Woodside Hall Nursing Home

Polegate Road, Hailsham BN27 3PQ
Submit a Review
9.8 98 Reviews
  • Woodside Hall Nursing Home, Hailsham
Woodside Hall Nursing Home is a fantastic and independently owned nursing home located between the two small towns of Hailsham and Polegate in East Sussex and only a short drive from coast of Eastbourne.

The care home is set in four acres of private gardens and woodland. The beautiful grounds which surround the nursing home make it a lovely, peaceful and tranquil place. The care home is attractively furnished, and rooms are designed to be as comfortable as possible.

With Woodside Hall Nursing Home not being part of a chain, they are able to add a personal touch to the care that they provide. Care plans are tailored to your loved one’s needs and requirements. They make sure that Woodside Hall Nursing Home is your loved one's home away from home.

The home has its own laundry service on site and all residents can enjoy a visit to the hairdressers, regular visits from the Chiropodist and nutritional home made meals using fresh locally sourced produce. Residents can also benefit from visits from the loving and friendly registered K9 Concern Dog called Tilly.

At Woodside Hall, the friendly atmosphere ensures that everyone continues their daily life with personal privacy and dignity. Friends, relatives and guests are always welcome.

Woodside Hall is served by local General Practitioner on a weekly ward round.

The home is managed by a Director & Registered Manager who has been running the home for the past 20 years. On top of having extremely high standards when it comes to care, the manager also strives to make time for residents. The team also consists of highly trained staff including Clinical Lead, Registered Nurses, Head of Care, Care Assistants, Domestic/Maintenance Team, Chefs and Admin & an Activity Team, who each provide 24-hour support in a professional and caring way.

If you have any questions or would like any further information, please feel free to call, email or book a tour today.

Show Woodside Hall Nursing Home on the Map

Care Provided by Woodside Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Premium Care Ltd
  • Person in charge
  • Sharon Lloyd (Registered Manager/Company Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodside Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,750

  • Extra charges will be Hairdressing, chiropodist, newspapers, residents weekly shop and any other extras required.
  • (these prices are only a guideline, please contact Woodside Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Unrestricted Visiting times


  • Parking

  • Car Parking on site
    on a bus route
    Main railway station near by


Woodside Hall Nursing Home Reviews (98)

Total of 98, showing 41-60
9.8

Woodside Hall Nursing Home has a Review Score of 9.8 (9.806) out of 10, based on 35 reviews in the last 2 years. Over all time Woodside Hall Nursing Home has 98 reviews.

Overall Experience

  • 67
  • 29
  • 2
  • 0
  • 0

Date Published

98
20
26
35
63

Review from S L (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my elderly mother. Found the place very satisfactory for her and love the garden and terrace. Excellent conservatory for the occupants to sit and enjoy the garden.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your great comments and feedback on our home; so glad you enjoyed our gardens.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G A (Resident) assisted by family/friend published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

12-day respite stay, first time in this sort of environment. The home was selected because it seemed friendly and welcoming, which it turned out to be. Good range of activities and helpful and supportive staff.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your feedback on our home and staff, so pleased you were happy with us all.
Kind regards
Sharon


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Friend of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed at the warmth, courtesy, care and professionalism throughout the time I have been visiting my friend at Woodside Hall Nursing Home. My friend is certainly happy with the care and understanding that he feels from the members of staff and the atmosphere in Woodside and among the residents,
staff and visitors. They deserve outstanding.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your amazing review on our home and our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Husband of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family were very happy with the care given to my wife during her last few weeks of life.
My wife unfortunately died from Pancreatic Cancer, but the care given to her and the help shown to us the family during these difficult times was so caring that I would recommend Woodside Hall Care
Home to anyone that was looking for a place for their loved ones.
A few years ago the same care was given to my mother who lived for a further 18 months following a stroke, we were all very happy with the care given at that time also.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your review and wonderful feedback on our home and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian T (Husband of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the time she has been a resident at Woodside Hall I have been comforted by the standard of care provided to my wife. They all have done their very best under trying circumstances.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your feedback, Ian, and for your wonderful comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ros B (Cousin of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, staff are helpful, nice natured and caring.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you, Ros, for your feedback, we do appreciate your wonderful comments on our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Daughter of Resident) published on 27 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Mum was very unwell, the home was very supportive and respectful, treating Mum with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Husband of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last year, my wife has continued to receive the very best care and attention from all the staff. This has been a difficult time for everyone with all the continuing restrictions quite rightly imposed and maintained for the health and safety of residents and staff. With an easing of visiting rules,
limited contact with relatives does make life a little more ''normal'' but we all have a long way to go yet. I commend all concerned in the running of the home for their concern and care for the residents and long may it continue.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your great feedback. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phyllis S (Partner of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Woodside Hall Nursing Home very comfortable, everyone very friendly and helpful. My partner seems very happy and always looks clean and tidy.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your review, and so pleased you are happy with our home and staff and the cleanliness of the home. We appreciate feedback on our home to always improve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Hall is a lovely, friendly nursing home with fantastic, friendly, professional staff. They were fantastic in settling my elderly father into the home during very difficult COVID19 times. My father likes it here and is extremely happy. The staff know the residents very well and there has always
been excellent communication with the family.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your excellent feedback on our home. We all appreciate you taking the time to rate our home. Also for future residents and families to see this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is being cared for by Woodside Nursing Home and I am very happy with the care he is receiving. The staff are fantastic and always happy to help answer my questions. Overall, Dad is comfortable and settled here.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your feedback on our home, kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon H (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find all staff and management excellent.

