Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 121 reviews.
Review from Chris B (Nephew of Resident) published on 2 September 2015
Submitted via Website •
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The Review Score of 9.7 (9.713) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.713 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (264 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2018
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Job Title: General Manager
When I joined the home in 2016 initially working as a Nurse it was love at first sight! When I first walked in it felt like “coming home” to a unique and special place whose ethos and unique approach to care shone out and I instantly felt part of something special. Moving on to become a Dementia Care Manager I led an amazing team in the Memory Care Neighbourhood that is dedicated to providing enriched person-centred care in a unique, stimulating and safe environment, together we reached dizzy heights winning a National Care Award for Resident Engagement in 2017 and becoming finalists in the National Dementia Awards for the Best Dementia Team!
After 3 years as Deputy Manager, I took on the role of General Manager of Eastbourne Gardens. I strive every day to ensure we are and will always be a special place and a happy home. Our Residents are truly inspirational and make every day a joy. I am proud to be part of a passionate team that endeavours to lead the way as a centre of excellence in care. At Eastbourne Gardens, the sun is always shining.
Job Title: Client Liaison Manager
I originally worked at Eastbourne Gardens from 2007 for just over 5 years before returning 10 years later. The things that have remained constant throughout that time are the dedication and unfaltering kindness my colleagues deliver every day. Every day is different, there is always something going on which makes you smile. We are committed to filling the resident's days with happy moments. My role is to market our home and welcome new residents into it while dealing with professionals and family members. Offering support when making a significant decision at a critical time. We have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy residents and family members.
Job Title: Nurse Care Manager
I have been a nurse for 20 years and before I left Romania I was the Occupational Health Nurse for a petroleum/chemical company. In 2010 I came to the UK and joined Eastbourne Gardens in 2012 as a Bank Nurse. I was so impressed with the beautiful environment, the calm and welcoming atmosphere and the Signature ethos of care that I joined the company as a full-time Wellness Nurse. In 2015 I stepped up for six months into the Nurse Care Manager role before being appointed permanently.
I enjoy leading a team of dedicated nurses and care assistants who want to ensure our residents' lives are fulfilled to the best of their abilities. No two days are the same and I enjoy caring for our seniors and seeing them flourish. It is so rewarding when new residents arrive and I watch them make friends and start enjoying the many activities on offer and the fabulous food as they become part of our family.
Job Title: Well-being Coordinator
I along with a dedicated team, are responsible for ensuring our residents lead a full and enriched life. We offer a varied activity programme 7 days a week as well as trips out on our minibus. I am passionate about delivering a person-centred service to ensure the residents we support can lead a happy & purposeful life.
Job Title: Head of Hospitality Services
At Eastbourne Gardens we all feel like we are part of one family, focusing on heartfelt care and a genuine passion for seniors. Our activities calendar is carefully planned to ensure each resident has an opportunity to take part in a variety of meaningful activities that enrich the mind, body and spirit.
As a team, we help our residents to embrace each day to ensure it is filled with purpose and laughter. Every month we put on themed events that bring our residents together with their friends and families. I joined the home in January 2013 and every day is still filled with happy daily surprises.
Job Title: Lead Concierge
I'm extremely proud to be part of a very successful team and enjoy playing a part in making a difference in our residents and their families' lives.