Sovereign Lodge Care Centre

2 Carew Road, Eastbourne BN21 2DW
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9.7 223 Reviews
  • Sovereign Lodge Care Centre, Eastbourne
Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.

A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.

Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.

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Care Provided by Sovereign Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Coscolluela (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sovereign Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Sovereign Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sovereign Lodge Care Centre Reviews (223)

Total of 223, showing 161-180
9.7

Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.

Overall Experience

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Date Published

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Review from F D (Husband of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very kind and helpful.
It was so good I would consider going in there myself as I am getting on in years.
What more can I say?
Excellent.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Please do come and see us anytime you are in the area. Thank you for your kind words and look after your self. Kind regards, Home Manager.


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Review from Sue P (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home, so glad my dad was lucky enough to be able to live at Sovereign Lodge.
I work in a care home and have worked in care for 15 years. I know what I wanted for my dad and Sovereign Lodge ticks all the boxes.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sue, thank you so much for your review, it is lovely to read and I will be sharing it with the team. Kind regards, Home Manager.


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Review from Nina H (Friend of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most welcoming, well-sustained care home. Close liaison between staff and myself over all care issues for the resident. Nothing is too much trouble and everyone is extremely caring, thoughtful and very helpful.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you, Nina, for your feedback, it is lovely to read and I agree nothing is too much when you need support within the home. Kind regards, Home Manager.


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Review from Susanne B (Daughter-in-law of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted by the manager who came out to undertake the assessment. Approachable manager and despite the fact that my Mother-in-law has a diagnosis of Dementia and expressive dysphasia, she included her in discussions, taking on board my assertion of her good understanding despite limited speech.
Greeted by welcoming staff / secure but not intimidating entry system. The manager's relationship with staff -clearly one of mutual respect. Staff were person-centred and attentive to residents. Communication was good between ourselves and the home and responsive to residents. Social activities varied and coordinators were engaging. My Mother-in-laws consent sort when necessary /staff respected her dignity. Clean, well maintained, residents encouraged to eat at tables support provided. Rooms spacious, clean, containing appropriate furniture. Staff could support with day centres to ensure routines maintained. I struggle to think of improvements necessary but perhaps the ability to book respite in advance. Thank you all so much.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Susanne
Thank you so much for the feedback on the home and so lovely to get such detail, I have shared this in my daily meeting with the staff and gave a copy to the floor your mother-in-law was on during her stay with us. We look forward to working with you in the future and do call into our planned days with activities any time.
Kind regards
Home Manager


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Review from D T (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I walked into Sovereign Lodge I was greeted warmly by all the staff. Most days you could hear the residents laughing. A very happy and caring place to be.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you for your kind words, it means a lot to the team to hear from relatives with positive feedback.
Hope to see you in the home soon.
Kind regards, Home Manager.


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Review from Lucy G (Niece of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my aunt arrived at Sovereign Lodge, everyone was very welcoming and supportive. My aunt was looked after in the best possible way and the staff were friendly and accommodating. Nothing was too much trouble. I would recommend Sovereign Lodge to anyone.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Lucy


Thank you so much for taking the time to feedback on your experience at the home. It was lovely to meet you and your mother in the short time we supported your Aunty. Please do call into the home anytime you are in the area.
Kind regards
Home manager.


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Review from Doreen W (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister and myself were extremely happy with the care that both our parents had in Sovereign Lodge. We were always made welcome and the staff couldn't do enough for our parents. My father at first was in the residential rooms and was very happy. We have recommended this home to several of
our friends who have used it.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Doreen
It was lovely to meet you in the home when you were visiting another resident. I enjoyed sitting and talking to you about the journey you had with both your parents in the home. I am pleased that you were happy with the service you received and it is great that you trusted us with both your Mum and Dad. Do keep coming to the home for a visit and thank you so much for the review.
Kind regards
Home Manager.


