Palm Court Nursing Home

13-19 Prideaux Road, Eastbourne BN21 2ND
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8.7 26 Reviews
  • Palm Court Nursing Home, Eastbourne
Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each residents' preferences and passions, they are able to enhance the quality of daily experiences and the quality of person-centred care.

As specialists in this field, dementia affects memory and cognitive functions with less ability to carry out daily activities but there is no decline in depth of feeling. The person lives in the present reality.

Familiar touchstones of cultural identity, spirituality or religion, food and drinks and music with which people are familiar are likely to have a calming effect. A life story is instrumental in reducing vulnerability, anxiety and alienation; and is crucial in providing person-centred care.

Palm court staff are here to make every step from pre-admission to settling into new surroundings as easy as possible ensuring all medical and dietary needs are reflected in the care plan, where the resident's condition is monitored daily so that staff can be as responsive and proactive as possible.

The home also offers assistance to personalise their room with pictures, photos and any other memorabilia to create the perfect environment for them. The resident and relatives have input to the activities and interests that the activities coordinator can organise, either in a 1-to-1 or group setting.

To get a better idea about how Palm Court can help why not book a tour of the property and have a chat with the registered manager, Shaina Kumar.

In cases for emergency admissions due to unforeseen circumstances, Palm Court staff are happy to carry out routine assessments after 5 pm and during weekends.

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Care Provided by Palm Court Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • D F B (Care) Ltd
  • Admission Criteria
    • Countrywide and adults
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Palm Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • - Toiletries and specialist items such as newspapers or food preferences are not included in our fees.
    - We can organise onsite appointments with hairdressers, chiropodists and physiotherapists who will directly invoice resident and/ family.
    - Outings and assistance to appointments outside of the home will incur a small fee to cover snacks, beverages, transport and costs to assign additional carers to accompany resident(s).
  • (these prices are only a guideline, please contact Palm Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is no designated parking area but there are spaces to park along Prideaux Road after the Ambulance Entrance.


Palm Court Nursing Home Reviews (26)

Total of 26, showing 1-20
8.7

Palm Court Nursing Home has a Review Score of 8.7 (8.652) out of 10, based on 8 reviews in the last 2 years. Over all time Palm Court Nursing Home has 26 reviews.

Overall Experience

  • 15
  • 9
  • 1
  • 0
  • 1

Date Published

26
8
8
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18

Review from L T (Wife of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident since May 2024. He doesn't understand where he is so I cannot comment on his behalf. I am happy with the Home and the level of care he is receiving but I think more could be done to make Palm Court Nursing Home more of a "home" rather than an establishment. For example,
the TV is far too small for an elderly person who sits in front of it for the entire day to be able to watch in comfort. The Lounge is very basic and could do with being made more cosy, for example having plants, modern furniture and more pictures.

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Review from Donna E (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident for almost 5 months. She says she feels safe there, which is our main priority. I have noticed her speech/communication has deteriorated, could be her general condition or that she doesn't interact with many people anymore. Mum is kept clean, her hair is always brushed and her
nails are even painted sometimes. I know they have a singer and activities going on, with a view to taking residents out from time to time. Staff are very friendly and let me visit anytime and nothing is a problem. They held a lovely Christmas party for residents and family too. My only slight concern is sometimes food is left to go cold and not re-heated if residents don't eat it straight away but I think this is likely due to levels of dementia. Overall, I'm very happy with the level of care given.

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Review from B H (Husband of Resident) published on 12 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall running of the home.
Cleanliness is excellent.
The staff are polite and very helpful.
Do not know much about activities.
General care for residents is very good.

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Review from Helen G (Sister of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think staff and management are excellent, very friendly and helpful. I would definitely recommend the home.

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Review from Danielle F (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after. Staff are friendly and caring. Food is very good and management listen to concerns and do their best to address them.
The home is always warm and they often put on events that relatives can share with their loved ones.

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Review from K C (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with Mum's overall care. She always seems very happy. The staff are always pleasant and welcoming. The room is always clean and tidy. Always kept up to date with problems/incidents and any health issues Mum may have.
Going forward, extremely pleased but could the minutes of the relatives
meeting be emailed regularly.

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Review from Linda D (Wife of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm happy with Palm Court, there is sometimes issues with clothing having someone else or not having any socks or pants in his drawer but I always try to sort it out on the day. Had a paramedic visit a few weeks ago and I wasn't informed until the next day.

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Review from Alys J (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Palm Court for around 10 months and is doing so much better with the full-time support from the staff who are all very caring. Mum loves the food and is eating so much better than before.

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Review from Haley A (Sister-in-law of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a fairly new manager who is very welcoming, helpful and considerate. She keeps you up to date on everything even on her days off. I can not fault the care my sister-in-law received from all the staff, they all went above and beyond for her in all ways
From cooking specific food for her to
taking her out for a cigarette. Even picking up gifts in their own time as she was unable to get out. She was very happy there in her last few years, wouldn't of wanted her anywhere else.

