Review from Alex D (Husband of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience

My wife was very well looked after and cared for at Victoria Highgrove Care Home. Nothing was too much trouble for all the staff, day or night, and I was always made very welcome when I visited. The facilities were very comfortable, spacious and clean and I know my wife was happy there.

Reply from Paul Burns, Director at Victoria Highgrove

It is very pleasing to learn how happy you both were.
Thank you so much.

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Review from Lynda F (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother was transferred to the nursing home from hospital for end-of-life care. All the staff at the nursing home were caring and compassionate. My mother was treated with dignity and respect. Many thanks for their help.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to give us such lovely feedback.
Terribly kind.

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Review from D L (Grandson of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Lovely home and friendly staff. Clean and tidy. Great food and very clean.
My nan has been at the home nearly four weeks after having a nasty fall at home. She has been made very comfortable and the staff are great. The round-the-clock care and services provided have been fantastic.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased we have been able to help.
Thank you for the five-star review.

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Review from J W (Daughter-in-law of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

We could not be any happier with all aspects of Victoria Highgrove Nursing Home. We have found all the staff very attentive, kind, caring, compassionate and professional. Everyone is helpful, kind and supportive to our mother and all family members.
Fabulous nursing home with fantastic staff.
We appreciate

all that is done for our mum who is receiving respite care.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you and your family are so happy with Highgrove.
Very much appreciate the feedback.

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Review from Anne C (Friend of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

This is a lovely care home. I would be happy to stay here if I needed to. My dear friend had a lovely room all to herself, with toilet and sink facilities of her own (not that she could use them), but they were there. The room was warm, totally clean and well-equipped for her needs, with a much-needed

TV, openable windows and a view. She much preferred being here than in the hospital because it was so quiet, and she could, at last, sleep at night. The staff were superb, very friendly, helpful, chatty and attentive. I was even offered a cup of coffee on one of my visits. Whether I should say this or not, they even allowed me to bring my small dog in to see my friend too. And I could park in the area out front for free, even better! Thank you to all for looking after her during the time she was with you.

Reply from Paul Burns, Director at Victoria Highgrove

This is wonderful to read and I am very pleased to read of your satisfaction.
Thank you.

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Review from Joan E (Resident) assisted by family/friend published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

The staff were kind and caring, nothing was too much trouble. I was treated with dignity and respect. My room was comfortable and bright. Due to a covid outbreak, I was unable to join any activities. The staff dealt with the outbreak superbly to keep everyone safe. If I had to choose a home to be cared

for, this would be the one. Only one issue - the TV in the room is past its sell-by date.

Reply from Paul Burns, Director at Victoria Highgrove

I am very pleased your stay was so successful and will look to update the TV!
Thanks very much.

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Review from C Y (Respite Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

The care at the home was superb. The staff were so attentive. The manager always checked I was ok. The home was so clean and tidy. Nothing was too much trouble. I feel so much better in myself for my rehabilitation care. The activities were wonderful as I enjoyed the singers, group chat and making things,

especially a poppy for remembrance Sunday. My daughter was always kept informed of my care needs.

Reply from Paul Burns, Director at Victoria Highgrove

It is so enjoyable to read about your wonderful experience at Highgrove.
Wishing you the very best.

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Review from Shirley B (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience

Dad has been in Highgrove on respite care for a good few weeks and is full of praise for the care he has received. The staff are kind and courteous to him and he has been very happy there.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased you and your dad are so happy. Thank you.

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Review from L H (Niece of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience

During her time there, my aunt's nursing home underwent a complete renovation and refurbishment. It is clean, bright and welcoming. She had a beautiful room with a sea view. The staff have always been excellent, kind, patient, compassionate and professional. The food is freshly prepared to an excellent

standard by the dedicated chef. He provides plenty of imaginative choices and presents the dishes beautifully. He always goes the extra mile for birthdays and special occasions. The staff coped incredibly well with the challenges of covid.

Reply from Paul Burns, Director at Victoria Highgrove

My gosh, thank you so much for this wonderfully, positive assessment. Very much appreciated.

