Woodside Hall Nursing Home

Polegate Road, Hailsham BN27 3PQ
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9.8 98 Reviews
  • Woodside Hall Nursing Home, Hailsham
Woodside Hall Nursing Home is a fantastic and independently owned nursing home located between the two small towns of Hailsham and Polegate in East Sussex and only a short drive from coast of Eastbourne.

The care home is set in four acres of private gardens and woodland. The beautiful grounds which surround the nursing home make it a lovely, peaceful and tranquil place. The care home is attractively furnished, and rooms are designed to be as comfortable as possible.

With Woodside Hall Nursing Home not being part of a chain, they are able to add a personal touch to the care that they provide. Care plans are tailored to your loved one’s needs and requirements. They make sure that Woodside Hall Nursing Home is your loved one's home away from home.

The home has its own laundry service on site and all residents can enjoy a visit to the hairdressers, regular visits from the Chiropodist and nutritional home made meals using fresh locally sourced produce. Residents can also benefit from visits from the loving and friendly registered K9 Concern Dog called Tilly.

At Woodside Hall, the friendly atmosphere ensures that everyone continues their daily life with personal privacy and dignity. Friends, relatives and guests are always welcome.

Woodside Hall is served by local General Practitioner on a weekly ward round.

The home is managed by a Director & Registered Manager who has been running the home for the past 20 years. On top of having extremely high standards when it comes to care, the manager also strives to make time for residents. The team also consists of highly trained staff including Clinical Lead, Registered Nurses, Head of Care, Care Assistants, Domestic/Maintenance Team, Chefs and Admin & an Activity Team, who each provide 24-hour support in a professional and caring way.

If you have any questions or would like any further information, please feel free to call, email or book a tour today.

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Care Provided by Woodside Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Premium Care Ltd
  • Person in charge
  • Sharon Lloyd (Registered Manager/Company Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodside Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,750

  • Extra charges will be Hairdressing, chiropodist, newspapers, residents weekly shop and any other extras required.
  • (these prices are only a guideline, please contact Woodside Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Unrestricted Visiting times


  • Parking

  • Car Parking on site
    on a bus route
    Main railway station near by


Woodside Hall Nursing Home Reviews (98)

Total of 98, showing 21-40
9.8

Woodside Hall Nursing Home has a Review Score of 9.8 (9.806) out of 10, based on 35 reviews in the last 2 years. Over all time Woodside Hall Nursing Home has 98 reviews.

Overall Experience

  • 67
  • 29
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Date Published

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Review from Judy F (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and every single one of her team for the kind and efficient way they were able to make my mother, the resident and myself, the visitor, feel cared for and special. I knew from previous experience what to expect and I wasn't disappointed!

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your wonderful review and feedback on our care and team here, so pleased.


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Review from Christine H (Wife of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Woodside Hall since March 2024.
I cannot be more impressed with the way this home is run, the kindness and friendliness of the staff are second to none.
He was understandably not happy to be in a care home to start with, as it is a very difficult thing to accept,
but the staff have been so kind and caring to both of us, that his transition from home to there has been so much better than it might have been. The home is kept so clean with no lingering smells that I have noticed in other homes. Today my husband said to me that he felt it was home from home which is a huge relief to me. The food is excellent! They have a very good Chef!

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your review which is extremely helpful to us all here. Also to other people who may be considering our home in the future.


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Review from D C (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is 97 years old, has been a resident at Woodside Hall Nursing Home since last June.
As a family, we could not be more happier with the way my father is looked after, it's first-class!
The carers are friendly and helpful and most importantly, tend to his needs in a professional and caring
way.
The moment you walk through the doors, the environment is comfortable and clean. Fresh flowers are always in the reception area, light and airy, in a very good, decorative condition throughout.
Thank you Woodside Hall.
As a family, we can relax!

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your review as we all really appreciate feedback on our services.


