Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 142 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

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Care Provided by Victoria Highgrove

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Monaghan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Highgrove Reviews (142)

Total of 142, showing 61-80
9.8

Victoria Highgrove has a Review Score of 9.8 (9.796) out of 10, based on 75 reviews in the last 2 years. Over all time Victoria Highgrove has 142 reviews.

Overall Experience

  • 121
  • 20
  • 1
  • 0
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Date Published

142
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Review from Ann-Marie H (Granddaughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Highgrove is a lovely place. It is always clean and fresh. The staff and management are fantastic. They are kind, caring and supportive, not just to Nana but to the entire family. We always feel welcome and they are always on hand to help and support in any way then can. I feel they are caring
and supporting my nan as if she is a member of their family which is the most important thing for us and Nana.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to provide such wonderful feedback.
Much appreciated.


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Review from Janet T (Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a period of about 9 weeks, my nursing care was excellent - food, cleaners, nurses, managers, facilities etc. I was very happy to be with such caring and kind people and would recommend it to anyone looking for a professional and well run nursing home.

Reply from Paul Burns, Director at Victoria Highgrove

We very much appreciate your five star review. Thank you so much.


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Review from N R (Niece of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly and very caring staff. I couldn't recommend Victoria Highgrove any higher.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for giving us a 5-star review.
Very kind and appreciated.


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Review from J L (Nephew of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home - really looked after my auntie very well.
She loved her stay.
It's a beautiful home.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your 5-star review.
We appreciate your lovely feedback.


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Review from Ivana L (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Victoria Highgrove Care Home are the most welcoming and caring group of people. They are sensitive to their clients' needs and respond quickly to any help needed.
The home itself is spotlessly clean and the rooms are comfortable. There is a pleasant dining room and lounge area with access
to a pretty courtyard for sitting. If you cannot be home, it is the next best place!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely assessment of Highgrove.
So glad you feel this way.


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Review from Jon H (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were kept informed by staff from day one of my father's condition. He spent two weeks at Victoria Highgrove Care Home until he passed away. We were so pleased he ended his days here, he was much more comfortable than he would have been in hospital or home. The staff were so helpful, nothing seemed
to be too much for them. We had regular talks as he became less well. This made the process so much easier for all of us. We couldn't recommend them more. Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely review, terribly generous of you.
We send our condolences and thank you again.
Best wishes.


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Review from Alison M (Wife of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend this care home highly enough. All members of staff, regardless of their role, were unfailingly warm and professional, both to the service user and family members. The level of care was exceptional. The room was spotlessly clean and comfortable. The food was varied and good. The whole
experience of being in this care home made the recovery from an unfortunate accident as easy and positive as it could have been. Thank you so much Victoria Highgrove Care Home.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was so positive.
Your feedback is very much appreciated.


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Review from Linda L (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, caring, friendly and welcoming.
Mother-in-law is very happy to recover from her accident here. I am very pleased with this care home and the service.
Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind support.
Best wishes.


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Review from Diane F (Sister of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care home, they have been very kind and efficient with her and do many checks on her to make sure she's ok. Every staff member is outstanding. The food also has been very good, very clean and really good about visiting times. They help her all the time and reassure her when
she is upset. The staff also entertain the patients.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely words of support.
We do much appreciate you taking the time.
Thank you.


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Review from M C (Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is kind and helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for providing us with a five-star review.
Much appreciated.


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Review from B P (Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for providing us with a five-star review.
Much appreciated.


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Review from M M (Son of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, clean and welcoming. My dad came into the home in January 2023. He has felt welcomed and cared for every day. The staff are friendly, loving, and caring and ensured dad is looked after and his needs met. They even asked him to sing in his room. Hugely recommended it to anybody.

Reply from Paul Burns, Director at Victoria Highgrove

Delightful to hear of your experience and views.
Thank you very much.


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Review from Sandie S (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was for rehabilitation after a fracture. From my admission, everyone was friendly and welcoming. The support I received gave me the confidence to progress and be able to go home. A home from home environment and lovely room.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your delightful review.
Best wishes.


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Review from J E (Respite Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt the care was excellent at all times. The staff were very caring. The food was wonderful. The team saved my life! I enjoyed one-to-one time with the activity coordinator.

Reply from Paul Burns, Director at Victoria Highgrove

What a wonderful five-star review and so pleased we could help.
Thank you.


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Review from C J (Respite Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience at Victoria Highgrove Care Home. I have been very well cared for, both physically and emotionally. The staff are very attentive and caring. The level of care has helped with my recovery process and I will always be grateful.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted we were able to help with your recovery.
Best wishes.


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Review from J M (Respite Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place. The staff can't do enough for you. I love the activities and the Valentine's party. The food was lovely and choice offered every day. I'm really going to miss the home. The physio and occupational therapist were so attentive. The management of the home regularly checked if
I was okay and do I need anything. Very clean home. My visitors were made to feel welcome. My family were so happy with the care I received.

Reply from Paul Burns, Director at Victoria Highgrove

Terrific to learn how well your stay with us went.
Thank you so much for taking the time to offer such positive feedback.


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Review from Karen H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has enjoyed his stay at Victoria Highgrove. He has been well looked after and made a lot of friends with the staff. His room is lovely. All the staff are very friendly and caring.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and I am glad your dad has enjoyed himself.
Wonderful to read.


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Review from V M (Son-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was taken to Victoria Highgrove in January and left on Monday the 20th of February. He was taken with all the staff as they treated him so well. He used to sing songs to the two girls who used to take care of his personal needs. My father-in-law didn't want to leave the home and when
he did, he asked me to take photos of the staff so he could remember them.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased your father-in-law enjoyed his stay with us.
What a delight.
Thank you.


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Review from Peter M (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a previous care home that left much to be desired, it was a great relief when our father entered Victoria Highgrove Care Home and we saw first-hand how wonderfully well he was looked after!
The facilities are first-rate, the staff are kind, attentive and the food was excellent. I
thoroughly recommend Victoria Highgrove - your loved one is in very safe hands.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your faith in care homes has been restored.
Thank you.


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Review from Kathleen L (Respite Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On being told I was to go to a nursing home from the hospital, I was a bit worried, never having any experience of one. I was greatly surprised and sorry to leave today.

Reply from Paul Burns, Director at Victoria Highgrove

I am very pleased that your overall experience was five-star.
Hopefully, we have given you confidence in care homes for the future, should you ever need a brief stay again.
Thank you.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 75 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Victoria Highgrove is calculated as follows: ( (702 Excellents x 5) + (126 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 850 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 75 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 75 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.