Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne BN20 9AN
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9.7 121 Reviews
  • Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Situated at the eastern end of the South Downs, near the famous Beachy Head beauty spot – a regular route for residents on the Community Minibus.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Eastbourne Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is located a short distance from the A27 making the home perfect for families in Hastings, Hove and Brighton and only a short drive to Eastbourne train station and its direct train service to London.

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Care Provided by Eastbourne Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nancy Walford (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eastbourne Gardens Care Home - Avery Collection Reviews (121)

Total of 121, showing 81-100
9.7

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 121 reviews.

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Review from Sally H (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from the concierges. If necessary, the nursing team keep me well informed. My mother has settled well and enjoys the activities on offer.

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Review from Nick E (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Working in various care homes in Canada I was extremely impressed on my first visit to my father's new care home in Eastbourne. Wide corridors, lots of use of natural lights, physical and two-dimensional reminders of times past as well as staff who are evidently client/patient conscious.
I "upgraded"
my father to this facility only a few months ago. A decision I can honestly say that I am so glad that I made. Congratulations to staff and management.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from F R (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and look after Mum extremely well. They know and understand her little habits and always make sure she goes on outings and has something to do.
The rooms are lovely and the gardens have lots of places to sit.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from David H (Power of Attorney of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset the staff at Sunrise of Eastbourne have shown great affection respect and professionalism to the resident.
In difficult circumstances as they were also caring for her son, who was fatally ill. This professionalism was retained.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from M W (Friend of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend settled unexpectedly well into Sunrise of Eastbourne. He has made suggestions that have been taken on board about food activities etc.
There is room for more resident involvement, particularly with those who are still quite active. One of the senior managers finds interaction with residents
and visitors difficult.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from David G (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent several days visiting my mother at Sunrise in Eastbourne. I have been hugely impressed with the friendliness of the staff towards my mother, taking the time to chat to her on regular occasions; all staff I observed are very attentive and patient, always smiling and positive. The level of
detailed recording of actions taken to care for Mum is impressive. The facilities, entertainment, food and ambience are all top quality - it felt more like a 5-star hotel than a care home. The staff and management are very professional, always willing to talk at length to me.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from L F (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here, staff are kind and caring. Assistance is quick when help is needed and I am kept informed of any issues. It is good to know she is well cared for when I am away.

Reply from Marketing, Marketing at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Sonia W (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place, looks like a grand hotel. Staff are friendly and caring.
My mother entered the home in December 2017. The staff were very understanding in a difficult situation. Mother has settled in very well with no problems. We have had daily contact to begin with, staff always giving us time to
discuss any concerns we may have had.
Sunrise has a great atmosphere, a very positive, can-do attitude and residents look very happy and relaxed.

Reply from Lewis Sluman, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from C B (Resident) assisted by family/friend published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Identification of staff sometimes difficult but care generally good. Getting to know how the organisation works.

Reply from Marketing, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from C B (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable home where my mother is safe and well cared for. Staff are friendly, polite and very caring.

Reply from Marketing, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Alison D (Respite Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greatly impressed with Sunrise of Eastbourne.
It is a very attractive building with lovely gardens.
The food is excellent with lots of options. Beautifully presented, healthy and delicious.
But most importantly the care is second to none.
I was treated with dignity and respect at all times
by kind and compassionate carers.
As I have MS my body is not always easy to move-particularly in the morning-but the carers were patient and kind at all times.
Quite simply if you looked up the definition of the word care in a dictionary and you will see Sunrise of Eastbourne care home.
Thank you all very much.
I have returned home feeling stronger both mentally and physically.

Reply from Marketing, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Jenny L (Wife of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has advanced Alzheimer's, arrived at Sunrise after 10 days in hospital having had a fall, and subsequently a seizure. Technically he was categorised as palliative and requiring end of life care. My perception of the staff is that they have extraordinary patience but also demonstrate
genuine compassion and I'm sure that this has contributed to my husband's growing strength and energy. After just a month his medication was reviewed and it has been arranged for the Speech and Language Therapy team to assess him for a return to normal food. I sense a positive culture at Sunrise and feel confident that my husband's needs are, despite the challenges, being met as well as they can be. I have no hesitation in recommending Sunrise for dementia care.

Reply from Marketing, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Laury J (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother is receiving at Sunrise. The whole process of trying to find permanent residential care is very traumatic and we viewed many care homes in our search, none could compare to Sunrise. The layout has been thoughtfully and creatively designed to be a stimulating
environment for someone suffering from dementia, and the attention-to-detail felt truly person-centred. The whole process was so smooth and staff have been helpful and supportive to our family every step of the way. It gives my sister and I great comfort to know our mum is being well looked after in a place that feels 'alive' and stimulating. In this area, I don't think there is any other service that can compare to the warm, welcoming and person-centred quality care that Sunrise offers.

Reply from Marketing, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Lesley B (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the care staff and many residents mum has made friends with. We move from Eastbourne Sunrise to Purley so now will be nearer family.