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Review from Nicola Y (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Woodside Hall Nursing Home for just over a year and I have found the home and staff to be very welcoming and approachable. The building is very clean and tidy and the food that I have seen has been of a high standard. They offer some lovely activities and events for
both residents and relatives to attend on a weekly basis. Both medical and administrative help have been of the highest order, often going above and beyond. All the staff all the way up to the manager have been very approachable and friendly, always offering help by phone or email (and in person), especially as I have had to manage a lot at a distance. I am very happy with the care he is receiving.
My mother was also at Woodside for nearly three years before this and all the same comments applied to her time there too. She was cared for very well and I was very happy!

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

We really do appreciate your feedback on our home as most of our new residents and families look at reviews, which helps them make a decision and also improves the services we can offer.


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Review from P P (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome and a smile always greets me when visiting my mum at Woodside Hall Nursing Home.
Mum is very well looked after, and she is happy at the home.
It is always very clean and tidy, which makes Mum happy.
She says that the food is very good and that she enjoys the meals.
The staff are
very friendly and caring. Whatever Mum's needs or wishes are they are met well at Woodside.
From having her hair or nails cut to needing to go to the hospital for a routine appointment.
Everything is dealt with seamlessly.
It really is a home-from-home. I know that Mum is being very well looked after there.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your kind review of our home, staff & services. We really do appreciate your feedback on the care and services we offer.


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Review from Elizabeth S (Sister-in-law of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Easy to speak to members of staff, always have a monthly update regarding care, medication and well-being of residents. Looking at information l receive very good activity and entertainment program. Hair/nail facility available on site.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your kind review on our home and staff.


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Review from S B (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Woodside Hall to be an excellent home, providing residents with 24/7 care, in a very clean environment. Also very considerate to family and friends.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your response and great review on our Nursing Home


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Review from A D (Niece of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was given less than 3 months to live and I had to quickly find a nursing home to take him. I visited first and chose Woodside Hall. I cannot fault the care he received he was always clean, tidy, and shaved, and although he was a resident for 4 weeks he was very happy there.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your kind review regarding our home and staff.


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Review from J L (Husband of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All though my wife was only in the home for 2 weeks to give me some respite, I can only give it the highest praise. Her room was cosy and warm. All the were very kind and considerate, the food was homemade and very good and I had lunch with her several times in the dining room. The building had a very
homely feel. If she had to go into care in the future it would be into Woodside Hall.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your response and we are extremely proud we could provide the care you required for respite care.


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Review from Jackie M (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Woodside Hall Nursing Home since the beginning of December 2022. She has moved rooms because she wanted a view, they were very helpful in making this happen and she is very happy where she is. All staff are very present and going into the home, every member of staff makes you feel
very welcome. I do her hair in the hairdressing salon which she really likes. I am very happy with the care she is receiving.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your review and so pleased our staff make you feel so welcome in our home.


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Review from Brian E (Husband of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ripple bed and bedsides provided as requested. Clothes were washed and neatly pressed. Fluid intake over the week was low, noticed three cups on the table, all with small amounts taken out of each. Needs watching. In all, satisfactory stay, friendly staff. All area's clean and tidy.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your review as feedback is always great for us and of course any new clients.


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Review from David T (Respite Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that doesn't smell! - This is the first test. I call it 'the smell test'.
The staff are friendly and caring.
The home seems to have a nice working atmosphere, with the staff having friendly banter with each other.
Overall, so far, I'm impressed.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your review and your comment on a home which does not smell - we have an excellent cleaning team here who are very aware that the 1st impression counts when you walk through the door as we all are. So, thank you for the smell test! We all work as a friendly team here as after all this is our resident's home.


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Review from S L (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Woodside Hall for about six months. She has settled in very well, all the staff are very good and help her a lot. She always speaks very highly about all of them and is very happy.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your kind review of our home, we always appreciate feedback on our services.


