Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 142 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

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Care Provided by Victoria Highgrove

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Monaghan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Highgrove Reviews (142)

Total of 142, showing 101-120
9.8

Victoria Highgrove has a Review Score of 9.8 (9.796) out of 10, based on 75 reviews in the last 2 years. Over all time Victoria Highgrove has 142 reviews.

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Date Published

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Review from Magdi S (Respite Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, management and nurses were so kind and helpful.
I was very happy, and I feel I am at home with my family.
Many thanks to all of them.

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Review from C W (Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very lucky since I came here. I have been treated with respect and kindness and laughter. Sorting my legs out. The staff treated me with the same respect.

Reply from Paul Burns, Director at Victoria Highgrove

It is wonderfully pleasing to read of your great satisfaction.
Thank you.


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Review from M F (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy with her stay and was made to feel very at home. Mum also got on with all the staff and made her laugh on a daily basis and regular interactions. Mum would be happy to stay again, but only if she had to. No place like home.

Reply from Paul Burns, Director at Victoria Highgrove

It's great that your mum was happy and made to laugh.
Thank you so much for telling us.


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Review from Maather W (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very clean and very helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you very much for your feedback and I am pleased we are five stars for you. Best wishes.


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Review from Eve E (Wife of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was good beyond our expectations, with delightful staff and efficient nursing and physio. It provided a much-needed place between the hospital, home and time to regain strength.

Reply from Paul Burns, Director at Victoria Highgrove

So pleased to hear your wonderfully positive views.
Thank you.


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Review from Peter S (Nephew of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for more. Delighted with how clean and well looked after my uncle is. We are always met with a cheerful and friendly welcome and are kept well informed.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you and I am delighted to find you are so satisfied. Best wishes.


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Review from J S (Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well. Nothing was too much for any of the staff. If I needed to be in a nursing home again, this is the home I would like to be in.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was clearly, so very positive. Thank you.


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Review from Reginald N (Husband of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last nine months, my wife has been cared for extremely well. I have had no worries about her care, for all the staff have done such a wonderful job, being fully committed to the work. I would highly recommend Victoria Highgrove as a place for care.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you found the care we provided so good. This is what really matters. Thank you for offering your feedback.


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Review from Lindy T (Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that worked at Victoria Highgrove, were so caring and kind. I felt so safe and looked after. I would definitely recommend this care home. I never felt lonely, as there was always someone to listen if you felt you needed to talk. I met some lovely people, who I will never forget, some who worked
there and some residents, who I'm sure I will be friends with now I am back at home.

Reply from Paul Burns, Director at Victoria Highgrove

I am pleased to learn that your experience was so beneficial. Best wishes.


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Review from A F (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was absolutely wonderful. I couldn't have wished for anything better. When he was first admitted he was really angry because he didn't want to be there but then as time went by he settled. He loved the staff and they loved him. When it was clear that he couldn't go home he
said 'well this is my home now.' He died peacefully after exceptional nursing care.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to write and I am delighted we were able to be of such assistance. Very best wishes.


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Review from J J (Respite Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had so much care and encouragement from each and everyone who have helped to get me back on my feet again. I do the physio to help me to get moving again, I will get back to my useable self again. Everyone has been so marvellous and caring.

Reply from Paul Burns, Director at Victoria Highgrove

It's so lovely to read how well your stay at Highgrove has proved.
Thank you and very best wishes.


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Review from J J (Respite Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere. Unfortunately, I could not meet other patients due to covid restrictions. Interesting activities in the lounge and well organised. Very pleasant room but could not see far as on the ground floor with roof outside.
As I was in rehab the physio's were very good.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for taking the time to give us your feedback. I am pleased you felt the activities were interesting and very sorry you couldn't meet people.
Best wishes.


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Review from T S (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after with great care and kindness. The staff were excellent, always happy to answer any questions about my father's condition and they went out of their way to make sure he was comfortable and safe. As a family, we cannot thank them enough.

Reply from Paul Burns, Director at Victoria Highgrove

It is so gratifying to read your feedback.
Thank you so much.


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Review from Audrey Q (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. The food is good. Caring for my needs is good.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you very much for kindly giving us your feedback. It really does help. Best wishes.


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Review from Barry B (Nephew of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was taken in on a respite package and I was happy with the room and service that was provided for her. She is a vulnerable person at the moment, so I didn't think she would like it, but she seemed to enjoy it, especially her food.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and it is nice to hear of a situation like this turning out positively. Much appreciated.


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Review from Joan B (Respite Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very frightened at first, after being in a ward of people and then brought here in a room on my own. Anyway, I am OK now as they are a lot of special people who look after me. I broke my hip but I think I am going along nicely now.

Reply from Paul Burns, Director at Victoria Highgrove

I am delighted to hear that you are getting along nicely and hope you can now make a full recovery. Best wishes.


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Review from U P (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent - care etc. Pain control is good. I'm pleased with staff who are so helpful, and positive. Take time to treat you with dignity.

Reply from Paul Burns, Director at Victoria Highgrove

It is lovely to get your positive feedback. Thank you so much.


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Review from J R (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I left the hospital where I had amazing care to when I came to Victoria Highgrove, I was greeted most cordially. There wasn't any time day or night that I wasn't cared for by the kindest staff, cheery, chatty and thoughtful. The food was very good and well balanced. I would like to thank
everyone for the care and attention I received, and I know I shall get better faster for that care. Thank you all.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind support and we are delighted you were so happy.
Best wishes.


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Review from Helen O (Respite Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and I was so well looked after by the wonderful staff.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your stay with us was so enjoyable. Thank you for taking the time to provide your feedback.
Very best wishes.


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Review from C J (Respite Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for a week whilst convalescing from a sudden and major operation. The staff here are wonderful - very kind and considerate and couldn't be more helpful. The facilities are excellent, and the food is very good. I highly recommend this facility and am very impressed by the level of care and consideration
I received.
Thank you so much.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your week with us was so positive. Hopefully you are recovering well. Thank you.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 75 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Victoria Highgrove is calculated as follows: ( (702 Excellents x 5) + (126 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 850 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 75 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 75 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Victoria Highgrove

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.