Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne BN20 9AN
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9.7 121 Reviews
  • Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Situated at the eastern end of the South Downs, near the famous Beachy Head beauty spot – a regular route for residents on the Community Minibus.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Eastbourne Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is located a short distance from the A27 making the home perfect for families in Hastings, Hove and Brighton and only a short drive to Eastbourne train station and its direct train service to London.

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Care Provided by Eastbourne Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nancy Walford (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eastbourne Gardens Care Home - Avery Collection Reviews (121)

Total of 121, showing 61-80
9.7

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 121 reviews.

Overall Experience

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Review from Anu C (Friend of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise House always makes me feel like I have come to a rather expensive hotel. The decor is classy and appealing, with a lovely layout and cosy feel. The residents' rooms are a little clinical, but maybe that is due to medical needs. The staff are friendly, helpful and observant. The floor manager,
who welcomes everyone is very diligent and caring. If anyone had the funds, I would recommend this place.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from G S (Sister of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is content and receiving good care. The carers are friendly and patient.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from E T (Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My decision to become a resident here was made a year ago, after realising I was unable to manage in my house on my own following recent (successful) emergency surgery. I could not have coped with the ensuing 12 months stress of dealing with the sale of my house, were it not for the daily care, companionship,
security, smiles and meals available to me at Sunrise, but absent from my house. I now look forward to the future with a degree of optimism and confidence I have not enjoyed for many years!

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from J L (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and staff. Dad is very happy here. Clean and friendly environment.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Margaret (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived for just over a year in Reminiscence (dementia care). Staff cared for her with kindness and patience and made sure she was well-cared for. Many of the staff took time to get to know Mum and took a friendly interest in her history and family including carers, nurses and catering staff.
The staff are all very professional in their approach.
The environment is rather like a hotel and it is very pleasant for residents. Nursing care was excellent and very attentive as was the end of life care that our mother received.
This was not the first care home our mother lived in, but it was very much better than our mother's previous care home elsewhere owing to the attitude of all of the staff.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Eastbourne – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from F R (Brother of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise is a clean and happy place to live in. The staff are always friendly, cheerful and helpful. There are outings and activities taking place daily but no one is forced to join in if they don't choose to do and there is plenty of space. It is rather like a first-class hotel.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Here at Sunrise of Eastbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Keith D (Son of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with how smoothly things went when my mother moved in. The staff were extremely friendly and professional at the same time. It was a stressful time for my mother but everyone there makes things a lot easier than I feared. Since she has been there she has been able to be much more
sociable and is building up a collection of friends to chat with. Whenever there is something relevant, I get an email from the Sunrise staff informing me. Not the cheapest care home but it has turned out to be very good and I am very glad my mum is there.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Mark H (Son of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the sensitive care and attention my mother has received since becoming a resident at Sunrise. The professionalism of the staff is certainly of the highest standard.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Mary S (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk through the door you realise there is something special about Sunrise. It is hard to exaggerate how grateful I am for the care, compassion and dignity shown to my father in the last few months of his life when he moved to Sunrise. It is the small things that make a difference. Every
single staff member gives their best. Had he chosen to move in sooner he would have benefited from all the activities and support to be even more independent. I can recommend this as a first class care home.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Eastbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from Gary B (Son of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my Mother during the last 3.5 years has been extremely good. It could have been a difficult transition from independent living to living in the Sunrise Community for her and her family. Staff at all levels from front of house reception through to the nurses, carers and
domestic staff worked hard to provide as best they could for my Mother 24 hours per day 7 days per week. They welcomed all members of the family when we visited showing individual knowledge regarding Mum's health and well being. Much respect was shown to her with encouragement and understanding. If ever any worries came our way we could approach senior team members and higher management.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from L B (Relative of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall satisfactory of care.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from V B (Sister of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean environment and spacious. Staff in the dementia unit are caring.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from F H (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always friendly and happy to see us. We visit every week. My mother's room is clean and tidy, this includes the en-suite bathroom. The atmosphere is calm and welcoming. There always seems to be something going on to celebrate something. The staff seem to put a lot of thought into these
activities.
All in all a nice facility. I'd like to book myself in!

