Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 142 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

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Care Provided by Victoria Highgrove

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Monaghan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Highgrove Reviews (142)

Total of 142, showing 21-40
9.8

Victoria Highgrove has a Review Score of 9.8 (9.796) out of 10, based on 75 reviews in the last 2 years. Over all time Victoria Highgrove has 142 reviews.

Overall Experience

  • 121
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Date Published

142
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Review from M D (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring and patient. Looked after my mother incredibly well during her rehab stay. Management always friendly, kind and supportive to Mum and family. Would not hesitate to recommend.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support and very kind words.


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Review from Jacqueline J (Respite Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received great kindness and care during my 3 1/2 week rehabilitation stay at the Victoria Highgrove. The staff are most pleasant and helpful as are the nurses, doctors and physiotherapists. The rooms are well furnished and regularly cleaned and there is a comfortable lounge and dining room plus
a delightful garden to sit in on a fine day. Exercise classes and activities are also provided and the 3 course daily menu offers a wide variety of choice. I can certainly recommend Victoria Highgrove for recuperation after hospitalisation for any illness.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you enjoyed your stay and could provide us with a 5-star review. Thank you.


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Review from K H (Granddaughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and absolutely lovely people.

Reply from Paul Burns, Director at Victoria Highgrove

Delighted you were so happy and felt able to award us with 5 stars. Thank you.


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Review from T A (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother has received at your care home Victoria Highgrove. She was very poorly but in a few weeks, she has improved in everything the physio has done with her. And the food was fantastic I've been told.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted your mother is improving with us. Thank you.


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Review from Iain F (Friend of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing home with all the facilities you would need. Our friend went in for assessment and unfortunately could no longer be at home. The staff were so exceptional that he didn't want us to look for another place for him to stay and he moved in October. He enjoyed his time there and was
treated with care, dignity and true affection. Towards the end he was comforted by staff and gently slipped away. Thanks to everyone for making sure that his last few weeks were comfortable.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that we were able to give some comfort. Thank you so much.


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Review from Anthony P (Respite Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff were wonderful, full of kindness and compassion. Even though the circumstances were difficult, they made my stay a very happy one, and I will always be grateful.

Reply from Paul Burns, Director at Victoria Highgrove

Delighted that we were able to help and that your stay is a happy one. Thank you.


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Review from Farida G (Wife of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred here from hospital for re-enablement. He said, 'All the staff were brilliant, and thank you.' The staff were great, always polite, professional and friendly. Knocking before entering a room. He enjoyed the food, which he said tasted as if cooked on the premises. We're grateful
to all the nurses and staff, but one in particular who referred him to tissue viability nurse for ulcers on his right foot. The staff went the extra mile in looking after him, and his foot in particular, monitoring it, creaming it and encouraging him to elevate and bed rest. So hugely grateful, and let's hope he adheres to this. The staff understood how people miss their home environment. I would say, for us, the home's absolutely brilliant, but perhaps a choice of enablement at home could be offered for people that prefer their own environment. However, would his foot issue have been picked up so quickly in the community, I don't know. Thanks Victoria Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your 5-star review and I hope the recovery continues.


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Review from L M (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident of Highgrove Nursing Home and is recovering from a fall at home. From the moment she arrived she has been treated with warmth and kindness from the staff, the nursing, physio and OT teams have worked really hard to help her to regain her mobility and the health care team
have looked after her daily needs. I cannot fault their dedication to the residents. The building is modern, clean, bright and welcoming, the food is very good.

Reply from Paul Burns, Director at Victoria Highgrove

Receiving a 5-star review is wonderful for us. Thank you so much.


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Review from N B (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were very pleased that Dad undertook his rehab at Highgrove Nursing Home. The staff and care package was excellent. Dad remarked how he enjoyed the food which says something because he is a very fussy eater. Hopefully, he will go from strength to strength whilst spending some time with
us at our home. Many thanks from the Baird family.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted that the rehab went so well and that Highgrove added to the experience. Thank you.


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Review from J C (Son-in-law of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised at the care received in this care home. Everything was exceptional.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for the 5-star review. It's great you found us exceptional. Much appreciated.


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Review from L J (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told my mother needed to go into a care home after the hospital, I was a bit apprehensive but not surprised. The surprise was what a lovely place it was. Mother had her own room and WC, the room was light and airy. We could visit at any time and the staff were wonderful. Mum eats like a bird
but had no trouble (almost) with the lovely food, they obviously had a great chef!
Mum sits in the garden and lounge chatting with the other residents, these things she can't do, living alone. I'm sure she would be quite happy to stay.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that we have given you some idea of what care home life can offer. Thank you.


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Review from P P (Respite Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring. Food excellent.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for taking the time to review our service. Kind regards.


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Review from Patricia G (Wife of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred to Victoria Highgrove from hospital for therapeutic care. It was hoped that with nursing care and physiotherapy his strength would return and he would be able to walk again. Unfortunately this didn't happen despite all the care and help he received and he gradually got weaker
and weaker and died on 6th March 2024. He was a very difficult patient to deal with because he didn't want to be there. I can't thank all the staff enough for their patience and wonderful care they gave him.

Reply from Paul Burns, Director at Victoria Highgrove

I am so sorry for your loss and can only thank you enormously for taking the time to provide such lovely feedback.Once again, condolences.


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Review from Lorraine P (Sister of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant staff. Clean and tidy home.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for providing your feedback.Much appreciated.


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Review from M G (Respite Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgrove is a first-class nursing home. Everything is excellent. The staff are friendly, happy, chatty, kind, caring and respectful. The home is very clean, the food is delicious, all the equipment works well and if you need anything they go above and beyond to get it for you. Highgrove has changed
my view of nursing homes and I'm no longer fearful for what the future might bring.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very clear endorsement of Highgrove. Wonderful to read!


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Review from B T (Daughter-in-law of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with Highgrove by phone, the staff have been tremendous; caring and warm, treating my mother-in-law as special and making her feel welcome and supported. She felt safe. She is happy and settled and cared for. Thank you!

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted that you are all so happy. Thank you.


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Review from M T (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Highgrove are caring for my mother post a hip operation. They have been incredibly kind, attentive, organised, friendly and helpful. My mum is very happy with Highgrove - and you cannot ask for more than that.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your mother is so happy. Thank you.


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Review from M L (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring and compassionate, not just to our dad but to us as close family members.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted you found the experience so positive.
Thank you.


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Review from M C (Resident) assisted by family/friend published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was great. I think all the staff were considerate and looked after me well. They were helpful and helped me with everything I needed help with e.g. helped with cutting nails and reminding me about things.

Reply from Paul Burns, Director at Victoria Highgrove

I am very pleased that you had a 5-star experience.
Best wishes.


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Review from A P (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and everyone at Highgrove provide an absolutely brilliant home-from-home for people under their care. Everyone genuinely cares for their residents and can't do enough to help.
The food is great, Dad actually looked forward to meal times!
The care provided is excellent and physios, OTs,
GPs, nurses and the rest of the care staff all provide friendly care and can't do enough for everyone.
Thank you, Victoria Highgrove!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support and lovely positive feedback.
Much appreciated.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 75 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Victoria Highgrove is calculated as follows: ( (702 Excellents x 5) + (126 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 850 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 75 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 75 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.