Lindridge

Laburnum Avenue, Hove BN3 7JW
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9.7 143 Reviews
  • Lindridge, Hove
Lindridge care home in Hove offers people with care needs a welcoming home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Lindridge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Bridgland (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Available for Relatives and visiting GPs, Specialist Teams


Lindridge Reviews (143)

Total of 143, showing 81-100
9.7

Lindridge has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time Lindridge has 143 reviews.

Overall Experience

  • 107
  • 27
  • 5
  • 1
  • 3

Date Published

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Review from Sam M (Son of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a truly exceptional experience with Lindridge House. Every member of staff were incredible with our mum and we were very lucky that she spent her last days in such a kind and caring environment. Thanks so to the exceptional Team. Our only regret is that we did not find you sooner.

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Review from Jacqueline B (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had amazing care whilst in Lindridge Care Home, both when she was in rehab and then later having palliative care. The staff were so caring and it made her feel happy and comfortable and for my family and I, we really appreciated how kind the staff were to her until she passed away at the end
of November. A big thank you to everyone at Lindridge.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you very much for taking the time to submit a review and for your lovely comments.


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Review from Rebecca S (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Lindridge care home. My mum was only there a matter of weeks as her health declined so quickly, but she received amazing care in that short time. The dementia unit is small but perfect and the staff are respectful, caring and go out of their way to make sure residents
and their families feel cared for. We moved Mum from a home in Worthing which showed none of these qualities, so we are just so relieved that we found Lindridge for Mum’s last few weeks.

Reply from Anne Morris, Business Manager at Lindridge

Thank you so much for your kind words, we are so happy that we could make a difference during your mum's short stay at Lindridge. It was a privilege to look after her and to support you and your family during her time with us.


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Review from J C (Respite Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at Lindridge for three weeks as a respite patient with mobility problems because of Parkinson’s.
On arrival, I was met with a friendly welcome and was made to feel at home. This continued throughout my stay and I was always greeted by name. When possible, I was walked along corridors to exercise,
and my medication was efficiently managed. When I arrived, I was underweight and off my food, but thanks to your imaginative and very skilful chef, my weight increased, and I looked forward to all meals.
It was, above all, a good atmosphere and I am grateful to all.

Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to write a review regarding your stay with us at Lindridge. It is always lovely to hear when one of our short stay patients goes home feeling that they have had a good experience and have been well looked after by our team. We are very lucky to have an amazing Catering Manager and Catering Team who produce first-class meals - I will definitely pass on your comments to them.


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Review from K C (Nephew of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident concerned always spoke of the kindness of the staff and as relatives, we frequently saw why. The activities provided gave a fresh stimulus to the resident who relished the challenges offered. They were able to enjoy gardening again and the trips out were enjoyable. The staff were excellent,
always respectful and friendly and could not have been more caring during the residents final days. Their treatment of relatives at this difficult time was exemplary.

Reply from Anne Morris, Business Manager at Lindridge

Thank you so much for your kind words, I know all the staff miss your Aunt along with her enthusiasm for joining in with all the activities - she was a joy to look after and it was an absolute privilege to do so.


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Review from J A (Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with my treatment. The room and all the staff were very nice and clean.

Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to complete a review of Lindridge, we are pleased that you enjoyed your stay with us and that you were well looked after by the team.


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Review from Ann D (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful care home. Staff were kind, caring, considerate and professional. Very clean. Thoroughly recommend. Thank you for looking after my mother so well.

Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to review our home and your kind words. We are glad to hear your Mother was well cared for during her stay at Lindridge and wish her well for the future.


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Review from Shirley B (Wife of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very nice and friendly and did all they could. He could not see the TV as it was too high on the wall and he cannot look up as he has a bad back. He was not happy but that was not staff. They did all they could.

Reply from Anne Morris, Business Manager at Lindridge

I'm sorry your husband was unable to benefit from the TV in his room during his short stay with us. The TV's are fixed to the wall for safety reasons, however, we do have some portable TV's that we could have provided for your husband if you had informed one of our team of the issue. We offer activities to our Hospital Step-down patients but realise that they don't always fit in with their OT appointment times. Thank you for your comments regarding the good care your husband received.


