Woodside Hall Nursing Home

Polegate Road, Hailsham BN27 3PQ
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9.8 98 Reviews
  • Woodside Hall Nursing Home, Hailsham
Woodside Hall Nursing Home is a fantastic and independently owned nursing home located between the two small towns of Hailsham and Polegate in East Sussex and only a short drive from coast of Eastbourne.

The care home is set in four acres of private gardens and woodland. The beautiful grounds which surround the nursing home make it a lovely, peaceful and tranquil place. The care home is attractively furnished, and rooms are designed to be as comfortable as possible.

With Woodside Hall Nursing Home not being part of a chain, they are able to add a personal touch to the care that they provide. Care plans are tailored to your loved one’s needs and requirements. They make sure that Woodside Hall Nursing Home is your loved one's home away from home.

The home has its own laundry service on site and all residents can enjoy a visit to the hairdressers, regular visits from the Chiropodist and nutritional home made meals using fresh locally sourced produce. Residents can also benefit from visits from the loving and friendly registered K9 Concern Dog called Tilly.

At Woodside Hall, the friendly atmosphere ensures that everyone continues their daily life with personal privacy and dignity. Friends, relatives and guests are always welcome.

Woodside Hall is served by local General Practitioner on a weekly ward round.

The home is managed by a Director & Registered Manager who has been running the home for the past 20 years. On top of having extremely high standards when it comes to care, the manager also strives to make time for residents. The team also consists of highly trained staff including Clinical Lead, Registered Nurses, Head of Care, Care Assistants, Domestic/Maintenance Team, Chefs and Admin & an Activity Team, who each provide 24-hour support in a professional and caring way.

If you have any questions or would like any further information, please feel free to call, email or book a tour today.

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Care Provided by Woodside Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Premium Care Ltd
  • Person in charge
  • Sharon Lloyd (Registered Manager/Company Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodside Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,750

  • Extra charges will be Hairdressing, chiropodist, newspapers, residents weekly shop and any other extras required.
  • (these prices are only a guideline, please contact Woodside Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Unrestricted Visiting times


  • Parking

  • Car Parking on site
    on a bus route
    Main railway station near by


Woodside Hall Nursing Home Reviews (98)

Total of 98, showing 81-98
9.8

Woodside Hall Nursing Home has a Review Score of 9.8 (9.806) out of 10, based on 35 reviews in the last 2 years. Over all time Woodside Hall Nursing Home has 98 reviews.

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  • 29
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Review from Sam D (Friend of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home, great atmosphere. Staff are very friendly and approachable.

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Review from Carole F (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had lunch here today with mum which was very nice. Easter fair today which we looked forward to. The gifts were lovely as was the lady selling them. The clothing was OK albeit rather pricey. Unfortunately, the man selling them was very full on and pushy putting us off making any purchases. Now awaiting
afternoon tea which is always good.

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Review from Christine D (Sister of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you have a loved one who needs care, Woodside hall is first class care. Each and every member of staff were gracious, respectful, extremely caring and considerate to both my sister and myself from the moment of contact and to any family or friends who visited my sister thereafter. I could come and
go with no restrictions on time and nothing was too much trouble. My sister's end of life care was exceptional and I don't know what I could have done without them.

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Review from D C (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good standard of care provided in a considerate manner.

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Review from Rosemary M (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice room with TV and phone that you can use anytime. Food was good you had a choice each day. The staff made my stay so good because they said nothing is too much, they liked to make you happy.

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Review from Simon (Son of Resident) published on 1 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother and father started living here in August 2017. Sadly mum died, but the few weeks that she had here she really enjoyed. Your staff were very kind when she died and also helped my father of 91 to go to mum's funeral. It meant a lot to us as a family. Since then Dad has generally been looked
after very well. However, the staff have lost a very expensive hearing aid and his lower dentures. Also, he is checked only every 3 hours which we feel is not enough and have asked for him to be checked every hour.
We like the fact that staff write notes which enables us to know what treatment he has had for that particular day. We feel that this home is a cross between a hospital and a hotel. If I was ill at my age 61, I would be more than happy to be a resident in this lovely home.
A big thank you for all the staff who do a very difficult job very well. On behalf of a large and grateful family.

