Review from R M (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

My parents were residents in Bon Accord since Nov 2018. They had very good care but my father especially felt understimulated mentally. My mother entered end of life care in Feb 2021 and died in March 2021. The staff were unfailingly kind and helpful to her and the family. Dad now feels Bon Accord is

his home though would be glad of more people to talk to.

Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you for your comments about your recent experience at Bon Accord Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

Our Magic Moments activities programme includes lots of stimulating and different activities reflective of personal interests, likes and dislikes. It includes one-to-one, group and community based activities. Understandably, not every resident wants to participate in activities and our team will encourage participation, but respect resident’s wishes if they do not want to join in.

Due to restrictions placed upon us by local government, we had to restrict visits to our home for the safety and wellbeing of our residents. We know how difficult this was for families and residents and are now delighted to be able to welcome family members back into our home for regular, safe face-to-face visits. If you would like to discuss this in more detail, please reach out to us at the home.

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Review from R P (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been at Bon Accord care home for nearly two years and we are very happy with the care she has received. The staff are friendly and accommodating. Requirements have been made to suit mums needs regularly. She is happy and comfortable here.

Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Christopher D (Nephew of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

My Aunt had a stroke and she was hospitalised for some months. Social services placed my Aunt in a respite care home on her release from hospital as at that time we were on holiday. My Aunt stayed at the first care home until I arranged for the sale of her house and my application to become her official

carer under the Court of Protection. She never married and has no other close relatives who care, only myself and my wife. We became dissatisfied with the care home (1) and we made arrangements to vet other local care homes, we were impressed with Bon Accord and decided that transfer to my Aunt as soon as practical. Care home (1) attempted to thwart our movement of my Aunt, but we had made the decision and we followed it through, we really did make the right choice and I am pleased that my Aunt is being cared for as she is now suffering with vascular dementia as a result of the stroke. We consider the move was essential for my Aunt's further well being.

Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you, Christopher, for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from C T (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

I recently got to visit my mum after the government allowed thirty-minute visits during the COVID lockdown lift. Mum looked well and smiley. I think she is now used to us wearing masks. A bit puzzled as to why I wasn't allowed to hug her but so happy when she knew my voice. Well done Bon Accord for

the strict washing of hands and masking up before visits.

Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from K M (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

I cannot express how grateful we are, as a family, toward all of the care staff and other staff who work at Bon Accord, for their dedication, kindness and level of care shown towards our Father all the time he has lived here. They get to know each resident intimately to ensure every aspect of their

needs are met. At the time of Father's death, we were shown such compassion, love and mu father was treated with the utmost respect and dignity.

Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Bon Accord Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Father with dignity and the compassion he deserved during his time at our home. We hope that his time at Bon Accord did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

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Review from Janet Z (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience

Mum settled very well into this care home with care and compassion. She is not rushed to move from one place to another which is re-assuring as Mum can be anxious. She is spoken to kindly and treated with respect. The meals are varied and nothing is too much trouble if residents would like something

else. This is the best place Mum has resided in and I greatly recommend it. Thank you.

Reply from Jasmine Bracken, Marketing Administrator at Bon Accord Care Home

Thank you, Janet, for your positive feedback towards Bon Accord Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Tony B (Friend of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

My friend, who has early onset of Alzheimer's, was moved to Bon Accord from another home because he was resisting help with personal care and was, sometimes, aggressive. Bon Accord were very helpful in the transition, had a higher level of staffing and were able to manage his personal care much better.

It is also more spacious and has a lovely garden. The staff are friendly, bright and cooperative. A good service provided, for which I am grateful.

Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Tony, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Laura R (Granddaughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

My grandad came in about 10 weeks ago for short term respite care. The staff have been so attentive and lovely, we as a family decided that the level of care and attention he could receive here for his dementia was much better than we could provide at home.
The staff here are brilliant, always so

kind, caring, funny, loving and helpful. We are able and welcome to visit whenever we want and get to spend quality time with my grandad which is the most valuable thing in the world. And I am able to leave happy knowing that he is safe and well looked after.

Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Laura, for your comments about your recent experience at Bon Accord Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Margaret B (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful staff. They seem to be kind, cheerful and enjoying the job which must be very stressful for them.
The care home is clean and tidy and my husband's room has all he requires, even though he complains a lot about things, especially about the TV never working, but that is only

because he can't operate it and blames the TV not himself.

Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Bon Accord Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Martin W (Son of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience

The carers here really are loving to the residents. All are treated with respect and sensitivity. The only problem is that there are not enough of them, so the residents can be left to their own devices. The entertainments manager left post recently and I hope a new one is appointed soon as this helps

enormously. The home has been through a couple of management changes in recent years and is now settling to a more orderly structure, which is great!

Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Martin, for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Richard U (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Caring staff. Lovely home and garden. Friendly atmosphere.

Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Richard, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.

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Review from Linda M (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

From the moment I first visited Bon Accord, I was impressed with staff attitude, cleanliness of home and ambience. My mother has dementia and had been at her previous care home for nearly three years. Sadly, due to her health, they were no longer able to care for her. I was, understandably, very anxious

about her move as routine is key for her. When making sure Bon Accord had all the necessary equipment in place to meet her needs, they couldn't have done more to help and reassure me. I visit regularly and not once have I found my mother unhappy or confused about her new surroundings. Which I feel is due to the staff making her feel welcome and part of the family. She is always dressed nicely and her personal hygiene cared for. Knowing that my mother is being cared for at Bon Accord gives me great peace of mind.

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Review from Pat R (Friend of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience

My friend has been in Bon Accord Care Home for 3 years. The carers and senior staff are very helpful and caring. Food is brilliant with plenty of choice and prepared well. Kitchen is clean and staff are helpful.

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Review from Mandy T (Daughter of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience

Friendly care home. Very homely feel. Staff always have time to answer questions, and chat. Seem to always want to meet my dads needs as best they can. Everyone seems to work hard. Very caring establishment. Dementia friendly.

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Review from David L (Son of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience

The home is a pleasant environment in which the 36 residents appear well looked after. My mother has been there for six years and the family can only praise the way she has been looked after.

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Review from Maggie (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience

My father has been in care here for about 1 month. Staff and carers have been very helpful and kind to my dad.

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Review from Claire H (Friend of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience

I have been visiting a friend who has dementia, for the last two months , once a week. The place has been redecorated in a pleasing and cheerful way. It is very comfortable in all respects. My friend (who is an artist) has some of her pictures hung in her room. She always looks well groomed and clean

has hair set regularly . The staff are very friendly and I watched them tending difficult patients with great patience and kindness. The food looks really good and varied. One lady told me that the entertainment is very good and that she is very happy there and has been for years. There is a nice garden to sit in weather permitting. I would recommend the place highly to any one seeking such a place.

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Review from Maureen W (Wife of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

Very clean home, nice smelling. My husband is kept clean and tidy, shaved and hair cut (which is paid for in his personal money which I keep topped up).
Staff are friendly with residents and visitors.
My husband is in "one to one" care which relieves my mind knowing he is well looked after. He is

kept occupied - when he wants it - and is taken for a walk occasionally to the local shops etc.

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Review from Andrew G (Son of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience

My father was suffering from advanced dementia and spent the last 8 months of his life at Bon Accord. The nursing staff and carers were so wonderful, gentle and kind to him it was quite moving to watch. Dementia is incredibly difficult to deal with for everyone involved, but the wonderful people at

Bon Accord showed Dad nothing but love and kindness. I'll miss going there now we've lost Dad.

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Review from Jane M (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience

Bon Accord was the 17th care home that I visited before I was satisfied that I had found the appropriate care facility for my mother. I was given time and excellent responses to my questions and enjoyed meeting staff and residents alike as I spent time checking out the ambience and facilities. There

have been some communication challenges which have been quickly addressed and overall I am happy that my mother is happy, well and enjoying her life there - despite her dementia. I recommend this care home highly.

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Bon Accord Care Home

Care Provided by Bon Accord Care Home

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Funding & Fees Guide for Bon Accord Care Home

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