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Review from Janet J (Daughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Lindridge for palliative care. Mum, in early January, had a fall and broke her hip, she recovered after her operation but she developed pneumonia. Mum was a very frail lady, in the hospital they found she had breast cancer, the hospital gave her three months to live because of her frailty
and they didn’t think she could not go through the treatment for breast cancer. Mum was also blind due to glaucoma.
Most of the care team at Lindridge are exceptional. It took Mum a while to settle in because of her sight problems. Mum did bond with some of the team and my dad and I visited daily. We also bonded with a lot of the staff. Mum was kept impeccably clean, her room was also very clean. Mum sadly passed away after five months and one day at the Lindridge. We believe it was because she received such good care, that she lived those extra few months. When Mum died the whole team were extremely respectful and caring. I could not fault this care home, Lindridge Care Home is a care home that does care.

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Review from Shirley V (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with all the aspects of this care home. Nothing to fault at all.

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Review from Debbie H (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident from 5 Jan 2019 to 9 June 2019. The care she received from all the staff was excellent. They would always have time for a chat with mum and the family when we visited. Mum was very happy here and we are extremely grateful for all the care mum received whilst at Lindridge.

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Review from H L (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home were outstanding. Got my mum well and happy. Was like one big family.

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Review from Stephen P (Son of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Lindridge as a rehab patient. She loved it here moving in permanently was an easy decision. Mum was loved by all, safe, comfortable and happy, a big relief to the family. All the staff could not have been kinder. Mum spent her last weeks in a happy caring environment. The love and support
extended to the family at the end was exceptionally kind. Everyone was kind and caring.

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Review from Julie C (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying to look after Mum at home for about 6 months, even with outside carers, it gradually became too much and sot safe for either of us. Mum needed 24/7 and that needs a whole team, not just one person. From day 1 at Lindridge the whole family is looked after, all made welcome and asked after
when visiting. Special thanks to a certain member of staff who realised I was finding it hard to let go of being Mum's carer - she was always ready with a hug. Instead of being just myself and Mum, Mum now has a steady stream of visitors because Lindridge is near all the rest of the family. Mum has also developed a good bond with carers. I visit as often as I can (from Scotland) and love staying for lunch - the food is amazing. I am so glad we found Lindridge and wish everyone in need could experience the same standard of care. As a family we really do appreciate everything being done for Mum.

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Review from Hilda C (Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated in the very best of ways from the moment I entered into Lindridge until the moment that I left for home. The care continued when I reached home, making sure that I could manage everything I had to do for myself until my carers arrived as I live alone and am 93 years old. I cannot praise
Lindridge highly enough, everything I needed was done for me. The bells were answered and staff all very helpful and friendly. New friends were made and there were many activities to join in if you wanted to. They physios were very helpful as were the staff. I enjoyed my stay.

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Review from Derek S (Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindridge was wonderful - from the carers, facilities, the nurses, the occupational therapist and the best physiotherapist I have ever come across, and his assistant. Also, the food was excellent.

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Review from Gill G (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 months in hospital with multiple infections and severe weight loss, my Dad was very poorly when he was admitted in July 2017. We chose Lindridge because it is an NHS Partnership Care Home and so has a senior NHS Nurse on each unit 24 hours each day. This level of care was crucial and we believe
that it is because of this that Dad's health stabilised and he was able to live the best quality of life possible for as long as possible. When his dementia progressed his needs were adapted to and adjustments to his care made. Dad was kept out of further repeat hospital admissions and even when he was receiving palliative care at the end of his life he was able to stay in his own room and his eventual death in February 2019 was supported and calm, thanks to the expertise and kindness of the lovely staff.

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Review from Jessie L (Friend of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour and friend recently had her 100th birthday and Lindridge put on an amazing spread and beautiful cake for her. It was a really special day and my friend was so happy. So much effort and care went into the food and presentation. Wonderful!

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Review from Howard B (Relative of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On our many visits to my cousin, who is resident here, we have been very impressed with the standard of care, especially one-to-one, and the brightness and attractiveness of this modern facility. The environment, which is an important aspect of care, contrasts considerably with some older homes. On
the recent occasion of my cousin's decade birthday, the catering staff put on a beautiful spread, to our specifications and at minimal cost, together with a lovely home-made, celebrational cake, and afforded us a bright room with great facilities for the afternoon. This was much appreciated by the resident, relatives and friends alike. I only have praise for this establishment and not a few of the guests voiced their preference to be resident here in their latter years.

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Review from Christina R (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mother was admitted for rehabilitation following surgery for a hip fracture. From the moment of admission, Mum and I were greeted by a friendly, kind, caring professional staff. The whole team demonstrate compassion and care. Nothing is too much trouble for them and I have seen Mum regain
her confidence and wellbeing. The home is extremely clean. The food well prepared and presented and I cannot praise the whole team enough.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Lindridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Lindridge is calculated as follows: ( (165 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 195 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lindridge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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