Highbury House has a Review Score of 9.7 (9.711) out of 10, based on 10 reviews in the last 2 years. Over all time Highbury House has 31 reviews.
Review from Maria L (Wife of Resident) published on 21 October 2024
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Reply from Victoria, Home Services Administrator at Highbury House
Thank you very much for your kind words. We were very grateful to have the pleasure of looking after your husband and to also welcome you into our home. We really value the high rating you have given our home and Team. Thank you.
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Review from A P (Son of Resident) published on 22 August 2024
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Reply from Victoria, Home Services Administrator at Highbury House
We are very sorry to hear of the loss of your father, and we are sending you our condolences. Thank you for your review, and kind words which we will pass on to the team. We were very privileged to have your father stay with us before he was able to move closer to you.
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Review from Julia T (Daughter of Resident) published on 25 June 2024
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Reply from Victoria, Home Services Administrator at Highbury House
Thank you for letting your father be part of our family, we felt very privileged to be able to look after him. We would like to thank you also for your friendship to the home. We will pass on your kind words to our team. Thank you.
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Review from Lesley H (Daughter of Resident) published on 11 June 2024
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Reply from Victoria, Home Services Administrator at Highbury House
Many thanks for your high ratings of our home. It is a continued privilege to care for your mum.
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Review from James H (Grandson of Resident) published on 3 May 2024
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Reply from Victoria, Home Services Administrator at Highbury House
Thank you for your lovely review of our home and staff, it is a pleasure to be able to look after your grandmother, she brings a smile to the home.
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Review from M M (Daughter of Resident) published on 15 April 2024
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Reply from Victoria, Home Services Administrator at Highbury House
We appreciate the opportunity you gave us to look after your mother and thank you for leaving such a lovely review of our home and staff!
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Review from S D (Daughter of Resident) published on 21 November 2023
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Reply from Victoria, Administrator at Highbury House
We really appreciate you taking the time to leave your review. Thank you for allowing us and trusting us to look after your mother and being a part of the Highbury family.
Thank you also for your positive comments regarding our home and team, I will be sure to share this review with the team here.
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Review from J B (Daughter of Resident) published on 11 September 2023
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Reply from Victoria, home Services Administrator at Highbury House
Thank you very much for your review of our home.
We are very glad your mother is enjoying life at Highbury; it is our continued privilege to be taking care of your mother.
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Review from P Z (Son of Resident) published on 11 September 2023
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Reply from Victoria, Home Services Administrator at Highbury House
Thank you for your highly-rated review. It was an absolute pleasure to have your mum here with us at Highbury; we will miss seeing her smiley face each day. We hope she has settled in well back at home.
Thank you again for your review.
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Review from L A (Wife of Resident) published on 11 September 2023
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Reply from Victoria, home Services Administrator at Highbury House
Thank you for your lovely review of our home, your words mean a lot to us, and we really appreciate hearing the things we are doing well.
We are privileged to continue to look after your loved love.
Thank you.
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Review from Maria B (Partner of Resident) published on 13 February 2023
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Reply from Registered Manager, Group Manager at Highbury House
Thank you for your review and ratings of our home's services. We take great pride in caring for our residents and your high ratings are a great boost to us here at Highbury. Thank you.
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Review from Caroline G (Daughter of Resident) published on 26 June 2022
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Reply from Victoria, home Services Administrator at Highbury House
Thank you, your words mean a lot to us, and we are glad to hear that your mum truly enjoyed being with us at Highbury. It was an absolute pleasure having your mum with us, she was an active lady and we will most definitely miss racing her down the corridors!
Thank you for your lovely review.
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Review from E B (Wife of Resident) published on 29 November 2021
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Review from D F (Daughter of Resident) published on 24 November 2021
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Review from D B (Son of Resident) published on 24 November 2021
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Review from Sophie H (Daughter of Resident) published on 12 November 2021
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Reply from Christine Barber, Registered Nursing Home Manager at Highbury House
Thank you so much for your review and your high ratings of our home's services. We're glad to hear you would highly recommend us to others. We're happy to say we continue to be fully staffed here, and always love to hear when our genuine and compassionate care is appreciated. I think there is some misunderstanding, as we have never been, nor are we, owned by the Eastbourne based company which you have identified, but a small family run business. Our Proprietor began as a nurse herself and even now in her 70s, continues to train staff and play a key role along with her family in her running of our small group of homes. We will take on your points for improvement and please feel free to contact us if you need to.
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Review from Lesley I (Daughter of Resident) published on 25 June 2021
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Reply from Chris Barber, Registered Nursing Care Home Manager at Highbury House
All of us at Highbury was very honoured and grateful to have had the pleasure of knowing your mum, and calling her by her nickname, which she loved. Your mum was full of life! She was the life and soul of the party. It was so lovely to care for her. Your dear mum was young at heart and we always had lots of fun and laughter, we all have treasured memories with her. Thank you for allowing and trusting us to see your mum through the last years of her life and for allowing her into our Highbury family, our lives are richer for having your mum be part of it.
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Review from Pat J (Brother of Resident) published on 10 March 2021
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Reply from Christine Barber, Registered Nursing Care Home Manager at Highbury House
We were all so privileged we could be there for your brother to the end. Our thoughts are with you and your family at this difficult time.
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Review from Susan M (Daughter of Resident) published on 5 October 2020
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Reply from Christine Barber, Nursing Care Home Manager at Highbury House
Thank you so much for your kind and honest review. It truly was an honour for all of us to be there for your dad. We take great pride in caring for elderly ones and your comments are a great boost to myself and the staff here at Highbury. Thank you.
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Review from Andrew A (Son of Resident) published on 1 May 2020
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The Review Score of 9.7 (9.711) out of 10 for Highbury House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.711 for Highbury House is calculated as follows: ( (83 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 114 Ratings = 4.711
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Highbury House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 Mar 2025
We currently have rooms available. If you would like to see them,
please call us for a tour of our home or get in touch if you have any
questions.
We provide 24 hour care with trained care staff on
duty. We have 30 single rooms, with en-suite or nearby facilities
available. All rooms are fully furnished and equipped with smoke
detectors, nurse call system, radiator, television and telephone
point. Residents are encouraged to furnish their own rooms with
personal items if they so wish.
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Job Title: Registered Nursing Care Home Manager
Joined: 2020
Since the start of my career in care, I have always felt privileged to work in the care sector. It all started when I was 16 and I began working in a nursing home in Horsham as a Healthcare Assistant. I am now the proud Nursing Care Manager at Highbury House and I find it very rewarding to be working with a brilliant team and giving great person-centred care. I am passionate about my family and my work and I joined Southcare Homes because their family values go all the way to the heart of the company and into the hearts of the staff that work here. I hope my extensive experience will help Highbury House achieve its potential, continue offering personalized care to residents and remain a happy home for everyone within.