Reply from Sharon Lloyd, Registered Manager at Woodside Hall Nursing Home

I would like to thank you for taking the time, to review and give us such great feedback.
Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good, lovely atmosphere and all the staff are excellent. The home manager does a brilliant job keeping everything in order and up to date and is always very caring and helpful. Above all the main thing is that everyone is happy in their jobs and nothing is ever too much trouble.

Reply from Sharon Lloyd, Registered Manager at Woodside Hall Nursing Home

I would like to thank you for your great feedback, on our home.
Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Niece of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodside Hall is a very good home, lots of activities going on, especially when it is a special occasion like Christmas etc. they are excellent making sure it is a special day. The staff are very friendly and helpful, the food always looks good, all-round it is a very nice home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tanya R (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mummy has been cared for so well since day one. She is happy and loves the staff. I feel she is safe and supported, which is so important when I cannot care for her myself or be with her as I would like to be. As I have only been to one room so far, I cannot really comment on the building's facilities
or cleanliness but I assume it is at least of a very good standard.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Good afternoon, Thank you for your review and feedback on our home. As part of our continuing commitment to providing the best possible quality of care for our residents, all impressions and any comments are most welcome. Kind regards, S Lloyd.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole P (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Hall cared for my mum from March, until her death in September. The care she received was exemplary, always given with kindness and professionalism. I can’t thank all the staff there enough for the time they spent making sure my mum was comfortable and well cared for. She couldn’t have been
in a better place. Thanks to all.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Good afternoon Carole, Thank you so much for your response and kindness to all our staff.
Kind regards, Sharon Lloyd.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda D (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff at Woodside Hall enough. They cared for both my parents since December 2019 - my father until his death at the end of January and my mother until the beginning of May when she also died. Both deaths were unrelated to COVID-19. During their time at the home, they were extremely
well cared for both physically and mentally as were family member visitors especially at the end of life. The precautions taken when COVID-19 hit were exemplary and resulted in the home remaining completely free of virus as far as I am aware. I cannot recommend them highly enough.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

We would all like to thank you so much for your response.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's nice to know that Dad is in a home where he is happy, safe and comfortable. Having familiar staff that know and respond well to him is so important as is the clean, safe environment of the home. The difficult times of the pandemic have highlighted that the main concern for the home has been to
protect the residents and staff and to provide as much safety for them as possible. Lockdown of the home was quick, with staff covering shifts to avoid having agency staff in and a decision not to take in untested hospital patients. These measures gave us as a family reassurance in what has been such a difficult time. We have been able to stay in contact with Dad throughout and the home is now taking measures so that we can visit in a safe, socially distanced way. The one thing that stood out for us is the thought given by individual staff who have taken in activities that they know Dad likes doing, taking him for walks outside, playing games with him in his room and having time for a chat.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your kind comments. We really do appreciate all your feedback on our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian J (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys being at Woodside Hall. She is happy with her room and spends a lot of time in the lounge so that she can mix with other residents. Here she appreciates the activities that are on offer whether they are light physical exercise, intellectual stimulation or craft projects.
The food
is good, and care is taken to provide for any special dietary requirements. Nursing staff are good at keeping relatives informed in the case of any illness. Under normal circumstances, visitors are welcomed, and now special arrangements have been made to allow safe if limited visiting.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

On behalf of all our residents and staff here, we would like to thank you for taking the time to give our home a review. Kind regards Sharon


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Son of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and are welcoming and helpful. Woodside is clean and has a pleasant atmosphere with no unpleasant aromas. Excellent management keeps Woodside at the top of its field. I would recommend woodside to anybody looking to place an elderly member of your family who needs care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Woodside Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Woodside Hall Nursing Home is calculated as follows: ( (335 Excellents x 5) + (67 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 408 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodside Hall Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 02 Mar 2025

1 single en suite room on the grd floor with patio doors on to the gardens and beautiful views 1 x large single en suite room on the 1st floor with views over the woodlands


Awards / Recognitions (8)

Infection Prevention Control Champion Accreditation

Recipient: Woodside Hall Nursing Home

Date: Monday 24 Apr 2023 More details

Food & Hygiene Award Level 5

Recipient: Woodside Hall Nursing Home

Date: Monday 13 Feb 2023 More details

CQC Inspection 31.1.2023

Recipient: Woodside Hall Nursing Home

Date: Tuesday 31 Jan 2023 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sharon

Sharon Lloyd

Job Title: Director/Registered Manager

Joined: 1999

Sharon has been managing the home for the past 22 years, she is an enthusiastic Director/Registered Manager and during this time has gained a wealth of knowledge and qualifications-having had a true insight into meetings residents' needs and safety to ensure they have a good quality of life. She is able to support the needs of relatives and ensures all staff are supported in all areas.


No image found

Debbie Hendrie

Job Title: Clinical Lead

Joined: 2018

Debbie is Clinical lead and has been with our team since 2018 - 3 years working with Directors and management of Woodside Hall nursing Home
Overall responsibility for medications orders and audits, and works closely with NHS MOCH Pharmacists. She also is responsible for the staff rota's and ensures is home is always staffed with the correct skill mix.
Lead role in tissue viability including wound care audits and all weekly and monthly audits.