Lindridge

Laburnum Avenue, Hove BN3 7JW
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9.7 143 Reviews
  • Lindridge, Hove
Lindridge care home in Hove offers people with care needs a welcoming home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Lindridge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Bridgland (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Available for Relatives and visiting GPs, Specialist Teams


Lindridge Reviews (143)

Total of 143, showing 21-40
9.7

Lindridge has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time Lindridge has 143 reviews.

Overall Experience

  • 107
  • 27
  • 5
  • 1
  • 3

Date Published

143
4
8
17
126

Review from C C (Respite Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with dignity at all times. The staff were considerate and friendly again at all times which I had to leave was so sorry to have left. We'll recommend the care home to convalesce.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review following your stay on our inpatient rehab unit. We are pleased you enjoyed your time at Lindridge and thank you so much for saying that you are happy to recommend the home.


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Review from Ann R (Resident) assisted by family/friend published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff were very kind and helpful but a couple of the helpers from an agency were rough in the washing and impatient with me, especially compared to the permanent staff who were mostly lovely. The quality of the food was good but often cold when it was served to me. I did lose a top while I was
there - dusty pink, long-sleeved in case it turns up.

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Review from S G (Friend of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my friend had a very distressing experience in acute care and then came to your rehabilitation place. From my experience the provision of OT and physio was exceptional. Making sure the home environment was a safe place to return to with the right care package in place. Also great
care in the unit.
Many thanks for all you have done.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review following your friend's recent stay on our in-patient rehab unit, your comments will be passed to the rest of the team. We are pleased that we were able to help facilitate a safe return home.


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Review from M B (Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when I was first taken to Lindridge I was treated with great care and kindness. The staff were great and I made many friends during my time there. The physiotherapist worked a miracle with me for which I will be forever grateful. We had many laughs in what could have been a miserable situation.
An experience I will never forget thank you all.

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Review from G B (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise Lindridge Care Home enough for the care and support of my mother and the family during her eighteen-month stay there. Nothing is ever too much trouble and she was made to feel loved and a valuable part of the Lindridge family. Well done and keep up the good work up!

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit such a lovely review following your Mother's time at Lindridge, your comments will be passed on to the team. thank you once again.


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Review from K L (Resident) assisted by family/friend published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good experience this home was very comfortable and the staff were very kind, caring and efficient.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review after your stay in our patient rehab unit. We are pleased that your stay was comfortable and that you found our staff to be kind, caring and efficient which resulted in a very good experience for you. Your comments will be shared with the team. We hope you continue your recovery at home.


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Review from J C (Resident) assisted by family/friend published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with the level of care, the whole experience was not pleasant. Admitted twice to hospital during my stay. I am now full-time in a nursing home. A few complaints were made and we were told by the manager we would receive an apology from the agency staff concerned but we are still waiting.
Very, very upset.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review following your husband's stay on our in-patient rehab unit, we are sorry that the stay was not as you wished for him. We are still investigating your concerns liaising with the agency concerned and will formally respond to you as soon as we are able. If you would like to make the concerns you raised more formal, then please do contact the home. We do hope that your husband has settled into his new home and is happy there.


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Review from B T (Wife of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring and considerate at all times.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review following your husband's recent stay in our in-patient rehab unit and for saying that our staff were caring and considerate. We hope your husband continues to recover now he is back at home.


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Review from Ian B (Brother of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff enough for all their help and care for my brother who was there for several months, he told me they were so wonderful towards him. when he passed away there was someone with him and that means a lot to the whole family.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to leave such a lovely review following your loss. It means so much to the team to see these reviews.


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Review from Nicola H (Respite Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was in this care home following my operation so I was in the rehab part. I found the experience very upsetting and stressful. There was so many different staff, many of which were agency staff. Most of the time they were not checking on the patients but sitting in the lounge on their phones, unless
a buzzer went off to which they did not respond in any good time, just very slowly and without compassion.
I have a dietary requirement. More than once, and at first, when entering the building and going through the requirements, explained my allergy. This was completely ignored and I kept being given food that I was unable to eat due to allergy, this was not taken seriously.
The staff did not take the patients' needs into consideration at all and just treated the patients as objects and not important. The rehabilitation side is very poor. I was in there for three and a half months and did not have hardly any rehab or help to improve my situation. I was not happy at all with the care and treatment.