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Review from Maggie C (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum found the room very comfortable and met her needs. The staff were friendly and helpful. Mum reports that the atmosphere was lovely and she felt at home.
I rang her on the second day and asked if she was settling in and her reply was "settling in? I'm settled". I went on holiday with peace of mind.
Only
area for improvement I would say administration.

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Review from Carol W (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been here for 5 months coming straight from the hospital as she could not go home. I have nothing but praise and admiration for the staff and whole set up. Nothing is too much trouble. Mother and her room are always clean, tidy and whole building smells lovely and nursing has improved mother's
leg ulcers totally, which district nurses could not achieve over several years.

Reply from Sharon Lloyd, Company Director at Woodside Hall Nursing Home

Good afternoon Carol
Thank you for your review, which we really appreciate your response.


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Review from Ann B (Friend of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found it welcoming as the staff are very kind and helpful and it is a pleasure to visit our long-time friend.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Dear Ann
I would like to thank you for your review of our nursing home.
We really appreciate your views.


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Review from Janice R (Friend of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Woodside Hall ten years ago and I was not impressed with it. However, having visited my friend since January 2017, I am very impressed with the difference of the Hall since it's refurbishment. It is clean, modern, bright, has lovely views and the rooms have good privacy too.
The management and staff are friendly and courteous. It just gives me a feeling of confidence that my friend is being treated fairly and with dignity.

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Review from M N (Relative of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly, but the dispensing of medication has been an issue. The room is always kept to an excellent standard of cleanliness.


The management staff are always willing to help with any problems.


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Review from Stephen B (Brother of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Woodside Hall for 2 years, very happy with the care and facilities.

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Review from J J (Wife of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing and care staff have been considerate, helpful and efficient at all times. Chefs have done their best to cater for a limited diet with some excellent meals, any requests has been dealt with straight away.

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Review from Ron F (Friend of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nearly 3 years ago I helped a friend seek a care home for his wife. It entailed visiting a few homes and we both came to the conclusion this was by far the best. When another neighbour required care, she did not hesitate choosing Woodside. The word care is "Woodside" in all aspects and she is very contented.

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Review from Richard F (Resident) assisted by family/friend published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful friendly staff to make it as much of a home from home as possible.

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Review from Beryl H (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst in respite care I found the care I received from all the staff excellent.

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Review from Gerald K (Husband of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy in which way she is cared for the home is clean and smells fresh. Staff are friendly and helpful. I have no concerns.

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Review from Michael W (Husband of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been there once so far. I will judge them after three or four times.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Woodside Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Woodside Hall Nursing Home is calculated as follows: ( (335 Excellents x 5) + (67 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 408 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodside Hall Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 02 Mar 2025

1 single en suite room on the grd floor with patio doors on to the gardens and beautiful views 1 x large single en suite room on the 1st floor with views over the woodlands


Awards / Recognitions (8)

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Meet the Team (2)

Sharon

Sharon Lloyd

Job Title: Director/Registered Manager

Joined: 1999

Sharon has been managing the home for the past 22 years, she is an enthusiastic Director/Registered Manager and during this time has gained a wealth of knowledge and qualifications-having had a true insight into meetings residents' needs and safety to ensure they have a good quality of life. She is able to support the needs of relatives and ensures all staff are supported in all areas.


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Debbie Hendrie

Job Title: Clinical Lead

Joined: 2018

Debbie is Clinical lead and has been with our team since 2018 - 3 years working with Directors and management of Woodside Hall nursing Home
Overall responsibility for medications orders and audits, and works closely with NHS MOCH Pharmacists. She also is responsible for the staff rota's and ensures is home is always staffed with the correct skill mix.
Lead role in tissue viability including wound care audits and all weekly and monthly audits.