Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
Submit a Review
9.8 142 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

Show Victoria Highgrove on the Map

Care Provided by Victoria Highgrove

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Monaghan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Highgrove Reviews (142)

Total of 142, showing 1-20
9.8

Victoria Highgrove has a Review Score of 9.8 (9.796) out of 10, based on 75 reviews in the last 2 years. Over all time Victoria Highgrove has 142 reviews.

Overall Experience

  • 121
  • 20
  • 1
  • 0
  • 0

Date Published

142
17
33
75
67

Review from P S (Respite Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all the staff are really a caring lot of people, nothing was too much trouble all was done with a smile on their faces at all times, a pleasure to stay at a place like Victoria Highgrove well done everybody.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for giving us such a lovely review.Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet T (Respite Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Highgrove on 9th November 2024 following 3 weeks in hospital for hip surgery and a fractured spine. My room was bright and adequate. I would liked my bed sheets changed at least weekly!! Woken at 7am breakfast/cup of tea arrived at any time between 7.15-8.40am! Bathing/shower facilities
- excellent. Lunch and supper were disapoining, lacking in flavour and imagination. The Elvis afternoon enjoyable - buffet supper amazingly delicious. Physios generous with encouragement, the O.T in assessment and package care for my home discharge on 19th December. Without exception and under pressure I found all the staff excellent. Should I be unfortunate in the future to require nursing care, the observations aired would not preclude my returning to High Grove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your observations and I am sorry that there were some details that were not as you would hope. I am very surprised about the bed sheets since I do know this is done as a matter of course. We will however, endeavour to do better!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received whilst at Victoria Highgrove was superb. The staff were friendly and very helpful, and my mum was treated with compassion and care. Thank you. I could not have asked for more, and I greatly appreciate everything you did.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful 5-star review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Respite Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be nice to get out of your room and have a change of scene. The rooms comfortable and clean and I think the food could be made hotter and not cold or warm. The staff do their job and are always treated with respect.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your comments, and I will certainly ensure the chef is made aware of your observation. We certainly don't wish the food to only be warm. I can only apologise.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old Dad was in the Victoria, Highgrove Nursing Home from Jan 28th - Feb 12th inclusive. This was after he had been in the hospital for 7 weeks. He came here as a stepping stone to get him ready to get back to living independently.
The Highgrove was great for him. He had a large first-floor
bedroom at the rear with sea views. The whole property has a modern feel to it and is in a very good decorative order. The Staff were amazing with him and to us on our visits. The food was to a very good standard. The daily menus were well varied.
The Therapist Practitioner at the home was brilliant. She liaised with us throughout his stay and organised his discharge to our house. She even popped in yesterday to ours to check that all of the equipment heights, etc, were correct.
When visiting there is off road parking. We were also made very welcome and offered drinks. There is a nice Day/TV room on the lower ground floor with outlooks onto the Patio.
I would highly recommend the Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your comprehensive assessment of our home and the wonderfully positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very helpful. The food is excellent. Very clean and helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review, it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ysabel H (Respite Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are darlings and everyone works together as a team. I was there for rehab and the therapy team are fabulous. The lounge is beautifully decorated. Everything is spotlessly clean. The nurses are geniuses at removing stitches.
It's totally let down by the food, which appears based round salt
and sugar. In comparison, I once spent 2 weeks in another home, where the food was excellent. At Highgrove salt-lick for replacing your electrolytes is called bacon and gammon. Since when is the egg in bacon and egg scrambled? A 'ham' sandwich was corned beef. The chicken pie was spoiled by salt. There are endless whips and mousses and cake. No fresh fruit. No milk. Bizarre 'sausage and mash': strange-tasting sausage the same colour inside and outside cut up on a bed of fake mash. A cold congealed ball of spaghetti with a smear of unpleasant sauce and toast labelled spaghetti on toast and not fit for consumption.

Reply from Paul Burns, Director at Victoria Highgrove

I am so very sorry to read your feedback about the food at Highgrove. I must say we are not used to receiving such feedback and I am addressing your observations with both chefs. It is a terrible shame that you didn't seek to raise your concerns with our Manager who would have gladly sought to address your specific issues. As you will appreciate, alternative menu choices are available at all times and with bacon and egg you do not have to have scrambled eggs, we could have offered poached or fried for example. I further imagine that the staff made a mistake ordering you a corned beef sandwich when you wished for ham and I can only apologise. I will also address your overall concerns about salt and can assure you that the management and chefs are now very much aware of your thoughts. All of this will now be carefully monitored since we do not wish to receive such disappointing feedback and apologise for the disappointment this must have caused.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N P (Friend of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff I have encountered are very helpful and friendly. Always get a lovely welcome when I arrive too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Stepdaughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was exceptional, it was to the point with all our questions answered. We felt none of our time was wasted.
Everyone loved our little dog Martha, she had a great time.

