Review from Clair A (Friend of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

In my experience, Sunrise has an excellent community spirit which afforded my elderly friend most of the amenities, which she had lost through being on her own. She had things to do, assistance when she needed it, there were people around to chat to, and the food was marvellous - and in a beautiful

environment.

The staff were wonderful - they were very understanding, patient, helpful and dignified at all times. They took their duties of looking after my friend very seriously, yet managed to keep a sense of humour too.

Sadly, my friend passed away, and their end-of-life care was excellent.

Thank you to all of you at Sunrise who made her last months safe and comfortable.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Eastbourne – particularly at such a difficult time. The team here are so grateful that your friend had such a positive experience of the home, and this extended to family members and friends.

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Review from Clare F (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

I only have positive comments re the kindness and professionalism we experienced when placing my mum in Sunrise Eastbourne following the sudden death of my father. From my first contact with the staff at Sunrise Eastbourne, I felt sure my mum's move would be a success. Due to Covid, we could not physically

visit but were able to see her suite in a virtual tour which showed the generous room sizes and access to the garden. It was such a relief to be able to bring her own furniture in with her, familiar pieces, ornaments and pictures that reminded her of 'home' whilst she became accustomed to her new surroundings. She settled in so quickly, enjoying the social contact with the staff and residents and becoming part of a community. I liken it to her going off to Uni. New friends, new building and a new life whilst receiving the most appropriate care and encouragement to continue with her old hobbies. Her extended family have nothing but praise for Sunrise Eastbourne.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Sunrise of Eastbourne appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.

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Review from Jill B (Daughter-in-law of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience

During difficult times, we were faced with no alternative but to find a safe haven for my husband’s mother (who is like a mother to me too). It was agony being unable to look round, or go into the homes we identified as possibly suitable. But, in the end, Sunrise of Eastbourne was chosen based on the

fact we had previously looked around a different Sunrise Home and had been impressed.
Sunrise of Eastbourne has not let us down. They have provided exactly what was needed - a safe and caring haven, with excellent protocol regarding protecting their residents whilst keeping family informed at all times, and doing their very best to allow safe access to our relative. The management and staff have been so understanding, courteous and considerate, and we know everything possible is being done to ensure quality of life alongside safety.
The concierge team go out of their way to help in every way. Thank you to the whole team.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Eastbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Carol M (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

Had to get my mother into respite care quickly following a fall. She was assessed and in within a week, which was really appreciated given the current COVID restrictions. The care she has received has been excellent and the staff unfailingly professional and friendly. My only complaint is the lack of

communication, but that is a minor niggle and easily overcome by my calling them on a regular basis for updates. Their director of community relations has gone over and above expectations in making sure that everything has gone smoothly during Mum's stay and I cannot thank him enough for his kindness during what has been a very trying time.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbounre. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Margaret V (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

We would all as a family like to say a big thank you for the wonderful care the whole team at Sunrise in Eastbourne has extended to our lovely Mum.
Mum is 97 years and still has a smile and sparkle that you have all kept alive during these difficult times.
It is a very special place and we congratulate

you all on keeping everyone safe and well and free from this awful virus. It is your dedication and determination not to come out of this lockdown too quickly that has proved to be invaluable. We have every confidence and support you in all forthcoming decisions you have to make to maintain the safety and wellbeing of this lovely community and all the residents and staff that make Sunrise Eastbourne a very special place.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from Tina (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

Staff very friendly and helpful as usual. My mother is happy and very well cared for. We have been kept fully informed at all times regarding the virus which is comforting when we were unable to see her.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Gillian K (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

I feel happy that my Dad moved here as he is very happy and has been looked after to a high standard. Dad is pleased with the food and all the activities that are offered. When I ring I always find the reception staff helpful and the nursing staff.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Our dining team will be thrilled with you lovely comments. Here at Sunrise of Eastbourne we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Lena F (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

Sunrise has been extremely careful how they have managed the COVID pandemic. They have looked after my mother very well and been very caring I cannot praise them enough. She has been very pleased with the care and this is important that she is confident and happy with her time at Sunrise. She likes

the staff and finds them very approachable. In my view, the management of this crisis has been very good, well done to all the management and staff, thank you.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Eastbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Lynda W (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