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Review from Jackie F (Sister of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sibling was accommodated and cared for at Lindridge Care Home from approximately November 2021 - March 2022. My sibling sadly had terminal cancer and had to move from their flat in Brighton as couldn't manage the 120 stairs to their floor and found themselves in a situation where they felt they needed
to live somewhere with professional care as health deteriorated quickly. The flat enabled my sibling to keep some of their most precious collections and some furniture.
Staff were friendly and caring and helpful.
We cannot rate them highly enough and greatly appreciate the care and support my sibling was given.
The only negative is that my sibling's dietary requirements (vegetarian) was not catered for/overlooked. Despite managers being drawn attention to it, for some reason my sibling was consistently missed, not being offered healthy, fresh, vegetarian options until the last month of their stay.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review following your relatives' time at Lindridge. I am sorry that the vegetarian meals were not as you expected them to be and we will highlight this to the catering manager so that the matter can be looked into.


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Review from S L (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoyed my time at Lindridge Care Home. Everyone I met was happy and friendly and made you feel at home. The food was lovely I couldn't get enough of it, the food was absolutely delicious. I loved the TV on the wall. I really enjoyed watching my favourite programme. It was all so nice that
I didn't want to go home. The staff made it all so nice.

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Review from M T (Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People are helpful, food outstanding, physio outstanding. Room is fine and comfortable.

Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to submit a review for Lindridge. We are pleased to hear that your stay in our rehab unit was comfortable and assisted you in your recovery following your hospital discharge. Many thanks.


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Review from E M (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived on the 3rd of May and had great care while there, GP twice a week, and seeing a physiotherapist twice weekly. The permanent staff were kind and helpful, the food was good and it was peaceful most of the time. I started to walk with a Zimmer every day and it helped that I was supervised. Before
I left I was able to walk ten lengths of the corridor. I felt much more prepared for going home than if I had gone home straight from hospital. My only thought was that the staff changed very frequently - they only did about two days a week when it changed again.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for submitting a review following your stay in our in-patient rehab unit, and thank you for your lovely comments which will be fed back to the staff. We are pleased that you enjoyed your stay and that you found it beneficial prior to returning home. Our care staff work across all units within the home so that they get to know all the patients and residents and helps us maintain a team feel as opposed to individual units.


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Review from Linda B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% home. The staff are very caring and helpful. There was always someone to talk to. The rooms are light and airy the food is good. It's also really clean and regular checks are made. Overall a really lovely home.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much Linda for taking the time to submit such a lovely review for us following your relative's stay at Lindridge. It means so much to the staff when they read the reviews.


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Review from C D (Respite Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a happy time at the Lindridge I couldn't have asked for better treatment. The carers were outstanding I loved them and all the cleaners were brilliant as well.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review for us and your lovely comments, I will certainly pass them on to everyone. I hope you are enjoying being back at home now.


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Review from J A (Respite Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all very pleasant and experienced. Food was doubtful. Some meals were excellent, others not good.
Care of room - toilet pad given to me by the hospital in January still left in the room in March after eight weeks.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to respond following your recent stay on our in-patient rehab unit. I note all your comments raised. We try to provide wholesome and hearty food for all, catering for all, and I will pass on your comments to our Catering Manager. In regard to the item left in your room, I am unsure exactly what you refer to but assure you our rooms are cleaned to a high standard. Any item of hospital equipment that is issued by the hospital remains with the patient until discharge when it is returned. We hope you continue your recovery at home.


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Review from Jeff W (Son of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother said that she feels well cared for and was treated with respect. All the staff were lovely and kind, nothing was too much trouble for them. I as her son would like also to thank you all.

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Review from Zeina C (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital and moved to Lindridge to the Glynde ward as a discharge to access. She spent roughly three months here and was treated very well. The staff seemed very friendly and attentive, and the main nurse in charge was superb.
Whenever I visited by myself or with my
father, we were made to feel very welcome.

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Review from Jane C (Niece of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know where to start. You looked after my aunt for the last three years until she reached her 100th year and I cannot thank the staff enough for the care and support that you gave her. It broke her heart to leave her own home after being so fiercely independent but the Lindridge was an excellent
substitute and she loved you all. My brother and I were always made to feel welcome and nothing seemed too much trouble. I would also like to thank the Manger and the member of staff who helped me when I came to pick up my aunt's belongings. I was very emotional and you gave me such care and compassion. You are all true Angels.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Lindridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Lindridge is calculated as follows: ( (165 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 195 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lindridge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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