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Review from M M (Resident) assisted by family/friend published on 20 September 2019
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Michael, thank you so much for your feedback, it is so wonderful for one of my residents to share how their living experience with us is going. We look forward to continuing to support you at Sovereign Lodge.
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Review from D T (Stepson of Resident) published on 18 September 2019
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to feedback to us that you felt your Step-Mother was treated wonderfully. I will pass this on to the staff and wish you and your family all the best.
Kind regards.
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Review from Anna C (Daughter of Resident) published on 24 July 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Anna, I was so happy to read your feedback on your journey, we try to give kindness to all our residents. I will pass on your thanks to the staff team. Kind regards.
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Review from Paul H (Son of Resident) published on 24 July 2019
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Paul, thank you so much for the feedback. It was a short time knowing you and your Mum, however, it was a pleasure to have met you both. I wish you all the best for the future.
Kind regards.
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Review from Emily P (Granddaughter of Resident) published on 24 July 2019
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Emily, thank you so much for taking the time to let us know your thoughts on the home, it was lovely to read. Kind regards.
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Review from K E (Son of Resident) published on 24 July 2019
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Keith, we are here to support our residents in any way that is required, wish you all the best. Kind regards.
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Review from Jon B (Son of Resident) published on 2 July 2019
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4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Jon
Thank you so much for your feedback on Mum's stay with us, we wish her well and all the best for the new move.
Kind regards
Home Manager.
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Review from David C (Friend of Resident) published on 13 June 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear David
Thank you very much for taking the time to give us feedback, I wish you well and see you soon in the home.
Regards
Home Manager
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Review from Nicola M (Daughter of Resident) published on 13 June 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Nicola
It was lovely to read your comments and hear that your Dad has settled in, he is a lovely man.
Kind regards
Home Manager
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Review from A B (Granddaughter of Resident) published on 13 June 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear A B
Thank you for your positive comment and I will take pleasure in sharing this with the staff team.
regards
Home Manager.
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Review from M T (Husband of Resident) published on 13 June 2019
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear M T
Thank you very much and as always it is a joy to care for Alex and see you in the home so often. See you soon.
Regards
Home Manager
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Review from C R (Daughter of Resident) published on 7 June 2019
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It was a pleasure to care for your Mum and we will miss seeing you in the home, maybe I will see you in Suffolk. We are always here to support you if you need us in the future.
Kind regards, Home Manager.
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The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