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Review from C M (Daughter-in-law of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience

Care with compassion and kindness. Friendly staff, who took time with patient. Good food. Good medication instructions on discharge. Easy visiting access. Due to covid, no activities, apart from physio, which is a shame.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your support and you may not be aware that we do now have an activities co-ordinator in post. Best wishes.

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Review from Fiona Y (Respite Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience

I was moved here after a four-week stay in hospital and was very pleasantly surprised by how friendly and welcoming the staff were. I was shown to a lovely room on the first floor with an ensuite toilet. It is lovely and clean. I was shown around the place and was impressed with the facilities. I have

had fun taking part in the activities and have made new friends with some of the other residents. The food is tasty but more vegetarian options could be offered.

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Review from Moira S (Resident) assisted by family/friend published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

The food was nice and security good. Physios were very good. The room was kept nice and clean. Nice to get meals in the room. Nice to have a TV in the room. Good to have a laundry service for residents who couldn't get family to help.

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Review from P G (Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience

The care I received was first class. All the staff were so amazing. I feel so well after staying at the home. Everyone is completely attentive to my needs and physical problems. The food is lovely and the home is spotlessly clean. I was able to go to the hairdressers and chiropodist while I was in the

home. The activities were great and I enjoyed the singers coming in. I enjoyed the treats at the home, lovely cheese and biscuits for snacks, which were such a treat. Love the percolated coffee.

Reply from Paul Burns, Director at Victoria Highgrove

It is terribly pleasing to learn of your pleasure.
Thank you.

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Review from M T (Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience

I could not have been in a better place for these two months of recovery and rehab. The rooms are light and well furnished. Everyone has been kind and friendly and many of the carers went beyond the call of duty with acts of loving kindness and friendship. I will always be grateful for the care and

encouragement I have received here and will remember all the staff with affection.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased to read how happy you were.
Thank you.

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Review from Ian M (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience

My mother was moved to Victoria Highgrove from hospital in June, to receive rehabilitation. Unfortunately, she has considerably gone downhill. The care home have been absolutely tremendous with my mother's care.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your kind words of support.
Much appreciated.

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Review from Karen F (Niece of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience

Everything you would wish for in a care home, is offered at the Victoria Highgrove. We, as a family were always kept well informed and the staff are wonderful, very professional, friendly and caring. The rooms were exceptionally clean and the food plentiful. Our uncle was so very well looked after during

his stay with them and we thank all for their care with him. Nothing was too much trouble for them at all. Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you feel so very happy with Highgrove.
Thank you so much for the feedback.
A delight to read!

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Review from Frances C (Wife of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience

All the staff have looked after my husband very well indeed. Each carer/nurse has contributed to his care in their capacity. My husband cannot speak too highly of everyone there. He says if he ever had to go back to a care home, he would choose this one. I, as his wife, am so very pleased with the

care he has received - every single person has given my husband all the care he needs and it is such a relief to me to know he is being looked after so very well.

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Review from Victor F (Respite Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

I feel lucky to come to Victoria Highgrove, Brighton. A very good place for care. The staff are very good, food service is very good and the room is cleaned very good. Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your kind words. I am delighted you are so happy.

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Review from V G (Respite Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience

I enjoyed excellent care here and have been made to feel most welcome. The food has been outstanding and highly nutritious and is an important element of my recovery. A couple of suggestions: It would be a nice idea to have a selection of herbal teas available and to accompany the delicious soups, bread

rolls or simple slices of bread, would be good.

Reply from Paul Burns, Director at Victoria Highgrove

Firstly, I am very pleased that you were so happy with the care and the food. Your suggestions for herbal teas and bread rolls will be acted upon. Thank you.

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Review from K B (Stepdaughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience

In my experience, Victoria Highgrove nursing home has been a blessing. The staff are kind, caring and considerate. The home has a calm and welcoming atmosphere, and I am confident that the care offered to residents is excellent. The staff are patient, especially when they have to deal with occasional

"challenging" behaviour.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted your experience has been so pleasing.
We much appreciate your taking the time to offer feedback.
Thank you.

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