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Maureen P (Stepdaughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother appears to be very and settled at Sunrise. The staff are always very welcoming and willing to help. Nothing is too much trouble. All the residents I see with staff seem to be treated with love and respect. The atmosphere is friendly. There is a good programme of activities and outings
for the residents and, although my stepmother can never remember doing anything or going anywhere I know that she participates regularly. Her happiness is paramount and Sunrise achieves this.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Anji F (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entrance to all areas at Sunrise Senior Living, ALL staff are very charming and helpful and polite. I receive prompt attention to my enquiries and any needs are sorted promptly.
As a visitor, I feel that Sunrise is my father's 'home' and the staff are as part of the family.
The food is superb
and dining service very good. Overall a superb experience.
One remarkable experience is that there are no unpleasant smells!
It's a pleasure to visit Sunrise.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from A P (Sister of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in reminiscence area of Sunrise for 4 years. We are so happy with his care; he looks well and nothing is too much trouble for the staff. Their attitude towards him is exemplary.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Brian L (Brother of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I were extremely well greeted by the receptionist and all members of staff. They assisted us splendidly during our visit. We were very pleased with the manner in which the staff attended to my Brother, clearly looking after him very well. Many thanks to all the Sunrise Staff.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Tim H (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find it very pleasant to visit Mum at Sunrise. Very friendly front desk greetings and each member of staff are open and engaging. The premises are clean and colourful and very good to be able to use the bistro facilities. Never see any miserable or grumpy residents so all must be good in house.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from R B (Friend of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are treated as individuals. Staff give a friendly welcome to visitors to make them feel at ease.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Anne B (Friend of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very polite and helpful. The rooms are well equipped and kept clean to a high standard. The choice of food is very good. The facilities are first class with every activity the residents could ask for. Help is on hand at any time with a smile which makes all the differences. A friendly
atmosphere at every visit.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (264 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Nancy

Nancy Walford

Job Title: General Manager

When I  joined the home in 2016 initially working as a Nurse it was love at first sight! When I first walked in it felt like “coming home” to a unique and special place whose ethos and unique approach to care shone out and I instantly felt part of something special. Moving on to become a Dementia Care Manager I led an amazing team in the Memory Care Neighbourhood that is dedicated to providing enriched person-centred care in a unique, stimulating and safe environment, together we reached dizzy heights winning a National Care Award for Resident Engagement in 2017 and becoming finalists in the National Dementia Awards for the Best Dementia Team!


After 3 years as Deputy Manager, I took on the role of  General Manager of Eastbourne Gardens. I strive every day to ensure we are and will always be a special place and a happy home. Our Residents are truly inspirational and make every day a joy. I am proud to be part of a passionate team that endeavours to lead the way as a centre of excellence in care. At Eastbourne Gardens, the sun is always shining.


Anne-Marie

Anne-Marie Maynard

Job Title: Client Liaison Manager

I originally worked at Eastbourne Gardens from 2007 for just over 5 years before returning 10 years later. The things that have remained constant throughout that time are the dedication and unfaltering kindness my colleagues deliver every day. Every day is different, there is always something going on which makes you smile. We are committed to filling the resident's days with happy moments. My role is to market our home and welcome new residents into it while dealing with professionals and family members. Offering support when making a significant decision at a critical time. We have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy residents and family members.


Romanita

Romanita Nita

Job Title: Nurse Care Manager

I have been a nurse for 20 years and before I left Romania I was the Occupational Health Nurse for a petroleum/chemical company. In 2010 I came to the UK and joined Eastbourne Gardens in 2012 as a Bank Nurse. I was so impressed with the beautiful environment, the calm and welcoming atmosphere and the Signature ethos of care that I joined the company as a full-time Wellness Nurse. In 2015 I stepped up for six months into the Nurse Care Manager role before being appointed permanently.


I enjoy leading a team of dedicated nurses and care assistants who want to ensure our residents' lives are fulfilled to the best of their abilities. No two days are the same and I enjoy caring for our seniors and seeing them flourish. It is so rewarding when new residents arrive and I watch them make friends and start enjoying the many activities on offer and the fabulous food as they become part of our family.


Sara

Sara Connor

Job Title: Well-being Coordinator

I along with a dedicated team, are responsible for ensuring our residents lead a full and enriched life. We offer a varied activity programme 7 days a week as well as trips out on our minibus. I am passionate about delivering a person-centred service to ensure the residents we support can lead a happy & purposeful life.


Tom

Tom Niedzialkowski

Job Title: Head of Hospitality Services

At Eastbourne Gardens we all feel like we are part of one family, focusing on heartfelt care and a genuine passion for seniors. Our activities calendar is carefully planned to ensure each resident has an opportunity to take part in a variety of meaningful activities that enrich the mind, body and spirit.


As a team, we help our residents to embrace each day to ensure it is filled with purpose and laughter. Every month we put on themed events that bring our residents together with their friends and families. I joined the home in January 2013 and every day is still filled with happy daily surprises.


Tracy

Tracy Wooten

Job Title: Lead Concierge

I'm extremely proud to be part of a very successful team and enjoy playing a part in making a difference in our residents and their families' lives.