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Review from Katerina A (Granddaughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge is a very nice home.
Staff always offered our family a cup of tea and cake.
Nice rooms, nice and clean.
Friendly staff.
Management helpful.
I would recommend this service to others.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Katerina
Thank you for your review and for giving the home positive feedback.
It is lovely to hear from you.
Kind regards
Home Manager.


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Review from Venice W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Sovereign Lodge to look around (without an appointment) until the day we walked out after she had passed away (1 month), every member of staff we dealt with were kind, compassionate and caring. Even though mum was quite poorly when she went into Sovereign lodge, the staff
went out of the way to include her in activities. The nursing care which she required was excellent and so very caring. Not only did they care for mum but the staff were so kind to my Dad when he was visiting mum. Nothing was ever too much trouble for the staff to do. Thank you for making mum's last few weeks as good as they could be.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Venice
Thank you so much for your kind words and it is so lovely to hear that the whole family had a positive experience. It was a pleasure to meet your Mum in the short time she was with us, to also look after your Dad was a joy. I very much enjoyed my chats with him and checking he was alright. I hope to see you all again very soon.
Kindest regards
Home Manager.


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Review from Pauline C (Resident) assisted by family/friend published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Great management.
Spacious.
Genuine people working there.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Pauline


Thank you so much for taking the time to give us some feedback on your new home. I hope that we can continue to give you the space you require for your activities in the home and looking forward to seeing the results.


Kind regards
Home Manager.


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Review from Marie H (Friend of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the longest visitor to Sovereign Lodge - so I have experienced ups and downs.
I can honestly say it is one of the best homes in Eastbourne and the management and staff are so caring, polite and helpful at all times.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Marie


It is so lovely that you are our longest visitor and you always bring such a big load of happiness when you visit the residents in the home. The service that you offer is so valuable to the residents and as the Manager of the home, I do appreciate that you add value to their lives.
Kind regards
Home Manager.


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Review from Jennifer W (Wife of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had advanced Alzheimers Disease and I chose Sovereign Lodge very carefully for its care and security. The staff show incredible care and patience, often in very testing circumstances. The home is bright and clean and the staff are very cheery. The activities are varied and good, as is the
food which is plentiful.
My husband died recently and the palliative care was second to none. The kindness and thoughtfulness of the staff is something I'll never forget. For a person with dementia, I can think of no better care home than Sovereign Lodge.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Jennifer


Thank you for your warm comments of your experience with us here at Sovereign Lodge. It was lovely to see you each day and we will miss you, however, it was our delight to care for your husband and make his time with us special. Please do call in to us if you are in the area anytime for a cuppa.


Kind regards
Home Manager.


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Review from Josie M (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Sovereign Lodge Care Centre this month to a very warm welcome from staff. Her room was already clean and bright. All areas looked cosy and decorated with Christmas trees and decorations with carols playing. I think mum is going to be happy here.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Josie


Thank you so much for your feedback, it is crucial for us, as a service to hear your views. Mum is settling in and doing very well at present and may it continue. Hopefully we will see you in the home soon.
Kind regards
Home Manager.


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Review from Pamela M (Sister of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has just been moved to Sovereign Lodge and I visited him yesterday for the first time from London. I found management and staff extremely helpful and welcoming, also very efficient. I hope my brother will have a long and happy stay there!
Excellent environment all round.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Pam


Thank you for your kind words about the home as it is so valuable to us as a home to hear this. It was lovely to meet you and get more of a picture of your Brother.
I would like to wish you all the best for the future.
Kind regards
Home Manager.


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Review from Alastair D (Son-in-law of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother entered the home under very difficult circumstances following a protracted stay in hospital. The manager assisted greatly in helping us through the mire that is the care system and I can't thank her enough for that.
The home displays a very caring culture, both in respect of the
residents and relatives. The staff are both professional and caring and the cleanliness cannot be faulted. The activity programme appears regular and varied although my relative has not been well enough to enjoy much of this to date so I can't give first-hand evidence of this!

