Review from Jeremy J (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

My dad has been in the care home for two years. Next month he will be 96. He has dementia. My brother and I are very happy indeed that he is at Southdowns. The staff are superb and treat him with kindness and respect. It is clear to us that he is happy and well looked after. Friends and family feel

included in the many activities and celebrations provided, either on social media or by email. Parking is easy. Lovely garden with seating. Highly recommend.

Reply from Angie Peterson, Client Relationship Manager at Southdowns Nursing Home

Thank you so much for your lovely review. We are so pleased your dad is happy and everyone feels welcome and included, it is always our aim to make everyone feel welcome and enjoy their time with us, whether resident or visitor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Nephew of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

My aunt was admitted to Southdowns Nursing Home in September 2017, suffering from acute dementia. Since then, until her death this week at the age of 90, she has received first-class care and support from the team at the home.

Reply from Angie Peterson, Client Relationship Manager at Southdowns Nursing Home

Thank you so much for your kind review, and please accept our sincere sympathies for your loss.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon S (Sister of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

Could not wish for a nicer place for my brother to live. Staff are all friendly and welcoming. The care they give is excellent. Always activities and outings going on. Great communication with us, and love the Facebook page.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen W (Niece of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

We moved our aunt to Southdowns at the end of March 2022, as the home that she was staying at had to close down. Southdowns were very helpful with the difficulty of the move and made the transition easy for us. My aunt seems to have settled in well and is more than comfortable. She has a nice room and

is well looked after by the caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

I can't thank everyone enough for the care and love they gave my mum. She has six months with you, time we did not expect to have with her. You were all so kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary R (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

We were very pleased with the treatment our mother was given. All staff were very friendly and kind to her and to us when we visited Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Wife of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience

Very disappointed with the care given to my husband who was a resident of Southdowns from Sept-Dec 21. I visited my husband 4 times a week and found the care to be sadly lacking. I realise it is difficult to find good caring staff, but my husband did not receive the care we were led to believe would

be forthcoming when we visited Southdowns prior to his residence. No continuity of care or support. Simple things like charging his hearing aids daily would have made such a difference to daily living. My husband was moved to hospital on 4th December where he was put on end of life care and died a week later. No support or communication from Southdowns to the hospital or to myself during his stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget N (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience

My mum arrived in February 2021, it is now July 2021. She was frightened, withdrawn, would not eat and unpleasant. She is now confident with the team, eats well and joins in with the Singing club. The entertainment team join her in and encourage her. The private Facebook page is regularly updated with

pictures. The food is a 5* rating, and she is never short of something to eat.
Everyone is friendly and genuinely cares.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire A (Daughter-in-law of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience

As a family, we are so pleased that our Mum is living at Southdowns Nursing Home. The care provided by the manager and her team are second to none. The transformation over the years the home has been run by the current manager is remarkable, so much better than before. Communication from home to relatives

is excellent and the use of the app for the residents and relatives is refreshing and how they have coped during the pandemic was impressive.
Living so far away, we've missed seeing our Mum, but we know she's well looked after and the visits from her husband every 2 weeks are a joy for both of them.
The entertainment team have really stepped up and provided a thorough list of group and individual activities for the residents and the kitchen staff do an excellent cake for parties, plus providing a well-balanced daily menu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley S (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience

My dad was in Southdowns Nursing Home for the last few weeks of his life and nothing was ever too much trouble for staff. The staff were caring and friendly to us as a family. The end of life care my dad received was excellent, even getting a minister to visit my dad at short notice. We as a family

are extremely grateful for his care and would recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been at Southdowns for three years. I am very happy with her care there. The staff are attentive and see to their every need. The food is excellent and the outlook into the garden is lovely. I would not hesitate to recommend Southdowns to anybody looking for a safe and caring environment

for their loved one.

Reply from Jean Reeves-Yates, Registered Manager at Southdowns Nursing Home

Thank you for your lovely comments, we will always continue to do our best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience

Southdowns continues to provide excellent care in a very safe environment. The sports day I attended there was a very enjoyable day planned with great thought and consideration for the resident's capabilities. The smiles on their faces when competing said it all, especially when the medals and trophy

were presented. Many congratulations and a huge thank you to all at Southdowns for caring for our loved ones and us so professionally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son-in-law of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience

Some staff members cannot do enough for the residents, where other members just raise their eyebrows when asked for help and when you raise any concerns or issues, management just do not listen to you. Some residents do not get any interaction with the carers when they are being assisted with food and

drink. Activities are non-existent and residents often claim they are bored.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann E (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

The home has looked after my mother over the last 3-4years without any problems not being sorted out properly. She needs to be fully looked after now but at least we all can sleep in the knowledge she is being looked after properly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June W (Wife of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Very caring to residents. Lovely clean home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trudy C (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

My mum moved here from her current home to be with dad during the last days of her life. The staff could not do enough for my mum, my dad and our family, supporting us through this terrible time. My dad has always been well cared for and shown respect by all the staff here and we know he will continue

to receive excellent care. I cannot fault any aspect of dads care here and would recommend this home for any relatives whose loved ones are experiencing dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally T (Daughter of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience

My mother was at Southdowns for over 10 years and died recently aged 92. When she went into the Home she was mobile but with rapidly progressing vascular dementia. The home provided a safe, comfortable and friendly environment for her and recently, during her rapid decline, they gave great attention

and care to her medical needs and to her comfort. She was never ignored. My sister and I visited her almost every day and were always kept well informed of any medical issues. The interaction between the staff and her was exceptional. They also always made us feel very welcome and supported us during mum's dying days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karl H (Son of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience

Every member of staff I have met has been friendly, efficient and helpful. They never rush their interaction with my mother, and always treat her with respect and kindness.

We (the entire family) feel so lucky to have found this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn B (Daughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience

As a family, we are extremely pleased with the care that our mother has received at Southdowns. Staff are caring, compassionate, very experienced in looking after residents with varying needs. Our mother is always clean and neatly dressed. She is happy and contented which is all any of us could ever

ask for. Nothing is ever too much trouble when making requests. Well done to everyone on gaining a "Good" CQC report.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ernest H (Brother of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

We always look forward to coming to see my sister. It is always so friendly. All the staff work really hard to make a lovely life for our sister and all the other people who live there. Thank you all so much. It is kept clean and tidy, her bedroom is beautifully kept.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Southdowns Nursing Home

Care Provided by Southdowns Nursing Home

Good to Know

Funding & Fees Guide for Southdowns Nursing Home

Facilities