Victoria Highgrove has a Review Score of 9.8 (9.803) out of 10, based on 81 reviews in the last 2 years. Over all time Victoria Highgrove has 148 reviews.
Review from M C (Resident) published on 8 December 2016
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Managing Director at Victoria Highgrove
Thank you for your very kind and positive comments.
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Review from Therese D (Resident) published on 4 November 2016
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Overall Experience
4.0 out of 5
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Review from Patricia I (Resident) assisted by family/friend published on 25 October 2016
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Managing Director at Victoria Highgrove
Thank you for your supportive review. I do however note your concern about agency staff at night and can assure you we are actively seeking to address this as quickly as possible.
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Review from David B (Resident) published on 25 October 2016
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Overall Experience
4.0 out of 5
Reply from Paul Burns, Managing Director at Victoria Highgrove
Thank you for your supportive comments.
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Review from Pauline T (Resident) published on 10 June 2016
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Overall Experience
5.0 out of 5
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Review from Joan H (Resident) published on 2 June 2016
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Overall Experience
5.0 out of 5
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Review from G S (Resident) published on 31 May 2016
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Managing Director at Victoria Highgrove
Thank you for your kind words of support.
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Review from Ramina K (Daughter of Resident) published on 21 October 2015
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.803) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 81 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.803 for Victoria Highgrove is calculated as follows: ( (765 Excellents x 5) + (135 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 922 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 81 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 81 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2019
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