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Review from Hesychios j (Friend of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent on all fronts. Clean, safe environment for the residents. Friendly caring and capable. I'd be happy to stay as a resident but I'm not quite there yet. On each occasion that I visit my friend, he is well turned out. I as a visitor am treated with great friendliness. No complaints. Coffee is
offered and accepted every time. It's the little things.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your excellent feedback on our care and our home.


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Review from A T (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Hall has given our dad a safe, caring and calm home environment.
The staff are kind, professional and considerate, delivering individual care with dignity and warmth.
It is a pleasing home to visit, we are always made to feel welcome and regularly kept informed on the care needs of our
dad and any changes to his health.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your response we really appreciate you taking the time, pleased you are happy with your dad staying here with us.


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Review from Paul L (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring home which provided my father with excellent nursing and a home during the last difficult months of his life, encouraging him and making him feel valued. Good communication by staff to me. I cannot fault the team there and it certainly provided me with the reassurance I needed.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your amazing feedback on our home and staff.


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Review from Jackie L (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful Care Home. My mother first went for two weeks of respite in May 2022, she enjoyed it as much as she could as suffering from Alzheimer's disease, and mobility issues. The staff were all very kind and helpful, and nothing too much trouble. She loved sitting out in the beautiful garden,
and she returned home happy.
My mother declined very quickly in October and was in need of end-of-life care, my sister phoned Woodside and they took her in straight away. She was treated with dignity and very good care by all staff involved. I looked at her and she looked very comfortable, more so than in her last two weeks at home, which was a great comfort to the family.
The staff treated mother with great care and dignity. We were able to visit at any time. If I phoned for updates on her a member of staff was always available to let me know exactly how she was doing, if there was any problems they would phone me and let me know. My family had such peace of mind.
Excellent home would highly recommend.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your great feedback on our home, care and staff. it was our pleasure to care for your mother, and also get to know you all as a family.


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Review from E G (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very caring staff.
Respectful staff.
Always friendly and willing to help with anything.
Clean and safe venue.
Helpful and gave good advice.
I have recommended this care home to others for loved ones.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your recent review of our home and all our staff, this is greatly appreciated by us all. Kind regards.


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Review from J G (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but ultimate praise for all the staff at Woodside Hall who took wonderful care of my mum in her final weeks. They were not only exceptionally kind to her, but they also treated me with gentle, thoughtful respect at all times. All this made the most difficult and sad time much easier to
cope with. Thank you, most sincerely.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your feedback on our home, I will of course pass this on to all our staff.


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Review from Jill D (Niece of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is seriously disabled with no speech and advancing dementia. I can't visit often as I live a long way from her but I am totally happy that she is well looked after. She is generally happy and obviously feels very close to her nurse and carers.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your feedback, which is appreciated by us all here.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Woodside Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Woodside Hall Nursing Home is calculated as follows: ( (335 Excellents x 5) + (67 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 408 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodside Hall Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 02 Mar 2025

1 single en suite room on the grd floor with patio doors on to the gardens and beautiful views 1 x large single en suite room on the 1st floor with views over the woodlands


Awards / Recognitions (8)

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Meet the Team (2)

Sharon

Sharon Lloyd

Job Title: Director/Registered Manager

Joined: 1999

Sharon has been managing the home for the past 22 years, she is an enthusiastic Director/Registered Manager and during this time has gained a wealth of knowledge and qualifications-having had a true insight into meetings residents' needs and safety to ensure they have a good quality of life. She is able to support the needs of relatives and ensures all staff are supported in all areas.


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Debbie Hendrie

Job Title: Clinical Lead

Joined: 2018

Debbie is Clinical lead and has been with our team since 2018 - 3 years working with Directors and management of Woodside Hall nursing Home
Overall responsibility for medications orders and audits, and works closely with NHS MOCH Pharmacists. She also is responsible for the staff rota's and ensures is home is always staffed with the correct skill mix.
Lead role in tissue viability including wound care audits and all weekly and monthly audits.