Hazelgrove Nursing Home

Heath Hill Avenue, Bevendean, Brighton BN2 4FH
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9.7 31 Reviews
  • Hazelgrove Nursing Home, Brighton
Hazelgrove Nursing Home is a thirty-seven capacity Brighton service ideal for old age related care needs and also specialising in mental health care packages.

Staff are skilled in helping residents cope with the effects of dementia, welcoming to visitors and up-to-date with innovative care sector developments and regulatory issues.

Temporary respite care is also available at this mostly en-suite accommodation, which is also resourced to carry out palliative care.

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Care Provided by Hazelgrove Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Simone Morgan (Manager)
  • Admission Criteria
    • Private & NHS Referrals
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Hazelgrove Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hazelgrove Nursing Home Reviews (31)

Total of 31, showing 1-20
9.7

Hazelgrove Nursing Home has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years. Over all time Hazelgrove Nursing Home has 31 reviews.

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Review from Vanessa P (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hazel Grove for a year and a half, after a long stay in hospital. Two other patients at the hospital also moved to Hazel Grove at the same time, and I have seen a very positive change in all of them. The whole team are incredibly accommodating and caring. I visited almost 30 care
homes before my mum moved here, this manager was the first manager who spoke about my mum with genuine care and consideration. She is also the only manager I came across who has a nursing background, which I believe makes a difference. My requests are always welcomed and the communication about my mum's care needs is very good. The layout of the care home is excellent, the decor updates have been really positive. I feel that my mum is safe here, this means the world to me. Thank you.

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Review from D H (Husband of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run and managed to provide an exceptionally high standard of care to the residents through the diligence and commitment of the well-trained and enthusiasm of the mature staff. Very many of these staff have been employed at the home for a number of years and they display the most tender care
and concern for those to whom they are entrusted. Staff are never defensive, always cheerful, positive and open to suggestions and learn through their experience the most sensible advice and encouragement to relatives.
From management to nursing care, proving hot, nourishing meals, domestic duties, and maintenance, a most satisfactory level of care is imported.

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Review from Kim S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hazelgrove since 2021. Her dementia has steadily progressed meaning that she is now non-verbal and needs to be hoisted whenever she's moved. This means that she requires constant care. She's unable to do anything for herself, but the staff and management at Hazelgrove
have been absolutely brilliant. She is so well cared for and always appears to be happy and smiling, unless, of course, she's sleeping, which she does do a lot!
Her room is bright and welcoming with her personal pictures and family photos on display. The room is always clean and tidy.
In the last twelve months, there has been a great deal of work carried out in the home with a much enlarged and improved communal/entertainment area which provides a great area for the residents to play games and join in activities that are organised daily.
All of the staff are caring and do their best to make Mum's life as comfortable as it can be, they have my heartfelt appreciation.

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Review from K B (Husband of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife seems content with her placement. The staff are very attentive and look after her very well.

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Review from C B (Wife of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in Hazelgrove Nursing Home and has been there for 3 weeks, it is a nice, friendly nursing home. I would recommend it to anyone.

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Review from Paula L (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently residing at Hazelgrove and my father was a resident as well until he passed in 2020. It was due to the excellent care that he received from everyone on the team there, that the family decided to place Mum here. The genuine care shown by the staff extends to the whole family as
well, which at times is most welcome. They really do interact constantly with residents and they all have a good knowledge of the individual needs of each resident. I believe from my observations that this is due to good training and constant interaction from the manager, who has experience and a great passion for her role.
I would not hesitate to recommend this home.

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Review from D S (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend enough the amazing care my father received at Hazelgrove. Every single member of staff, cleaners, carers, nurses and managers were endlessly caring and compassionate. They truly care about the residents and totally understand their needs and never judge. As my father became more
unwell, they would care for his changing needs without complaint. They also made sure I was coping and this was exceptional and something I will never forget.

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Review from T M (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum was a resident in this care home for about 16 months. The manager was so helpful and caring. As was all the staff. When we visited Mum we could see she was comfortable and nursing care was good even in her last hours. There has been refurbishment and a lovely dining room for residents to sit
together. I would recommend this home.

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Review from J D (Wife of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a very turbulent 18 months, my husband found a place at Hazelgrove. He had last-stage Alzheimer's/vascular dementia. The care he received was amazing. The staff were wonderfully led by a great nursing team. He is treated with the utmost respect even to the time when he was washed after death.
Maybe the accommodation is a bit shabby but it is the care that counts!

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Review from Jacky D (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove is a loving and comfortable residence for my 80-year-old mother who has mixed dementia. She has been at Hazelgrove for a number of years. The staff are friendly and helpful. I couldn't ask for a better Nursing Home for her in these really difficult times.