Reply from Paul Burns, Director at Victoria Highgrove

How delightful to read this review. Thank you so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter-in-law of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by Victoria Highgrove and would recommend it to anyone looking for a nursing home for a relative. The staff are very professional and work extremely hard in sometimes difficult circumstances, clearly tailoring the care given, to match the needs of individual residents. This
applies to all staff including cleaners, carers, pts, physiotherapists, and nurses.
The building is well maintained and clearly decorated fairly recently. Our relative had their own TV and toilet. There was a choice of very good food available at mealtime so that there is something to suit everyone. The staff do an amazing job at Victoria Highgrove. Thank you!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind words of support. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Respite Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patient.
Very caring, courteous staff.
Food excellent.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy S (Resident) assisted by family/friend published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed staying at Victoria Highgrove very much. All the nurses, doctor, health care assistants and care home manager and all the staff were kind and helpful. I enjoyed most of the food, a good varied diet and lots of cups of tea. The place was clean and visitors were allowed to come at anytime. I
also was lucky to have a lovely view from my room of the sea.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely review. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Respite Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy staff. Management and staff are wonderful. Very clean and the meals lovely. Physio and doctors are great and attentive. Lovely home!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your wonderful 5-star review. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving convalescent care in the last month following a bad fall. During this time she has been treated with exceptional care, kindness and professionalism by each and every member of the care team, and in turn, they have offered me much support and guidance towards my mother's
recovery and future needs. Her room is comfortable and cleanliness is of a very high standard. The food at Highgrove is well worth a mention as it is of high quality; the chef is talented and produces daily menus that are nutritious, and flavoursome with surprising variation. I'm very grateful to all concerned for giving my mother the confidence and will to become stronger with a view to returning home.

Reply from Paul Burns, Director at Victoria Highgrove

What a wonderfully detailed assessment of the care experience. I am so pleased you are happy and that your mother is gaining from her time with us. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia S (Respite Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome upon arriving from the hospital. Excellent service throughout my stay, care and kindness from everyone. Staff work so hard and conscientious night and day. I shall miss them!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in your care since the 17th of June 2024 and cannot fault the facilities or the excellent care my mother has received. Mum is happy and comfortable. The staff are amazing and very caring in a joyful way. It truly is a pleasant facility and I honestly believe my mum would not still
be with us if it wasn't for the excellent care she receives in the home. Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

How lovely to read such an uplifting review. Thank you so much and I am delighted we have been able to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debi N (Next of Kin) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff (all) our extremely caring and attentive. The rooms are kept clean and comfortable to a high standard. The senior members of staff have always been willing to listen to the needs of the residents with kindness and do their utmost to offer help, support and guidance. Along with encouragement
to work with other medical health personnel. Hence the continuous multi-team involvement which I personally couldn't fault. I have one regret and that is I didn't find Victoria Highgrove for my mother as well.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your terribly kind review. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Respite Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time in Highgrove was excellent on every aspect. The care and support I received made it a very comfortable and content stay. A very pleasant room, more than enough food, a very nutritious menu. All the healthcare staff, doctors, nurses, physios, and occupational therapy, all gave me the confidence
to get better, not forgetting a well though out leisure time in the lounge. All in all, a great time and a nice cleaner.

Reply from Paul Burns, Director at Victoria Highgrove

What a wonderful 5-star review. Much appreciated and enjoyed. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Resident) assisted by family/friend published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Friend of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and well-trained, professional staff made my friend's time of respite and recovery enjoyable. He wishes to thank all members of the Victoria Highgrove nursing care team, each member of staff treated him with dignity, respect and most important of all, kindness and civility.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and I am delighted the experience was so positive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 75 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Victoria Highgrove is calculated as follows: ( (702 Excellents x 5) + (126 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 850 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 75 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 75 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.


Frequently Asked Questions about Victoria Highgrove

What types of Care is Victoria Highgrove registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Highgrove provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Victoria Highgrove have?

There are 24 Single Rooms.

What are the Facilities & Services at Victoria Highgrove?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Highgrove to the centre of Hove?

1.8 mile(s) as the crow flies, distance by road may be significantly further.