Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne BN20 9AN
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9.7 121 Reviews
  • Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Situated at the eastern end of the South Downs, near the famous Beachy Head beauty spot – a regular route for residents on the Community Minibus.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Eastbourne Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is located a short distance from the A27 making the home perfect for families in Hastings, Hove and Brighton and only a short drive to Eastbourne train station and its direct train service to London.

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Care Provided by Eastbourne Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nancy Walford (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eastbourne Gardens Care Home - Avery Collection Reviews (121)

Total of 121, showing 21-40
9.7

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 121 reviews.

Overall Experience

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Date Published

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Review from J D (Respite Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment received was caring and thoughtful from all staff. Some of the meals were a little hit-and-miss but plentiful, no one would go hungry.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for your kind review, it was great to have you stay. I will of course pass your feedback on to our chef.


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Review from Kathleen C (Respite Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warmly welcomed and all facilities and activities explained. Introduced to other residents and found all members of staff extremely polite and helpful. Any worries or concerns were soon resolved and I managed to happily settle down very quickly. My accommodation was extremely clean and contained all
that was required for my stay, the dining staff were most efficient and understanding of individual needs.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind words, we loved having you and hope you will return again soon.


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Review from Jude A (Daughter-in-law of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that she has been living happily at Signature for some years now. Over recent months she has become more and more frail and is now bedridden. We visit almost every day and we cannot praise the Signature staff enough. They are so professional in their care and extremely gentle and kind
with her. Her safety is also a priority, and she has been provided with a floor bed and mats. We are informed of her progress regularly, and the staff encourage us to ask questions if we have any concerns.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

Here at Signature at Eastbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from L H (Sister of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very likely - management and carers have impressed me with their care of my sister. Visiting once a fortnight, I have seen many carers at work - all exhibit patience, kindness and cheerfulness. Alterations have been made to the care routine to allow for increasing age a debility. I am so grateful that
I now feel confident of this care and respect for my sister.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for taking the time to leave such a kind review.


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Review from Pauline P (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents have lived in Signature for four years and have both had excellent care and attention. Both have had health issues and times of difficulty. We cannot fault the care and quick attention to anyone's requirements from all the staff, medical, catering and admin. All the staff have remained
respectful and understanding to us the family, and through Covid, kept our parents safe and in extreme difficulties. It is very hard to have your parents in care, and we are very pleased we chose Signature.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Sue J (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially went into Signature for respite but liked it so much he decided to stay on a permanent basis. The staff are very caring and friendly, and visitors are always welcome. I feel the care he gets is excellent, and he is very happy. Activities provided are varied, interesting and plentiful.
We are very pleased with the care and attention he gets.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Robert M (Resident) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unable to manage at home and came for respite. I liked it so much, I decided on a permanent placement. All the staff are wonderful and always have time for you. I really enjoy having good interactions and laughing with them. I am cared for very well, and nothing is too much trouble. I don't always
like what's on the menu, but there is always an alternative on offer. I enjoy the activities on offer and am happy here.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

The team here at Signature at Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Janet J (Friend of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regularly recommend Signature to everyone!
The staff are the highlight of this kind and caring home!
Always welcoming, friendly and supportive.
Keep up the good work!

Reply from Dean Trodd, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.


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Review from Jayne T (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Signature at Eastbourne, and I would like to thank all the staff for making her so welcome. In a few short weeks, she has made so much progress, and as a family, we are so grateful for the care and support she is being given. The staff are exceptional and have not only
made my mother welcome but her family also. It was a big decision to move my mother, but it was the right one, and I am so pleased she is being looked after by the Signature team in a place that feels like home. Thank you!

Reply from Dean Trodd, Reputation Support at Eastbourne Gardens Care Home - Avery Collection

We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from A L (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mum moved here six weeks ago.
We are very impressed with the building, the staff and the garden.
Everything is light, clean and airy. The daily activities are very well thought out and enjoyed.
Any small matters to put Mum's mind at ease have been dealt with immediately.
Thank you
to all.

Reply from Reputation Team at Eastbourne Gardens Care Home - Avery Collection

Here at Signature at Eastbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Caroline D (Wife of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers and nurses could not help my husband more or be kinder to him. At this difficult time for his whole family, they are compassionate to our situation, which happened much more rapidly than we expected.

Reply from Reputation Team at Eastbourne Gardens Care Home - Avery Collection

The team here at Signature at Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from J J (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in at the home after a traumatic couple of months, and me and my brother are very happy that his health has improved much quicker than we thought.
The care everyone has given to him is first-class.

Reply from Reputation Team at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.


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Review from D B (Respite Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have made friends with many of the residents and formed a lasting friendship with one lady, in particular, whilst staying at Signature at Eastbourne. The medical and care staff have been outstanding and have helped me to recover from a long illness. I also feel the non-medical, social team, concierge
and managers do a fine job keeping the standard of the home high.

Reply from Signature at Eastbourne, Customer Team at Eastbourne Gardens Care Home - Avery Collection

Your feedback is important to us, as is the care and well-being of all of our residents. We are so glad to hear about your positive experience at Eastbourne and thankful for your kind comments; it's wonderful to hear that your time has helped develop friendships and good memories.


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Review from Denise G (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old terminally sick father was discharged from the hospital into Signature Eastbourne care home. He had dementia and required fairly intense palliative care. I chose the home due to its outstanding rating on the care quality commission site. I was not disappointed. The level of care exceeded
all my expectations. Communication was also excellent. All staff were superb. I would have no hesitation in recommending it.

