Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 142 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

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Care Provided by Victoria Highgrove

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Monaghan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Highgrove Reviews (142)

Total of 142, showing 121-140
9.8

Victoria Highgrove has a Review Score of 9.8 (9.796) out of 10, based on 75 reviews in the last 2 years. Over all time Victoria Highgrove has 142 reviews.

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Review from J P (Respite Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very happy time in the 5 weeks I was here. The people were always jolly and smiling.

Reply from Paul Burns, Director at Victoria Highgrove

We are so pleased you had such a happy time with us.
Thanks so much for the feedback. Best wishes.


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Review from E R (Respite Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was transferred here from the hospital for recovery after an operation. In spite of rebuilding work at the home, I have not been too inconvenienced. I was well received by all the staff, who have been wonderful, warm and friendly. All the staff have displayed great attention to health and safety and
I have been very happy with my stay here. I would like to congratulate the catering staff on a well-cooked and variety of meals.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for the kind words and I am pleased the meals were to your liking.


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Review from Madeline H (Daughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the Victoria Highgrove nursing home for 15 months until she recently passed away. When she first moved in, she was in a poor state of health but because of the excellent nursing care she quickly improved. She was always monitored very carefully and if there was any sign of
a problem the doctor would be called straight away. The staff were always professional, compassionate, and empathetic and I felt that they looked after her as they would a member of their own family, as they went the extra mile to ensure she was happy and comfortable. Most importantly my mother was very much treated as an individual and she often said how she felt she was always treated with dignity and respect. When it became obvious that my mother was nearing the end of her life, she made it clear that she didn't want to die in hospital and this request was also accommodated. She was given excellent palliative care and was looked after beautifully right until the end.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind and supportive words of support.
I much appreciate your taking the time to provide feedback and I am very sorry for your loss.
Best wishes.


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Review from F M (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially admitted for rehab but for health purposes remained at Highgrove for over a year as a permanent resident. During that time she was given the utmost care, attention and kindness from all the staff - the manager, nurses, carers and even the chef paid special attention to her requirements.
She enjoyed the entertainment and social activities that were provided and the interaction with the other residents at lunchtimes, but from our point of view, it was the hard work and dedication on a daily basis that made the difference. I would have no hesitation in recommending this home.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support. I will let the staff know of your lovely comments.


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Review from Iris B (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to the Victoria Highgrove on 29th March 2019 after two weeks in the hospital for rehab. The staff were absolutely charming and couldn't do enough for me, and very efficient. A bit thank you!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your support and I am delighted you were so happy.


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Review from P G (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was sent to this home for rehab following a fall. The care, support and kindness shown to my Mother was excellent. Nothing was too much trouble. I would recommend this home.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support.


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Review from C R (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion at Highgrove house was second to none, from right down to the kitchen staff up to management.

Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased to read your wonderful comments. Thank you.


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Review from Carolyn C (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having spent 5 weeks in hospital I was discharged to the Victoria. A carer opened the door and said "nice shower and hair wash and then lunch" a really good welcome so it went on a shower (with care and assistance) fantastic food choice of menu - three courses I had lost so much weight lying flat on
my back at the hospital. The local GP diagnosed me and organised 2 scans. I can honestly say I had more care and interest shown to me than I've had for years.
New medication was prescribed, physio, OT, Conversation from carers. I loved my stay at the Victoria and did not really want to leave when discharged.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your kind words, they are very much appreciated.


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Review from Mary B (Resident) assisted by family/friend published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my time here the food was excellent. The nursing was good and my room was lovely.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your kind words.


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Review from I C (Cousin of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having recently arrived at this establishment, we have found it to be clean and well maintained and of a good standard and all staff are friendly.


The negative side is the home has no bath as not all people like showers. Hot water in rooms was an issue but this has been resolved by new boiler being

installed.

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Review from E M (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here, the first thing I noticed was how friendly everybody was.
The care given to me was first class.
The medication was spot on and just two weeks later I am ready to go home.
I have made a good recovery and thank you to everybody here.
I will miss everybody here, they are so dedicated,
I will miss them all.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind words. It is so pleasing to hear of a positive outcome.
Best wishes.


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Review from Brenda C (Respite Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is wonderful. My second stay here. No complaints - only praise!

Reply from Emma Sheriff, Care Quality Director at Victoria Highgrove

Many thanks for taking the time to complete such a positive review of your stay at Victoria Highgrove. It is much appreciated and I am glad your stay with us has been excellent.


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Review from I S (Respite Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here three times. It was the best place for me.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind support.


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Review from Theresa D (Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, I have been very happy during my stay.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind words of support. Very much appreciated.


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Review from M C (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at the nursing home has been very comfortable and pleasant. My health and strength are getting better by the day, except for a urine infection half way through my stay. The physio has been very good, seeing someone daily for exercise. Doctor visits on a regular basis. Occupational therapists
every morning and afternoon. Care being taken to self-medicate and to do exercise on my own. The food has been of hotel standards, a different menu weekly.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind and positive comments.


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Review from Therese D (Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home was good, the carers are very good, also the food which you can choose, if you want also they do your washing which is helpful.

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Review from Patricia I (Resident) assisted by family/friend published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Evening/night care falls short noticeably, run with agency staff. The day staff have looked after me extremely well.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your supportive review. I do however note your concern about agency staff at night and can assure you we are actively seeking to address this as quickly as possible.


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Review from David B (Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good for my needs. Staff very helpful and kind.

Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your supportive comments.


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Review from Pauline T (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The health care workers were professional and kind. I was treated as an individual and with respect. The activities were varied and not compulsory. The gardens was a joy to sit in.

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Review from Joan H (Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints and only praises.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 75 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Victoria Highgrove is calculated as follows: ( (702 Excellents x 5) + (126 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 850 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 75 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 75 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.