Reply from Marketing, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Eastbourne Team


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Review from Richard R (Son-in-law of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the standard of care over the 9 months my mother-in-law has been a resident. All staff are friendly and helpful. There are lots of activities for the residents, including cooking, music, singing and trips out. Recently she has been involved in serving in the shop in Reminiscence
with support from the hosts, which she enjoys immensely. She is very happy and content. We are pleased we chose Sunrise for her dementia care.

Reply from Lewis Sluman, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from C B (Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service overall is fair to good.
The quality of the care and nursing staff is very good indeed.
The leisure facilities are good - and every effort is made to promote their use.
Although overall, our experience so far has fallen short of our expectations.
We believe, from the opinions expressed
by others, that this probably reflects a commonly held view.
In summary, probably good on the whole but certainly could be better.

Reply from Lewis Sluman, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team. In the meantime, please feel free to contact the Community Home Manager if you would like to discuss this in further detail.
The Sunrise of Eastbourne Team.


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Review from Ruth B (Private Carer of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Eastbourne is always a very warm and welcoming place. All of the staff are friendly and seem happy in their work. They are always lovely with all of the residents and treat them with dignity, respect and warmth. There is always something going on to stimulate the residents which I think is
very important. Always clean and well kept. I wouldn't hesitate in recommending Sunrise of Eastbourne.

Reply from Lewis Sluman, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from S K (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Diagnosed with Alzheimer's and Dementia in 2012. My mother has been a resident for four years. The quality of care, accommodation, the food and stimulation has been very good throughout her residency. It has been a good place for mum to live and I believe she is happy there.

Reply from Lewis Sluman, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Richard B (Son of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been at Sunrise of Eastbourne for 8 years and has been well looked after ever since she came here.

Reply from Lewis Sluman, Digital Marketing Executive at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from Ronald S (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and very helpful. Very cooperative all the activities are enjoyable.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (264 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Nancy

Nancy Walford

Job Title: General Manager

When I  joined the home in 2016 initially working as a Nurse it was love at first sight! When I first walked in it felt like “coming home” to a unique and special place whose ethos and unique approach to care shone out and I instantly felt part of something special. Moving on to become a Dementia Care Manager I led an amazing team in the Memory Care Neighbourhood that is dedicated to providing enriched person-centred care in a unique, stimulating and safe environment, together we reached dizzy heights winning a National Care Award for Resident Engagement in 2017 and becoming finalists in the National Dementia Awards for the Best Dementia Team!


After 3 years as Deputy Manager, I took on the role of  General Manager of Eastbourne Gardens. I strive every day to ensure we are and will always be a special place and a happy home. Our Residents are truly inspirational and make every day a joy. I am proud to be part of a passionate team that endeavours to lead the way as a centre of excellence in care. At Eastbourne Gardens, the sun is always shining.


Anne-Marie

Anne-Marie Maynard

Job Title: Client Liaison Manager

I originally worked at Eastbourne Gardens from 2007 for just over 5 years before returning 10 years later. The things that have remained constant throughout that time are the dedication and unfaltering kindness my colleagues deliver every day. Every day is different, there is always something going on which makes you smile. We are committed to filling the resident's days with happy moments. My role is to market our home and welcome new residents into it while dealing with professionals and family members. Offering support when making a significant decision at a critical time. We have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy residents and family members.


Romanita

Romanita Nita

Job Title: Nurse Care Manager

I have been a nurse for 20 years and before I left Romania I was the Occupational Health Nurse for a petroleum/chemical company. In 2010 I came to the UK and joined Eastbourne Gardens in 2012 as a Bank Nurse. I was so impressed with the beautiful environment, the calm and welcoming atmosphere and the Signature ethos of care that I joined the company as a full-time Wellness Nurse. In 2015 I stepped up for six months into the Nurse Care Manager role before being appointed permanently.


I enjoy leading a team of dedicated nurses and care assistants who want to ensure our residents' lives are fulfilled to the best of their abilities. No two days are the same and I enjoy caring for our seniors and seeing them flourish. It is so rewarding when new residents arrive and I watch them make friends and start enjoying the many activities on offer and the fabulous food as they become part of our family.


Sara

Sara Connor

Job Title: Well-being Coordinator

I along with a dedicated team, are responsible for ensuring our residents lead a full and enriched life. We offer a varied activity programme 7 days a week as well as trips out on our minibus. I am passionate about delivering a person-centred service to ensure the residents we support can lead a happy & purposeful life.


Tom

Tom Niedzialkowski

Job Title: Head of Hospitality Services

At Eastbourne Gardens we all feel like we are part of one family, focusing on heartfelt care and a genuine passion for seniors. Our activities calendar is carefully planned to ensure each resident has an opportunity to take part in a variety of meaningful activities that enrich the mind, body and spirit.


As a team, we help our residents to embrace each day to ensure it is filled with purpose and laughter. Every month we put on themed events that bring our residents together with their friends and families. I joined the home in January 2013 and every day is still filled with happy daily surprises.


Tracy

Tracy Wooten

Job Title: Lead Concierge

I'm extremely proud to be part of a very successful team and enjoy playing a part in making a difference in our residents and their families' lives.