Highbury House has a Review Score of 9.7 (9.711) out of 10, based on 10 reviews in the last 2 years. Over all time Highbury House has 31 reviews.
Review from G K (Nephew of Resident) published on 16 January 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T K (Respite Resident) published on 22 October 2019
Submitted via Postal Card •
Report
Reply from R Charman, Home Manager at Highbury House
Thank you so much for your kind words and it was a pleasure to have you stay with us. So glad you are on the mend- Please come and see us if you are passing. The staff are missing you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen (Niece of Resident) published on 15 October 2018
Submitted via Website •
Report
The staff maintain a very clean and caring environment, they arrange daily activities for
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maurice T (Nephew of Resident) published on 12 October 2018
Submitted via Website •
Report
Plus piano and songs in the evening. My Aunt joined in knowing all the words.
All are Lovely caring people who help to make
Reply from Alison Worms, Registered Home Manager at Highbury House
Thank you very much for your review. We are very pleased your Aunt is enjoying her time at Highbury House. It is lovely to know your Aunt enjoys the music and reminiscing over the good old days. We really strive to create a cosy, caring environment for our residents so please let us know if there's anything we can do to make life at Highbury even better.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandi A (Friend of Resident) published on 30 May 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nick W (Son of Resident) published on 11 April 2018
Submitted via Postal Card •
Report
Reply from Tracey Austin, Group Manager at Highbury House
Thank you for your review and kind words, we are so pleased your father has settled in so well. We are always happy to help.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gerry E (Daughter of Resident) published on 16 January 2018
Submitted via Website •
Report
Reply from Maria Gabriels, Marketing at Highbury House
Dear Gerry. Thank you for your positive comments. I am so glad to hear that your mother is happy with friendliness and competence of all the staff! Call us if there is anything we can help you with.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia C (Daughter of Resident) published on 3 May 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma K (Daughter of Resident) published on 5 October 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeremy (Son of Resident) published on 14 April 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen B (Daughter of Resident) published on 2 December 2015
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.711) out of 10 for Highbury House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.711 for Highbury House is calculated as follows: ( (83 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 114 Ratings = 4.711
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Highbury House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 Mar 2025
We currently have rooms available. If you would like to see them,
please call us for a tour of our home or get in touch if you have any
questions.
We provide 24 hour care with trained care staff on
duty. We have 30 single rooms, with en-suite or nearby facilities
available. All rooms are fully furnished and equipped with smoke
detectors, nurse call system, radiator, television and telephone
point. Residents are encouraged to furnish their own rooms with
personal items if they so wish.
Loading
Loading events
Job Title: Registered Nursing Care Home Manager
Joined: 2020
Since the start of my career in care, I have always felt privileged to work in the care sector. It all started when I was 16 and I began working in a nursing home in Horsham as a Healthcare Assistant. I am now the proud Nursing Care Manager at Highbury House and I find it very rewarding to be working with a brilliant team and giving great person-centred care. I am passionate about my family and my work and I joined Southcare Homes because their family values go all the way to the heart of the company and into the hearts of the staff that work here. I hope my extensive experience will help Highbury House achieve its potential, continue offering personalized care to residents and remain a happy home for everyone within.