Bon Accord Care Home

79-81 New Church Road, Hove BN3 4BB
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8.8 41 Reviews
  • Bon Accord Care Home, Hove
Bon Accord Care Home is located in Hove, East Sussex, just a short distance away from the coast.

Residents here can pursue their hobbies in communal and quiet lounges throughout the home. Outdoors, the home also boasts a sensory garden which residents and families can enjoy when they please.

Bon Accord provides dementia care 24-hours a day - the care is personalised to each individual depending on their specific needs. The team encourages residents to also personalise their rooms to ensure they are kept as familiar as possible.

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Care Provided by Bon Accord Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Marion Conway (Home Manager)
  • Admission Criteria
    • 65+
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Bon Accord Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,573 – £1,770
    • Self-Funded Residential Dementia Care £1,573 – £1,770
    • Self-Funded Nursing Care £1,573 – £1,770
    • Self-Funded Nursing Dementia Care £1,573 – £1,770

  • Exclusive of FNC, hairdressing, podiatry, newspapers and personal items.
  • (these prices are only a guideline, please contact Bon Accord Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is flexible, they have protected mealtimes, 12:30 - 13:30 and 17:00 - 18:00. However this does not preclude visiting especially if visitors would like to be involved


  • Parking

  • On street parking is free between the hours of 11:00 AND 19:00


Bon Accord Care Home Reviews (41)

Total of 41, showing 1-20
8.8

Bon Accord Care Home has a Review Score of 8.8 (8.754) out of 10, based on 5 reviews in the last 2 years. Over all time Bon Accord Care Home has 41 reviews.

Overall Experience

  • 27
  • 14
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  • 0

Date Published

41
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36

Review from Daniel K (Son of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience the service and level of care given to and received by my mother is excellent. The staff are always attentive to my mothers needs, treating as an individual and letting her express herself. All staff, nursing and care, are very professional yet never lose sight of the individual in
their care. When I visit they make what could be a distressing and stressful situation an enjoyable one with an endless supply of tea, biscuits and sometimes Elvis.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you so much for your lovely review. We greatly appreciate your kind words, and we are so pleased you enjoy your visits and the quality time you spend with your mother. I will share your comments with the team.


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Review from Derek W (Husband of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and managers do an excellent service, have no complaints, the home has a very high standard of cleaning staff who keep it to a high standard, the kitchen staff also do a very good range of food, no complaints about level of attention.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you so much for your kind words. It really means a lot to the team to know their hard work is recognised.


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Review from Joan W (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming on arrival. Home smells and looks very clean. Staff are very friendly, kind and helpful.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your kind words, it is always nice to meet with new families and welcome them to the home. We look forward to introducing the family to our daily activities team and enjoying the fortnightly entertainment coming into the home.


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Review from Howard K (Husband of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the level of care at Bon Accord Care Home, both social and nursing to be exemplary in all aspects.
In addition, the support given by the admin team is very good, making what would be a stressful time less so.
All comments or requests that I have channelled through the care and nursing
staff have been dealt within a kindly and considerate manner.
The care my wife has been given at Bon Accord by all staff has made a very difficult situation bearable.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your kind comments about our team. We appreciate you taking the time to leave feedback for Bon Accord. We are really pleased that you feel our team is listening to you and delivering the level of care your wife deserves.


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Review from Joan W (Niece of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was made very welcome when she arrived. She has now been in Bon Accord Care Home for almost a year. She is happy and comfortable. She always looks clean and well-dressed and she loves all the carers. She is treated with respect and kindness. She has a bright room which looks out onto the garden.
We are so grateful to all the staff here.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your kind words and for taking the time to leave feedback for Bon Accord. We are pleased your aunt has settled so well and if there is anything else you feel we can do to improve her experience or yours, please do not hesitate to let us know.


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Review from S S (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bon Accord Care Home is a lovely home, the staff are very friendly and professional and treat the residents with the utmost care and respect. The care and needs of the residents is always their top priority and I trust them fully to look after my mum, who is comfortable and settled here.

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Review from Steve M (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved into Bon Accord Hove in October 2018 after Dad had a fall. They had a beautiful room which was perfect for them both as Dad recovered from his fall and it was decided that they would stay, as Mum got more frail. During covid, the reassurance that we had as they were cared for throughout
by a dedicated and caring team was amazing! We were very impressed with the sensible and caring way that the rules were applied by the team during the lockdowns, enabling us to 'visit' in one way or another throughout those challenging months. Mum passed away last year and the care and compassion with which she and Dad were treated was exemplary - we were able to spend Mum's last days with her and Dad. Dad has stayed there since, in the same room and is happy and content. The team there keep us well informed of anything of concern regarding Dad's health etc. Dad is now enjoying the various activities that are laid on. Overall, we are very happy with the care that Bon Accord provides.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your positive comments. It really has been an emotional rollercoaster over the last few years and we are so pleased that we were able to manage the Covid restrictions for you so successfully. It has been a pleasure to care for both Mum and Dad and we are so happy that Dad is well and settled.


