Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne BN20 9AN
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9.7 121 Reviews
  • Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Situated at the eastern end of the South Downs, near the famous Beachy Head beauty spot – a regular route for residents on the Community Minibus.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Eastbourne Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is located a short distance from the A27 making the home perfect for families in Hastings, Hove and Brighton and only a short drive to Eastbourne train station and its direct train service to London.

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Care Provided by Eastbourne Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nancy Walford (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eastbourne Gardens Care Home - Avery Collection Reviews (121)

Total of 121, showing 101-120
9.7

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 121 reviews.

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Review from R R (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Reminiscence for 6 months now. She has been made very welcome and has settled well. She has benefited from multiple activities such as flower arranging, making dog biscuits for charity, going on regular trips out and fine dining! She looks much healthier than she did on
admission and has gained weight. The staff are all very caring. Our family are very pleased that we chose Sunrise.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from M Y (Cousin of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On brief acquaintance (we visited over two days). The impression is that this is a happy and forward looking establishment with kind and caring staff.
Our views on facilities, food, activities are anecdotal, but we can probably reply on our source.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Sally-Ann H (Daughter-in-law of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Sunrise, we have been overwhelmed by the quality of the Sunrise experience. We have found the care in Reminiscence to be of a standard we have never known before, we could say 5 stars plus.
The Sunrise property is clean and smells nice, it is in a very good state of repair.
The
staff, well all I can say is they are amazing, they CARE. They are loving and respectful, I have never heard anyone be patronising.
Staff are attentive, joyful and efficient, we know that Sunrise is simply the best, what a wonderful place to live, laugh and enjoy the autumn and winter years of life.
Sunrise you are what everyone deserves 'Perfection'.
Thank you.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Martyn P (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Sunrise of Eastbourne quickly and almost without research and we soon discovered the very best. Best for services and facilities, but most importantly best for the love and care were shown to all of us by ALL of the staff. Everyone has been so kind to my father and all my family. Nothing was
too much trouble. Everything was offered to make our stay the best it could possibly be. Sunrise of Eastbourne has a brilliant team, experienced, professional, well trained and well-managed. We could not have asked for better or for more.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from June P (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very nice and do their job very well. The food is good for my mum. The room she is in is exceptional, they have many activities during the day, that pleases my mum.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from MS (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and thorough and very empathetic. NOTE - all staff are very kind and caring. There are three carers in particular that are exemplary as well as the receptionist who have all been so caring, warm and professional. Thank you.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Dominique S (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went into Sunrise of Eastbourne for a months respite care having been ill in hospital. We were so pleased with the standard of care the family decided she should remain at Sunrise.
As my mother grew stronger, she was encouraged to participate in activities and began to make friends.
She found most of the carers friendly and helpful, she enjoyed mealtimes as the food was very good. My mother and her family liked the spaciousness of the place and she was always warm, clean and comfortable.
I found the staff most helpful at all times and was impressed with the level of communication they maintained with me towards the end of my mothers life.
I have no hesitation on recommending Sunrise to others.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Arthur C (Brother of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always well organised, friendly and clean.
There are a variety of activities.
When there is a concern of any sort I am consulted and a solution is agreed.
One issue remains inconsistent, that of sustaining my sister's hearing through the way her ears are checked, oil medication is used,
or the ears are syringed. We recognise this is not easy to sustain.
The staff I have seen care and respond effectively.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from P A (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for over five years in reminiscence. She is content and well cared for. We are always made to feel very welcome. He would recommend this home.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Miles D (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but favourable and positive comments to make about Sunrise of Eastbourne. Excellent management, staff and facilities are provided. I have lived permanently at Sunrise of Eastbourne for two years now.

Reply from Marketing Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from D E (Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Eastbourne has been awarded the rating of outstanding for the quality of its care by the Care Quality Commission and good in all other categories. It is a friendly community of elderly and disabled men and women. Personal nursing care over 24 hours helps to maintain a purpose of overcoming
aging. Sunrise of Eastbourne us a care home stimulating activity and hope.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from Patricia C (Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here only two months - but everything has been very good. I have a very nice room, all the staff are so kind and helpful.
I am so pleased I do not have to worry about any domestic things as I did in my flat on my own. I am free to come and go - with taxis - at any time. I consider myself
lucky to be here.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from Sally H (Daughter of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been living at Sunrise Eastbourne for 3 months and loves it. She was finding it too much of a struggle coping with her own flat and wanted to be looked after. We looked at several homes in the area and chose Sunrise. Part of the reason is that my mother can stay at Sunrise even when
her needs change. At the moment, she is able to care for her personal hygiene herself but if and when she is unable to, she can remain in the same room at Sunrise but the care given by Sunrise will increase.


She has a very pleasant ensuite room with kitchen area and has taken in her own furniture.


The staff are always very welcoming whenever I visit and my mother finds all the staff very helpful and kind.


There are many activities for the residents to enjoy but no one is forced to do anything.


I am amazed my mother has settled so well and am sure it is mostly down to the staff making her feel so at home.


Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Betty R (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful stay at Sunrise after an operation. The staff and food were wonderful and my stay there helped me to make a complete recovery. I am a regular visitor and attend the social activities as often as I am able.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future.
The Sunrise of Eastbourne Team


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Review from Leslie H (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit on a regular basis and staff are always kind, helpful and friendly. Particularly the concierges - nothing is ever too much trouble. Residents needs appear to be responded to promptly and with patience and kindness.
Bistro facilities are much appreciated. The residents are mostly content and
well cared for. A lovely atmosphere.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team


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Review from Julian C (Son of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An interesting and informative family meeting, we as a family are so pleased that my mother is now in Sunrise, and more than happy with the care she receives here. The staff are consistently gentle and caring, and we can't praise them too highly. Well done to everyone.

Reply from UK Marketing, Marketing Assistant at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Eastbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Eastbourne Team.


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Review from John W (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exemplary care over a five year period with appropriate transition from simple care through to dementia care. Consistent caring, thoughtful, sensitive treatment.

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Review from Stephanie G (Daughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed to Sunrise after a very difficult period of physical and mental illness. She was very thin, highly anxious and unhappy. After a very short period at Sunrise she began to gain weight, sleep well and she regained her 'spark', began smiling again. I have visited her at different
times of day, on different days, both weekday and weekends and I have consistently observed the staff being gentle, warm and treating my mother with dignity. I get a sense of real affection between residents and staff.

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Review from Carol K (Daughter of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Sunrise as respite and it turned into permanent. Every member of staff from concierge, domestics etc through to carers and management have been very kind, caring and professional. My father is not the easiest of individuals but through joint partnership we manage to work together
to enable his stay there as comfortable as possible. Wonderful home and i feel very happy when i leave, only negative- would be good to have a list of contact numbers knowing who to speak to when situations arise.

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Review from P H (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff have really been exceptional and very professional throughout dad's stay from 2011 though to his death in November 2015. They have built a very close relationship with dad and this has resulted in the final years of his life being very happy and fulfilled despite a touch of dementia.
The
family will be forever grateful for the love and care provided. Albeit at a considerate cost. My only negative would be having to pay for dad's room for 30 days after his death at £85 a day. This seems very commercial and slightly distasteful.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (264 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Nancy

Nancy Walford

Job Title: General Manager

When I  joined the home in 2016 initially working as a Nurse it was love at first sight! When I first walked in it felt like “coming home” to a unique and special place whose ethos and unique approach to care shone out and I instantly felt part of something special. Moving on to become a Dementia Care Manager I led an amazing team in the Memory Care Neighbourhood that is dedicated to providing enriched person-centred care in a unique, stimulating and safe environment, together we reached dizzy heights winning a National Care Award for Resident Engagement in 2017 and becoming finalists in the National Dementia Awards for the Best Dementia Team!


After 3 years as Deputy Manager, I took on the role of  General Manager of Eastbourne Gardens. I strive every day to ensure we are and will always be a special place and a happy home. Our Residents are truly inspirational and make every day a joy. I am proud to be part of a passionate team that endeavours to lead the way as a centre of excellence in care. At Eastbourne Gardens, the sun is always shining.


Anne-Marie

Anne-Marie Maynard

Job Title: Client Liaison Manager

I originally worked at Eastbourne Gardens from 2007 for just over 5 years before returning 10 years later. The things that have remained constant throughout that time are the dedication and unfaltering kindness my colleagues deliver every day. Every day is different, there is always something going on which makes you smile. We are committed to filling the resident's days with happy moments. My role is to market our home and welcome new residents into it while dealing with professionals and family members. Offering support when making a significant decision at a critical time. We have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy residents and family members.


Romanita

Romanita Nita

Job Title: Nurse Care Manager

I have been a nurse for 20 years and before I left Romania I was the Occupational Health Nurse for a petroleum/chemical company. In 2010 I came to the UK and joined Eastbourne Gardens in 2012 as a Bank Nurse. I was so impressed with the beautiful environment, the calm and welcoming atmosphere and the Signature ethos of care that I joined the company as a full-time Wellness Nurse. In 2015 I stepped up for six months into the Nurse Care Manager role before being appointed permanently.


I enjoy leading a team of dedicated nurses and care assistants who want to ensure our residents' lives are fulfilled to the best of their abilities. No two days are the same and I enjoy caring for our seniors and seeing them flourish. It is so rewarding when new residents arrive and I watch them make friends and start enjoying the many activities on offer and the fabulous food as they become part of our family.


Sara

Sara Connor

Job Title: Well-being Coordinator

I along with a dedicated team, are responsible for ensuring our residents lead a full and enriched life. We offer a varied activity programme 7 days a week as well as trips out on our minibus. I am passionate about delivering a person-centred service to ensure the residents we support can lead a happy & purposeful life.


Tom

Tom Niedzialkowski

Job Title: Head of Hospitality Services

At Eastbourne Gardens we all feel like we are part of one family, focusing on heartfelt care and a genuine passion for seniors. Our activities calendar is carefully planned to ensure each resident has an opportunity to take part in a variety of meaningful activities that enrich the mind, body and spirit.


As a team, we help our residents to embrace each day to ensure it is filled with purpose and laughter. Every month we put on themed events that bring our residents together with their friends and families. I joined the home in January 2013 and every day is still filled with happy daily surprises.


Tracy

Tracy Wooten

Job Title: Lead Concierge

I'm extremely proud to be part of a very successful team and enjoy playing a part in making a difference in our residents and their families' lives.