Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 121 reviews.
Review from John (Power of Attorney of Resident) published on 18 November 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
We so appreciate you taking the time to write these kind words, it means so much to us, 9 fabulous years, things will certainly not be the same without him, we were honoured to care for him until the end and thank you for the trust you placed in us.
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Review from I V (Niece of Resident) published on 1 November 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thankyou so very much for taking time to write such a wonderful review, I will be sure to share your kind words with the Team who will be delighted with the lovely feedback.
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Review from E T (Granddaughter of Resident) published on 1 November 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Your grandma was a wonderful woman and it was our honour to care for her, thank you so much for the trust you placed in us and for your kind words, which I will pass on to the team.
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Review from Fiona A (Niece of Resident) published on 2 October 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind words and the trust you have placed in us, it was an honour to care for your aunt and we will miss her lots. I will be sure to share your review with the team.
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Review from Sally A (Cousin of Resident) published on 6 September 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind comments and for the trust you have placed in us, your feedback means so much to us and we are so happy she has settled in well.
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Review from D M (Daughter of Resident) published on 29 August 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so very much for your kind words, we do appreciate you taking the time to give us your feedback which I will be sure to share with the team.
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Review from Jacqueline W (Daughter of Resident) published on 28 August 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for taking the time to write a review, your kind words mean so much to our team.
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Review from Susan A (Daughter of Resident) published on 28 August 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind review it means so much to us, the team always love having your mum here and we all hope that one day she will join us permanently.
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Review from Dave P (Son of Resident) published on 28 August 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thankyou so much for your lovely comments, it was wonderful having your mum here and we are so glad she enjoyed her stay with us.
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Review from A B (Daughter of Resident) published on 8 August 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you for taking the time to share your feedback regarding your father's stay at Eastbourne Gardens. We're sorry to hear you feel this way. We take these issues very seriously, and your feedback will help us improve the quality of care we provide. I would like to assure you that we are committed to maintaining the highest standards of care, even during times of change. Please call me on 01323 525000 to discuss this matter in greater detail.
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Review from Peter C (Son of Resident) published on 16 May 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for taking the time to leave us valued feedback, it was lovely having your mother to stay, I do hope she is doing well and will pop in to see us soon for a cup of tea.
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Review from Elaine F (Daughter of Resident) published on 30 April 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind words, mum is a joy and we are thrilled she decided to stay, we appreciate you taking the time to give us valued feedback.
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Review from R P (Resident) published on 24 April 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind words we appreciate you taking the time to leave valued feedback.
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Review from Peter W (Husband of Resident) published on 12 March 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind words, your feedback is so important to us.
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Review from Debra G (Power of Attorney of Resident) published on 7 March 2024
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your very kind words, we were delighted that she decided to stay with us, she is indeed a very special lady.
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Review from Rowena M (Wife of Resident) published on 14 December 2023
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind review. Your feedback is so important to us.
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Review from Nikki D (Daughter of Resident) published on 22 November 2023
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for taking the time to leave such a wonderful review, your feedback is so important to us.
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Review from J B (Daughter of Resident) published on 10 November 2023
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank You so much for taking the time to review Eastbourne Gardens your feedback is very important to us.
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Review from S M (Daughter of Resident) published on 9 November 2023
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your review, we loved having Mum and Dad stay, it was such a shame to see them go. Thank you for your feedback regarding food I will share this with the chef.
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Review from Walter D (Respite Resident) published on 9 November 2023
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Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection
Thank you so much for your kind review. We loved having you and hope to welcome you back for a stay in the future.
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The Review Score of 9.7 (9.713) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.713 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (264 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2018
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Job Title: General Manager
When I joined the home in 2016 initially working as a Nurse it was love at first sight! When I first walked in it felt like “coming home” to a unique and special place whose ethos and unique approach to care shone out and I instantly felt part of something special. Moving on to become a Dementia Care Manager I led an amazing team in the Memory Care Neighbourhood that is dedicated to providing enriched person-centred care in a unique, stimulating and safe environment, together we reached dizzy heights winning a National Care Award for Resident Engagement in 2017 and becoming finalists in the National Dementia Awards for the Best Dementia Team!
After 3 years as Deputy Manager, I took on the role of General Manager of Eastbourne Gardens. I strive every day to ensure we are and will always be a special place and a happy home. Our Residents are truly inspirational and make every day a joy. I am proud to be part of a passionate team that endeavours to lead the way as a centre of excellence in care. At Eastbourne Gardens, the sun is always shining.
Job Title: Client Liaison Manager
I originally worked at Eastbourne Gardens from 2007 for just over 5 years before returning 10 years later. The things that have remained constant throughout that time are the dedication and unfaltering kindness my colleagues deliver every day. Every day is different, there is always something going on which makes you smile. We are committed to filling the resident's days with happy moments. My role is to market our home and welcome new residents into it while dealing with professionals and family members. Offering support when making a significant decision at a critical time. We have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy residents and family members.
Job Title: Nurse Care Manager
I have been a nurse for 20 years and before I left Romania I was the Occupational Health Nurse for a petroleum/chemical company. In 2010 I came to the UK and joined Eastbourne Gardens in 2012 as a Bank Nurse. I was so impressed with the beautiful environment, the calm and welcoming atmosphere and the Signature ethos of care that I joined the company as a full-time Wellness Nurse. In 2015 I stepped up for six months into the Nurse Care Manager role before being appointed permanently.
I enjoy leading a team of dedicated nurses and care assistants who want to ensure our residents' lives are fulfilled to the best of their abilities. No two days are the same and I enjoy caring for our seniors and seeing them flourish. It is so rewarding when new residents arrive and I watch them make friends and start enjoying the many activities on offer and the fabulous food as they become part of our family.
Job Title: Well-being Coordinator
I along with a dedicated team, are responsible for ensuring our residents lead a full and enriched life. We offer a varied activity programme 7 days a week as well as trips out on our minibus. I am passionate about delivering a person-centred service to ensure the residents we support can lead a happy & purposeful life.
Job Title: Head of Hospitality Services
At Eastbourne Gardens we all feel like we are part of one family, focusing on heartfelt care and a genuine passion for seniors. Our activities calendar is carefully planned to ensure each resident has an opportunity to take part in a variety of meaningful activities that enrich the mind, body and spirit.
As a team, we help our residents to embrace each day to ensure it is filled with purpose and laughter. Every month we put on themed events that bring our residents together with their friends and families. I joined the home in January 2013 and every day is still filled with happy daily surprises.
Job Title: Lead Concierge
I'm extremely proud to be part of a very successful team and enjoy playing a part in making a difference in our residents and their families' lives.