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Review from Carol S (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad entered Bon Accord Care Home in September 2022, eleven days before his 100th birthday. They pulled out all the stops and baked a wonderful cake for him along with putting up banners and balloons. We were allowed to spend time with him and celebrated with a glass of prosecco. Since then we have
been very pleased with his care especially as he has needed medical care just recently. The carers are lovely and although their shifts are quite often on different floors, so that we don't always see the same people, they are very caring and helpful. Sometimes his socks go missing but in the bigger scheme of things that is a minor problem. The answer is to add the owner's name to everything! The welcome at the door is second to none along with the nursing care which is excellent.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your lovely comments. It has been both a privilege and a pleasure to care for your dad and support your time together. Our care team are allocated to the same floors each shift for continuity, they work three or four days a week so not always available at the time of visits. We are more than happy to assist with name tags if this is requested. Socks are notoriously tricky to track!


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Review from Patricia W (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that we found Bon Accord Care Home. My mum moved into the home in March 2022 after a turbulent 12 months that saw a sharp decline in her physical and mental health caused by Huntington's Disease. She settled in extremely quickly and is so very happy here. The staff are kind, welcoming,
diligent and feel like a second family to Mum. They look after all aspects of a person's health - physical, emotional and social. I spend a lot of time with Mum in the home and can see that the nursing and care staff are attentive, meals are prepared with care, the facilities are kept clean and tidy and lots of thought is put into daily activities. The management/admin team are exceptional and has been of immense support to me. When you have been caring for a loved one yourself for a long period of time, it can be very hard to entrust their care to others, but I am in no doubt that Mum is in safe hands here.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your very kind comments. It is both a pleasure and a privilege to care for your mum and to assist you with your daily visits and outings. I think the smile on your mum's face on those occasions says everything.


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Review from Michael B (Son of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into Bon Accord Care Home as she has dementia, both myself and my father are very happy with all of the services and all of my mum's care needs are fully taken care of. Happy Christmas and New Year to everyone staff wise at the home.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you so much for your positive review it is really appreciated. We are happy your mother has settled so well with us.


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Review from Richard K (Partner of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A really nice and friendly care home. The staff are wonderful, from nursing, administration and laundry girls!
My only complaint, is my partner's room on the ground floor, could be cleaner! I've seen a cleaner on several occasions, he visits the room, but does very little in the way of cleaner, plus
the toilet needs to be cleaned more often!

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you for your kind comments and we appreciate you bringing the cleaning issue to our attention. Please be assured that this has now been addressed.


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Review from Maxwell N (Grandson of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was admitted after covid and was very unwell. She is nearly 94 years old. Our family honestly thought that her days were numbered. The team, with the excellent care she received, have brought her back from the brink and she is now able to go home. Best care ever. ten out of ten.

Reply from Marion Conway, Registered Manager at Bon Accord Care Home

Thank you so much for this wonderful review. We were privileged to be part of this journey.


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Review from S F (Sister of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bon Accord has always looked after my brother with kindness, dignity and compassion. He has been here for seven and a half years and his every need has been met. When he became very ill, his greatest concern was that he should end his days in Bon Accord. The place he has had as his home for the last
seven-plus years.

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Review from Marina R (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been extremely well looked after. The staff have kept us informed of any problems. They are all welcoming and friendly. Mum's room is comfy and cosy, with plenty of space and she has her own things around her. Mum appears to be happy and settled, as much as her condition currently allows. I
would have no reservations in recommending Bon Accord.

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Review from J F (Brother-in-law of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law has been in the Bon Accord Care Home for over seven years. During this time, his care and treatment have been of the highest standard. Without exemption, staff have liaised with relatives, to ensure that any requests and concerns he might have are addressed. Rooms and all facilities
are maintained to a high standard. Visitors are made welcome and I have no concerns regarding his care.

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Review from Linda S (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Bon Accord staff to my mother has been exemplary. I struggled to let anyone take over my mother's care but in reality, their care is so much better than I could ever have given. I'm sure there are many other people in my position.
Please be assured that the staff are professionals
who genuinely care. They managed my mother's emergency admission to hospital in January, keeping me advised throughout. They got her walking again when she came back which took a lot of persuasion.
It's difficult to rate activities - hopefully, there will be more of these when Covid finally gets under control.

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Review from G R (Daughter of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mum has received has been outstanding. The staff always go above and beyond.

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Review from Maria Z (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Want to thank Bon Accord for looking after my father, since September 2021. Staff have been amazing and so supportive with us as a family, at the hardest time in our lives. Care of my dad's condition Alzheimer's & Dementia has been really good. The staff supporting us on a CHC Teams Meeting as well,
as the process is so confusing.

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Review from Siobhan C (Granddaughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been with this care home since September. The whole team are amazing, very grateful for the person who helped us book visits. Keep doing what you all do, we appreciate it so so much, thank you. He is happy and safe.

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Review from S H (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very kind and helpful.

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Current Review Score: 8.8 (8.754)

Overview of Review Score

The Review Score of 8.8 (8.754) out of 10 for Bon Accord Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Bon Accord Care Home is calculated as follows: ( (45 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Bon Accord Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bon Accord Care Home

What types of Care is Bon Accord Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bon Accord Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bon Accord Care Home have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bon Accord Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bon Accord Care Home to the centre of Hove?

0.5 mile(s) as the crow flies, distance by road may be significantly further.