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Alastair
It was very warming to read your feedback on the home and your experience. It is so important for us as a home to hear this from family members we have supported. Please feel free to always knock on my door if you need any further advice.
Regards


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Review from Kim S (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager to reception, to nursing staff and HCA's, I can't fault this lovely team. Everyone my family came in to contact with was professional, honest and caring. The rooms were clean and more like hotel rooms, beautiful, we couldn't have found a better place for my mum to be cared by. We were
all made to feel like it was home, which was very important to us as a family.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

I have to say, you are all a credit to your Mum as one of the nicest families, I was privileged to have supported during a difficult time. Thank you also for coming into the home for our Christmas Fete, it was lovely to see you. Please take care of yourselves and hopefully see you in the future.
Kind Regards.


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Review from Deborah O (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very poorly when she went into Sovereign Lodge after being in hospital for 2 months. The manager and her team have been so kind and caring towards her and always willing to go the extra mile. Mum is now recovering and each time I visit she looks well cared for and the staff all take interest
in her. She has a lovely room overlooking the garden and we have been able to personalise it to make it feel more homely.
The staff are all very attentive, friendly and pleasant to deal with and always willing to spend time with mum and her care needs. Everyone is treated with respect and encouraged to take part in the activities, of which there are plenty, with the enthusiastic team. The nursing staff are very helpful and knowledgeable which gives you a lot of confidence in the care received.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you so much for the positive words of your experience of the home since Mum arrived. Your Mum has one of the most beautifully personalised bedrooms in the home and that is down to you. I knew how important it was for your Mum to have a beautiful room as this also gave you peace of mind. Look forward to seeing you in the home soon.


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Review from Sophie B (Granddaughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and staff are brilliant at Sovereign Lodge Care Centre, with a warm and welcoming atmosphere. Since my gran has been here she has been cared for amazingly. My gran is always smiling and having a fun time with the various activities there when we visit. Even though she can’t be at home
with us, she is in a safe and loving environment suited to her individual needs. Thank you.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sophie


It was lovely to read your feedback on the home, your experience of the care staff and Gran's care that she is receiving. Thank you so much and we love looking after your Gran as she does entertain us all. Hopefully see you soon in the home.


Kind regards


Home Manager


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Review from Karen S (Daughter-in-law of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care centre was amazing, as a family, we were always welcomed with a smile which is so refreshing. My Mother in law could not have been looked after any better, she was always clean and ready for the day, everybody at the home was very caring, attentive and friendly. There was plenty of laughter
and happiness, it genuinely has a lovely atmosphere and I would highly recommend it.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Karen
Thank you so much for your feedback on your experience of the home, for the short time Mum was with us it was a privilege to care for her and to meet all her family. Thank you for coming along to the Christmas Fete last week and hope to see you soon in the home.
Kind regards
Home Manager.


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Review from Steph (Granddaughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the staff and facilities at Sovereign Lodge, it's never an easy decision to move someone you love into permanent care but the staff have been fantastic and my grandmother is the happiest she has been for a long time.

Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Steph


Thank you for giving us such a positive review of your experience with your grandmother in the home. Your grandmother is a very jolly person and loves a sing song, and always gives me a smile. Our aim is to ensure the safety and happiness of our residents. I hope to see you in the home very soon.


Kind regards


Home Manager


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (7)

Margaret

Margaret Coscolluela

Job Title: Home Manager

Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.


The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."


Kathleen

Kathleen Rose

Job Title: Administrator

I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.


Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.


The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.


The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.


My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.


Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.


My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.


I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given


Stephen

Stephen Kemp

Job Title: Head Chef

Joined: 2020

I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne


Steve

Steve Briffitt

Job Title: Maintenance

Before joining Healthcare Homes I was an
Assistant Facilities Manager.


To be good in my role I need a general understanding of what makes a building work.


My interests outside of work include music and modern history.


Tracy

Tracy Wehham

Job Title: Activities co-ordinator

Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping


The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends


Cherry

Cherry Aquino

Job Title: Deputy Manager

Coming soon.


Emma

Emma Field

Job Title: Administrator

I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.