Reply from Signature at Eastbourne, Customer Team at Eastbourne Gardens Care Home - Avery Collection

Thank you for your wonderful review. We pride ourselves on taking care of residents; our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home.


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Review from M M (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the high standard of care enough. The staff are kind, professional and give personalised service. No request is too much; staff are always happy to help and provide support. I have no hesitation in recommending the home.

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Review from Colin C (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the wonderful staff at Sunrise highly enough. They are wonderfully kind, caring and professional.

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Review from Vanessa C (Friend of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend regularly since the end of May 2021. She has found it difficult to settle. We do not feel that reflects on Sunrise, who have made a great effort to accommodate her, and Covid restrictions have not helped the situation. We hope these will be lifted in the foreseeable future.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Sunrise of Eastbourne appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We look forward to helping your friend settle further and to enjoy a fulfilling life here at Sunrise.


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Review from Amanda R (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents, who are both in their nineties, came to Sunrise for a two-week respite break. Both were particularly anxious about leaving their own home, and the need to isolate (under Covid rules) for up to 3 days after arrival. We were impressed by how kind and thoughtful the staff were in helping them
prepare for their stay and giving them the reassurance they needed. They received a warm welcome on arrival, and the high standard of accommodation, excellent facilities and quality of care offered throughout their stay gave them the opportunity for the relaxing break they needed. I would highly recommend Sunrise to anyone looking for respite care.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have had your parents stay with us and looking forward to welcoming them back in the future if their requirements change. The team will be delighted by your kind words; we thank you.


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Review from Denise E (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care setting for Dad at Christmas and the height of the pandemic following a sudden bereavement. I have visited many care homes in the area and already knew the high standards of facilities and activities. The kindness and attention he has received demonstrate why Sunrise has an Outstanding
review by CQC.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Eastbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Liz C (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for respite care in reminiscence at a time of crisis for the family, following a fall and a recent diagnosis of dementia, which appears to be advanced in some areas.
Every part of our contact with the team, and your care for Mum was fantastic. Kind, supportive and understanding. You
made what was a traumatic and difficult decision for us so much more bearable through your kind reassurance.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (264 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Nancy

Nancy Walford

Job Title: General Manager

When I  joined the home in 2016 initially working as a Nurse it was love at first sight! When I first walked in it felt like “coming home” to a unique and special place whose ethos and unique approach to care shone out and I instantly felt part of something special. Moving on to become a Dementia Care Manager I led an amazing team in the Memory Care Neighbourhood that is dedicated to providing enriched person-centred care in a unique, stimulating and safe environment, together we reached dizzy heights winning a National Care Award for Resident Engagement in 2017 and becoming finalists in the National Dementia Awards for the Best Dementia Team!


After 3 years as Deputy Manager, I took on the role of  General Manager of Eastbourne Gardens. I strive every day to ensure we are and will always be a special place and a happy home. Our Residents are truly inspirational and make every day a joy. I am proud to be part of a passionate team that endeavours to lead the way as a centre of excellence in care. At Eastbourne Gardens, the sun is always shining.


Anne-Marie

Anne-Marie Maynard

Job Title: Client Liaison Manager

I originally worked at Eastbourne Gardens from 2007 for just over 5 years before returning 10 years later. The things that have remained constant throughout that time are the dedication and unfaltering kindness my colleagues deliver every day. Every day is different, there is always something going on which makes you smile. We are committed to filling the resident's days with happy moments. My role is to market our home and welcome new residents into it while dealing with professionals and family members. Offering support when making a significant decision at a critical time. We have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy residents and family members.


Romanita

Romanita Nita

Job Title: Nurse Care Manager

I have been a nurse for 20 years and before I left Romania I was the Occupational Health Nurse for a petroleum/chemical company. In 2010 I came to the UK and joined Eastbourne Gardens in 2012 as a Bank Nurse. I was so impressed with the beautiful environment, the calm and welcoming atmosphere and the Signature ethos of care that I joined the company as a full-time Wellness Nurse. In 2015 I stepped up for six months into the Nurse Care Manager role before being appointed permanently.


I enjoy leading a team of dedicated nurses and care assistants who want to ensure our residents' lives are fulfilled to the best of their abilities. No two days are the same and I enjoy caring for our seniors and seeing them flourish. It is so rewarding when new residents arrive and I watch them make friends and start enjoying the many activities on offer and the fabulous food as they become part of our family.


Sara

Sara Connor

Job Title: Well-being Coordinator

I along with a dedicated team, are responsible for ensuring our residents lead a full and enriched life. We offer a varied activity programme 7 days a week as well as trips out on our minibus. I am passionate about delivering a person-centred service to ensure the residents we support can lead a happy & purposeful life.


Tom

Tom Niedzialkowski

Job Title: Head of Hospitality Services

At Eastbourne Gardens we all feel like we are part of one family, focusing on heartfelt care and a genuine passion for seniors. Our activities calendar is carefully planned to ensure each resident has an opportunity to take part in a variety of meaningful activities that enrich the mind, body and spirit.


As a team, we help our residents to embrace each day to ensure it is filled with purpose and laughter. Every month we put on themed events that bring our residents together with their friends and families. I joined the home in January 2013 and every day is still filled with happy daily surprises.


Tracy

Tracy Wooten

Job Title: Lead Concierge

I'm extremely proud to be part of a very successful team and enjoy playing a part in making a difference in our residents and their families' lives.