The fact that Sunrise of Eastbourne has remained entirely coronavirus-free to-date is so welcome but does not surprise me. Having reviewed dozens of care homes prior to my father joining this home, I could not find any in which I felt more confident for his comfort, well-being and safety. The staff

are a delight, welcoming, friendly and incredibly professional. I have the highest praise for the current manager who has set extremely high standards and goes to great lengths to engage with resident's families on a frequent and regular basis, providing confidence in the care of our loved ones. A heartfelt Thank You.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Cilla W (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

I cannot fault Sunrise for the care they have taken over the peak period of the Covid-19 pandemic. They were meticulous in their preparations for every eventuality and, as the daughter of a 95-year-old resident, I have been kept fully informed by the weekly newsletter. It was reassuring to know Sunrise

had a clear policy in place to immediately deal with any potential infection and that throughout they had managed, professionally and competently with all supply matters relating to PPE. This professionalism has not detracted from the caring, understanding and compassionate care provided by all staff. My mother could not have been in a safer or happier place.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

The team here at Sunrise of Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Wendy H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

Sunrise of Eastbourne have been so welcoming to my parents. We had to move them in during Lockdown and this caused many potential problems which the managers and the team smoothed away! I can’t praise all the carers and nurses enough. My parents have been welcomed and what could have been a tricky transition,

was handled sensitively with great compassion.
I would highly recommend Sunrise Senior Living to anyone.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your parents have settled in so well to Sunrise of Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from Clare S (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

Mum and Dad moved into Sunrise in February 2019 and are very happy and settled. The staff are all wonderful, and nothing is too much trouble. We are extremely happy with the wonderful care that they are receiving and have complete peace of mind that they are settled and happy. We get regular updates

on how they are doing and they enjoy a wonderful programme of activities and events throughout the year.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Our team here at Sunrise of Eastbourne are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Sarah M (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

It is the best care home that I saw in Eastbourne when my Mother and I were searching for somewhere she could go. She is happy there, the food is good, activities are varied and enjoyable and the care provided is excellent.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Eastbourne.

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Review from Heidi S (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

Sunrise has provided my mum with an excellent level of care throughout her time there. This has been particularly evident during the current pandemic. The home has kept me informed and updated throughout this worrying time, and it has been a huge comfort to me to know mum is safe and well looked after.

Staff are well trained, caring and professional, and the facilities are excellent. I would not hesitate to recommend Sunrise to other families.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Julie F (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

Both parents have resided at Sunrise Eastbourne since February 2019 and were welcomed into the caring and relaxed environment by all concerned. Although not an easy decision, and it did take some time for them both to settle; the assurances from the staff and the patience shown to them has meant that

they can enjoy a calmer quality of life and have wonderful care given to them alongside the activities provided. Sunrise adopted a very strong procedure early on in the recent virus predicament and this has ensured all their residents and staff are safe and well-provided for within this time. There have been no cases and the Eastbourne Sunrise team should be very proud of themselves in achieving this. The communication links during this time, by phone, i-pads and regular emails have been well thought out and ensure that the contact with our parents has been constant and organised. I thoroughly recommend Sunrise Eastbourne and am very thankful to them for their kindness.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your parents have settled in so well to Sunrise of Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from Roy S (Power of Attorney of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience

Friendly, comfortable and caring staff.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from A J (Sister of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience

My sister's needs are catered for on the whole. The attention of the Orthopedic nurse is very welcome.
I am beginning to find communication easier. My sister's room and the surrounding areas are well maintained and designed.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from C M (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

The experience was made extremely easy and reassuring due to the kind, interested management team. The transition to move here from London was smooth and we were made to feel very welcome. My mother has since made huge progress under their continued care.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

At Sunrise of Eastbourne our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from B G (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

My parents have settled in very well after moving in last year. They weren't that confident about the move but were made to feel very welcome. All the staff are extremely friendly, my parents share a room (which is very important to them) and are very well cared for.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Sunrise of Eastbourne appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in well.

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Review from D Y (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Sunrise is very well appointed and welcoming. The staff are friendly and helpful, always ready to have time to talk when needed. They respond to requests promptly and often seem to 'go the extra mile'. The food is excellent, tasty and nutritious and the care offered and received by my father and his

wife is respectful, personal, efficient, patient and caring.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Eastbourne we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Eastbourne Gardens Care Home - Avery Collection

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