Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 148 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

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Care Provided by Victoria Highgrove

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Monaghan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Highgrove Reviews (148)

Total of 148, showing 101-120
9.8

Victoria Highgrove has a Review Score of 9.8 (9.797) out of 10, based on 79 reviews in the last 2 years. Over all time Victoria Highgrove has 148 reviews.

Overall Experience

  • 127
  • 20
  • 1
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Date Published

148
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Review from Ian M (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Victoria Highgrove from hospital in June, to receive rehabilitation. Unfortunately, she has considerably gone downhill. The care home have been absolutely tremendous with my mother's care.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your kind words of support.
Much appreciated.


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Review from Karen F (Niece of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything you would wish for in a care home, is offered at the Victoria Highgrove. We, as a family were always kept well informed and the staff are wonderful, very professional, friendly and caring. The rooms were exceptionally clean and the food plentiful. Our uncle was so very well looked after during
his stay with them and we thank all for their care with him. Nothing was too much trouble for them at all. Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you feel so very happy with Highgrove.
Thank you so much for the feedback.
A delight to read!


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Review from Frances C (Wife of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have looked after my husband very well indeed. Each carer/nurse has contributed to his care in their capacity. My husband cannot speak too highly of everyone there. He says if he ever had to go back to a care home, he would choose this one. I, as his wife, am so very pleased with the
care he has received - every single person has given my husband all the care he needs and it is such a relief to me to know he is being looked after so very well.

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Review from Victor F (Respite Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel lucky to come to Victoria Highgrove, Brighton. A very good place for care. The staff are very good, food service is very good and the room is cleaned very good. Thank you.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your kind words. I am delighted you are so happy.


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Review from V G (Respite Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed excellent care here and have been made to feel most welcome. The food has been outstanding and highly nutritious and is an important element of my recovery. A couple of suggestions: It would be a nice idea to have a selection of herbal teas available and to accompany the delicious soups, bread
rolls or simple slices of bread, would be good.

Reply from Paul Burns, Director at Victoria Highgrove

Firstly, I am very pleased that you were so happy with the care and the food. Your suggestions for herbal teas and bread rolls will be acted upon. Thank you.


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Review from K B (Stepdaughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Victoria Highgrove nursing home has been a blessing. The staff are kind, caring and considerate. The home has a calm and welcoming atmosphere, and I am confident that the care offered to residents is excellent. The staff are patient, especially when they have to deal with occasional
"challenging" behaviour.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted your experience has been so pleasing.
We much appreciate your taking the time to offer feedback.
Thank you.


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Review from Magdi S (Respite Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, management and nurses were so kind and helpful.
I was very happy, and I feel I am at home with my family.
Many thanks to all of them.

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Review from C W (Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very lucky since I came here. I have been treated with respect and kindness and laughter. Sorting my legs out. The staff treated me with the same respect.

Reply from Paul Burns, Director at Victoria Highgrove

It is wonderfully pleasing to read of your great satisfaction.
Thank you.


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Review from M F (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy with her stay and was made to feel very at home. Mum also got on with all the staff and made her laugh on a daily basis and regular interactions. Mum would be happy to stay again, but only if she had to. No place like home.

Reply from Paul Burns, Director at Victoria Highgrove

It's great that your mum was happy and made to laugh.
Thank you so much for telling us.


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Review from Maather W (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very clean and very helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you very much for your feedback and I am pleased we are five stars for you. Best wishes.


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Review from Eve E (Wife of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was good beyond our expectations, with delightful staff and efficient nursing and physio. It provided a much-needed place between the hospital, home and time to regain strength.

Reply from Paul Burns, Director at Victoria Highgrove

So pleased to hear your wonderfully positive views.
Thank you.


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Review from Peter S (Nephew of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for more. Delighted with how clean and well looked after my uncle is. We are always met with a cheerful and friendly welcome and are kept well informed.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you and I am delighted to find you are so satisfied. Best wishes.


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Review from J S (Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well. Nothing was too much for any of the staff. If I needed to be in a nursing home again, this is the home I would like to be in.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was clearly, so very positive. Thank you.


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Review from Reginald N (Husband of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last nine months, my wife has been cared for extremely well. I have had no worries about her care, for all the staff have done such a wonderful job, being fully committed to the work. I would highly recommend Victoria Highgrove as a place for care.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you found the care we provided so good. This is what really matters. Thank you for offering your feedback.


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Review from Lindy T (Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that worked at Victoria Highgrove, were so caring and kind. I felt so safe and looked after. I would definitely recommend this care home. I never felt lonely, as there was always someone to listen if you felt you needed to talk. I met some lovely people, who I will never forget, some who worked
there and some residents, who I'm sure I will be friends with now I am back at home.

Reply from Paul Burns, Director at Victoria Highgrove

I am pleased to learn that your experience was so beneficial. Best wishes.


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Review from A F (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was absolutely wonderful. I couldn't have wished for anything better. When he was first admitted he was really angry because he didn't want to be there but then as time went by he settled. He loved the staff and they loved him. When it was clear that he couldn't go home he
said 'well this is my home now.' He died peacefully after exceptional nursing care.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to write and I am delighted we were able to be of such assistance. Very best wishes.


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Review from J J (Respite Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had so much care and encouragement from each and everyone who have helped to get me back on my feet again. I do the physio to help me to get moving again, I will get back to my useable self again. Everyone has been so marvellous and caring.

Reply from Paul Burns, Director at Victoria Highgrove

It's so lovely to read how well your stay at Highgrove has proved.
Thank you and very best wishes.


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Review from J J (Respite Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere. Unfortunately, I could not meet other patients due to covid restrictions. Interesting activities in the lounge and well organised. Very pleasant room but could not see far as on the ground floor with roof outside.
As I was in rehab the physio's were very good.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for taking the time to give us your feedback. I am pleased you felt the activities were interesting and very sorry you couldn't meet people.
Best wishes.


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Review from T S (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after with great care and kindness. The staff were excellent, always happy to answer any questions about my father's condition and they went out of their way to make sure he was comfortable and safe. As a family, we cannot thank them enough.

Reply from Paul Burns, Director at Victoria Highgrove

It is so gratifying to read your feedback.
Thank you so much.


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Review from Audrey Q (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. The food is good. Caring for my needs is good.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you very much for kindly giving us your feedback. It really does help. Best wishes.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 79 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 79 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Victoria Highgrove is calculated as follows: ( (741 Excellents x 5) + (135 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 898 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 79 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 79 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.