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Review from S H (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hazelgrove Nursing Home for over six years, and I have continued to be very satisfied with the standard of care she has received. There is strong leadership and good staff retention. If I phone, the nursing staff know who I am and always know how my mother is without having to
look up notes or information. I know if there are any issues, they will always phone me, and I find the staff helpful and very caring of their residents. I am very happy with the care she is receiving.

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Review from A M (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have decided to take my wife to the UK from a care home in Spain to Hazelgrove Nursing Home in Brighton after having had not-so-good care and attention from staff there which lacked experience in dealing with dementia patients. We have seen the care and attention given to my wife and other patients
at Hazelgrove and she has been looked after by the carers and nurses and it is well managed by a caring knowledgeable and experienced manager. We are very pleased with the care and attention given to my wife. Thank you.

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Review from C L (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hazelgrove since January 2018 as her previous care home could not cater for her changing needs. The staff at Hazelgrove always keep me up-to-date with any medical attention my mum needs. I'd recommend for friends/family of potential residents to consider Hazelgrove as it has a nice
"homely" and welcoming atmosphere.

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Review from Diane H (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here from February 2021 and sadly passed away in October. During her stay, I found the care provided to be excellent and very caring to both my mum and myself. I was kept informed of any changes to my mum's health and sadly I wasn't able to be there when she passed away but one
of the staff sat with her so I'm pleased that she wasn't alone.
The staff were kind and considerate at all times and my mum was very happy to be there.
Thank you all for the care that you provided for my mum.

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Review from Richard L (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was moved to Hazelgrove as her needs changed and because of Covid and the distance where we live, we were not able to visit mum until very recently. The home is fresh and clean and the staff are so helpful, Mother is content and very well looked after, any time I have contacted them to know how
she was doing the staff always have enough time to give me a complete rundown on how mum is. Mum can be a character! Yes we are very pleased, lovely place and a comfort that in her twilight years (95)...she is being well cared for.

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Review from A D (Partner of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at the home for two years and I can't praise the management and staff enough for the kindness and care he has received. He was very distressed when he first arrived because of a very unpleasant stay in another nursing home but through the support, compassion and patience he has
received, has become very happy and relaxed. The food is good, as are the activities, which include regular visits by singers, which are well received. The home is perfectly laid out on one level, with an inner courtyard garden, easily accessible to all. I am kept up to date on any issues and communication is good. I have peace of mind that my loved one is very well looked after and in a safe, happy and caring environment. I would totally recommend the home to anyone looking for a good nursing home, knowing how daunting the process is.

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Review from A C (Husband of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove is a relatively modern home situated in a quiet area on the edge of Brighton. It has the advantage of being single-storey and has an inner courtyard which can be used safely by residents in the summer months. They almost all suffer from profound Dementia and are very demanding on the patience
and professional expertise of the care staff who rise to the demand with care and compassion. Activities are provided daily to stimulate the residents. Visits from local school children and from professional entertainers are a highlight. Nursing staff are always present and accessible to visitors. Like the care staff, they too are well acquainted with the needs of individual residents (eg diet, medication). Emergencies (eg hospital admissions) appear to be dealt with efficiently and effectively. The home is kept spotlessly clean and overall management supervision is good.

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Review from M B (Wife of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We "the family", find all the staff very friendly to residents and visitors. We go 4/5 times weekly at various times during the day and have never seen any staff member being abusive or unattentive of any resident. The building is kept in good maintenance even if it is old and decor dated it is still
bright, very clean, activities are in place and singers regularly bought in to entertain, also residents birthdays, special days are remembered with tea party and birthday cake, as are Xmas and even pancakes on Shrove Tuesday. Overall a very homely and safe care home. Well done.

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Review from J F (Wife of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the ideal place for my husband who has Lewy Body Dementia. It has a lovely "homely" atmosphere. There is plenty of staff who are extremely patient with the residents and very caring. The food is excellent. Activities to help the time pass. Individual bedrooms. This home stood out as the ideal
place for my husband against the others I visited. It also invited me to come anytime to look around - others needed you to make an appointment. I would certainly recommend this nursing home.

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Review from Debbie W (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

15 months ago my father and I had to face the heart-wrenching decision that my mother’s dementia could no longer be managed at home. After a disastrous experience in another nursing home, we are both relieved and grateful she now resides at Hazelgrove. We have found all of the staff to be very welcoming
and friendly. The management have created a calm dementia-friendly environment where dementia behaviour is understood and the residents are always professionally cared for with compassion, kindness and dignity. Although wishing things were different, we have both stopped worrying about her now, because we know she is safe and being well looked after. The staff are lovely to her and she can be challenging.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Hazelgrove Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Hazelgrove Nursing Home is calculated as follows: ( (118 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelgrove Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hazelgrove Nursing Home

What types of Care is Hazelgrove Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazelgrove Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Hazelgrove Nursing Home have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hazelgrove Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hazelgrove Nursing Home to the centre of Brighton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.