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Review from David G (Son of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is very clean and bright.
My mum's room is very spacious.
The staff are always very pleasant upon arrival and during my visit and informative if I have any questions.
My mum always looks well looked after and presentable
The staff were very hospitable allowing the family to attend
together when it was my mum's birthday this month
All in all, am very pleased with this nursing home

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Review from Ruth O (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has many different conditions, which means he has very complex care needs. He was admitted to Palm Court after a prolonged hospital stay. The staff have been unfailingly kind and attentive both to dad and to me when I visit. The nurses take time to keep me informed and talk through his treatment.
I’m truly astonished at how much dad has improved under their care. He is now eating and drinking unaided and much more alert, able to hold a conversation. They gave us some precious extra time together, and I’m forever grateful.

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Review from Margaret O (Wife of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Palm Court after a long stay in hospital and it was lovely for him to have his own pleasant room with a garden outlook. He has improved considerably since being there. The staff are so kind patient and caring towards him and the family.

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Review from Frank R (Sister of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sisters room is a good size so is the lounge. Those are the only two rooms I've seen. The carers are friendly and kind. My sister seems to be well looked after. I think the care is as you would expect.

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Review from Rick M (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both Mum and Dad lived at Palm Court, for approximately 3 years, after being transferred from another care home. Palm Court was a big improvement on the previous home, social aspect and activities were very good. Dad was always engaged in gardening and out and about in the mini bus. The staff were always
prompt in notifying us if there was a problem, be it medical or a need for more items, and always accommodating. There was a management change over a few months ago, and the current manager was extremely empathetic when we lost them both, a few weeks ago. We can't thank the staff enough for all the love and support they showed our parents, especially in their latter weeks. We would recommend the Palm Court Nursing Home to others.

Reply from Palm Court Nursing Home, Accounts Department at Palm Court Nursing Home

Thank you for your review. We will always have fond memories of your parents especially of your father playing the harmonica that other residents and staff enjoyed very much. You will always be a friend of Palm Court. We wish you well.


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Review from S W (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was transferred to Palm Court with dementia from another nursing home who was not able to care for her with her dementia needs. While she was at Palm Court she complained that the carers sometimes treated her roughly and bossed her. The manager refused to acknowledge that my mother was deaf
and could not hear well. This worried me that the manager was not conveying necessary information to the carers. My mother sadly contracted Covid and passed away last week. I have just tried to arrange to collect her possessions and was told by the manager to come in on Wednesday; there were no words of condolence at all and it has left me terribly upset that if she treats grieving relatives like that how does she treat the residents? There are however caring nurses at the home and as the home was closed at the time of my Mother's passing I was unable to visit her and a very kind nurse let me see my mother on a video call - something which was very kind and appreciated. Thank you to that nurse!

Reply from Palm Court Nursing Home, Management Team at Palm Court Nursing Home

Thank you for taking the time to submit your review, your comments are important to us and we take on board the issues you raise. When your review was first submitted, we reached out to you directly to offer our condolences and to learn more about your experience, after which we spoke to the Interim Manager. It is unfortunate that a stronger relationship had not been forged with you but she stood by her decision in terms of the infection control measures that had been put in place at the time. We appreciate your positive comments about the staff who will be as delighted as we are that their care and compassion have been recognised.


Thank you again for helping to improve the quality of care at Palm Court.


Best wishes,


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Review from Sandra C (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was accepted to Palm Court Nursing Home at a critical time in her Alzheimer’s journey when her behaviour caused her to be given notice from a home for dementia sufferers with behavioural problems. Quite frankly, they are a life saviour in taking her in. Instinctively, I liked the ethos of the
home, its person-centred approach. This was three years ago and since then the staff have responded to the changing presentation of Alzheimer's in the most amazing way; with care, compassion and love. My Aunt has been very lucky to pass her latter years in such an environment. Led by the manager, every single member of the team, that includes cleaners, chef, and laundry are professional yet personable. The change in my Aunt since her admission is incredible. I knew from the word go that she would flourish and she did. The home is always clean and my Aunt enjoyed the meals, which says a lot as her profession was a cookery teacher.

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Review from Cindy B (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is without a doubt outstanding! The manager and her fantastic team cared for my dad and all his needs. There is such a lovely atmosphere when you go to visit too. It is in my view, such a lovely place and I know my dad was extremely happy to make it his home.

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Review from Veronica S (Friend of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My godmother was a resident in this home for several months, having been transferred from a care home because of her increasing frailty. I was impressed by the care of the staff and the effort to connect to her as a person, even though she had severe dementia. I was always kept fully informed as to
her health. The arrangements for visiting under Covid restrictions were well thought out and made interaction with her easy. When she died (peacefully) the manager was very sympathetic and helpful.

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Review from John C (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and loving attention my Mum has on a daily basis is amazing, all the staff and management are brilliant. Mum couldn't be in a better place, she continues to be in good health at nearly 102 years of age.

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Review from Ted T (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the lady at the helm and all the team are brilliant, thoughtful and professional and above all caring, you would have a job to find better.

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Current Review Score: 8.7 (8.652)

Overview of Review Score

The Review Score of 8.7 (8.652) out of 10 for Palm Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.097 for Palm Court Nursing Home is calculated as follows: ( (28 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 93 Ratings = 4.097

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.555 Points relating to the number of positive Reviews for Palm Court Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 8 Positive Reviews ÷ 10.6 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Palm Court Nursing Home

What types of Care is Palm Court Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Palm Court Nursing Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Palm Court Nursing Home have?

There are 47 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Palm Court Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Palm Court Nursing Home to the centre of Eastbourne?

0.8 mile(s) as the crow flies, distance by road may be significantly further.