Review from Neil P (Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience

Victoria Highgroove has been a home-from-home.
The accommodation, the care, the friendliness and the food have all reached an expectably high standard.

Reply from Paul Burns, Director at Victoria Highgrove

I am pleased that we have met your expectations.
Thank you.

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Review from Elizabeth T (Respite Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience

I was welcomed with a very warm and friendly feeling. My room was very clean and warm with good washing facilities and good, clean equipment. Lovely TV and phone if needed. The food was excellent. The staff were very friendly and very helpful with all I needed. I think Victoria Highgrove is a very,

very pleasant place to stay.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your 5-star review.
DELIGHTFUL!

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Review from W W (Respite Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

Very satisfactory, could not with for better care.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and I am delighted you are so happy.

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Review from Clare S (Granddaughter of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience

My grandmother was referred to Victori Highgrove from the hospital after breaking her hip. We have been very impressed with the care she has been receiving.

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Review from S G (Wife of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience

As a family, we were extremely impressed with the exemplary care and kindness my husband received at Victoria Highgrove. We could not have wished for more and cannot thank them enough. Particularly the way they handled the difficult situation when my husband wanted to leave before it was recommended.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for awarding us a 5-star review.
Much appreciated.

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Review from Glen T (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

My mother came to Victoria Highgrove directly from hospital and from the moment she arrived, the staff treated her with respect and cared for her. The staff were amazing and I would definitely want my mother to be at this home if she ever requires permanent care. She was sent home today and the staff

were taking care of her right to the last moment she was in their care. Absolutely fantastic!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful review. Much appreciated.

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Review from Lorraine P (Daughter-in-law of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience

My father-in-law came to Victoria Highgrove for respite care after a chest infection. He was very well looked after as we live in Bristol so could not visit everyday we knew he was in safe hands. The staff kept us informed on his progress a few times a week. He was very happy with his room and was cared

for by the night team when he was having trouble with his catheter. He really liked the food as the chef is very good. He also joined in with the activities and liked to read the magazine the home provided and enjoyed the puzzle pages. The staff were all great and friendly.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind review. Much appreciated.

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Review from Andrew P (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience

The care my dad received was exceptional. He loved staying here, and he loved the staff. When we visited, the staff were welcoming and helpful. I can't thank them enough.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted that you found our service exceptional.
Thank you.

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Review from T B (Great-granddaughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience

I went to visit my great-nan, she seems really happy there. Home is very nice and tidy. Staff are lovely.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your wonderful five star review. Much appreciated.

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Review from L C (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for two weeks. I am really pleased with the care and support she is receiving. I cannot find any fault with anything. Staff are lovely and my mum seems very happy. Great job Victoria Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you have found everything so good. Thank you.

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Review from J G (Respite Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

Perfect, everybody very kind and helpful. The manager is always visible and very kind and helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your 5-star review. Much appreciated.

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Review from L B (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience

The staff at Highgrove worked incredibly hard to give my mum the best care. I could relax knowing she was safe and getting good rehab. The food, rooming and facilities are excellent and have a warm homely feel. Mum’s room was clean and well-appointed. You were always made welcome when you visited. Thank

you, Victoria Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your lovely positive feedback. Best wishes.

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Review from Lisa N (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience

The refurbished home is lovely, so much better. The staff are amazing and nothing is too much for them. They make us feel very welcome and help Dad with all his needs. The room is big and bright and my father is very happy in himself and getting better every day with the great care he is getting.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your lovely review and I am glad the refurbishment is better.

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Review from S C (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

My mother was released from hospital to the nursing home and she was very happy here for the days she was there. All the staff looked after her really well. Her room was bright and clean and she enjoyed her meals. We were really impressed with the place and she will be happy to return if necessary.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for giving us a 5-star review.
Lovely to hear how happy your Mother felt.

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Review from K J (Granddaughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

Highgrove is a fantastic place, all the staff and the manager are lovely. I couldn't ask for a better place for my nana to be cared for. Having worked in the care industry I can see how well my nana is being cared for, how efficient everyone is and how supportive all members of staff are. Five stars

in my eyes.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your 5-star review!
Much appreciated.

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Review from D B (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience

NHS patient rehabilitation from a fractured pelvis. Very good care and support. Physiotherapists moved me on from a Zimmer frame to crutches. Staff support for exercising to walk about including stair climbing.

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Review from O M (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

My dad was a resident for three weeks in June, to rehabilitate after a hip operation. The staff were all so friendly, professional, caring and dedicated. They provided a great service to my dad and his family, who were welcome to visit every day. Thank you so much!

Reply from Paul Burns, Director at Victoria Highgrove

Delighted to learn that your experience was five star. Thank you.

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Review from Rosalind P (Respite Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

I feel very satisfied with everything done to ensure my safe return home. Everyone did more than necessary to make me feel comfortable and I'm very grateful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to give us your lovely feedback.
Best wishes.

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Review from John J (Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience

I can’t praise Victoria Highgrove highly enough. I’ve just come home after almost five weeks of exceptional care as a resident for rehabilitation following a neck femur fracture and a fractured clavicle. All the staff were unfailingly pleasant, friendly, and caring. Nothing was too much trouble and

my wife and I were spoiled with coffees and biscuits daily. It was a real privilege that one of the nurses took me for a shower on many days even when I was not as quick as I eventually became. The physios and OT were always encouraging and telling me that I was doing very well in my progress towards greater independence. The practice they put me through in getting up and down stairs was hard work but I am now deeply grateful as I am managing the stairs at home. The room was clean and cared for, the meals were well varied and well prepared and presented.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was 5 star.
Thank you so much.

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Review from Karen H (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been with Highgrive for two weeks, and in that time, we have been so happy with her care - it's hard to put into words.
The staff are caring, kind, patient and knowledgable.
Her health has improved markedly.
Everything has been done to improve her condition, which was very poor when

she arrived.
10/10, Highgrove, and many thanks.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful review and I am delighted that you are so happy.
Best wishes.

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Victoria Highgrove

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