Review from S W (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been here for 2 months now and settled in really well, with the help of all the staff. She has been looked after so well and loved everyone. Everyone is so welcoming to me and the rest of the family and it really has a "home from home" feel to the place. Thanks, everyone. Much appreciated.

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Review from R B (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

Dad had a fantastic stay at Patcham Nursing Home. The staff were wonderful, kind and considerate with him and us, his family. The garden was a joy to behold. Dad was up most days in the living room and seemed to enjoy to company and entertainment. I felt the staff had a real connection to dad and they

were always telling me stories of what he'd been up to and said.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your positive comments which will be shared with staff.
It was a pleasure to support your father and meet with his family who gave us such an insight into his life.

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Review from Wendy P (Sister of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

Generally greeted by cheerful staff. My brother is very well looked after with empathetic care. Diet here is healthy and generous with choice and enough variety. The property and furnishing at present are being revamped to high standards. The glorious garden is a delight.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your positive comments on our care service. This will be shared with the staff team.
The rooms and environment are in the process of refurbishment and this will continue throughout the home.

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Review from Ian D (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

A lovely house in a lovely setting and an instant feel that its a home rather than an institution. Warm, friendly feel with lovely staff and a positive atmosphere.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your positive comments which will be shared with the staff at Patcham Nursing Home.

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Review from Alek Y (Friend of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

My old friend spent his last few months in Patcham Nursing Home and it was such a nice place for him to stay and for me to visit him there. The staff and management are amazing and very caring people. A big thank you to them.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

It was an honour to care for your friend and the support you gave the staff in understanding his religious beliefs as part of his life pathway.
Thank you again for your kind words which will be shared with the team at Patcham.

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Review from Mona Vera J (Friend of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

I visited my friend several times in the nursing home and was delighted to find him happy and contented. He had a room overlooking the beautiful gardens and was receiving excellent care and attention. I would recommend the home to any of my friends.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your kind words which will be shared with the staff. We at Patcham Nursing Home endeavour to always support families and have open visiting to allow flexibility.
We were pleased to be allowed to care for your friend and support his values and beliefs.

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Review from S Y (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

It was looking like a holiday cottage. I believe that is important to look pretty (especially garden). Also, that was nice to visit him at any time suit our lives. While we visit him, our children were playing in the garden. Nobody stopped them (which is so nice). In addition, it was great to see him

from his window when he is not able to accept us.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your review and the positive comments.
It was a pleasure to be involved in his care.

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Review from D P (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience

We were very pleased, happy with the care of my mother.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for reviewing our service and these positive comments will be shared with the team.

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Review from Andrew N (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

The care, love and attention my mother received was superb. Every member of staff was excellent. Nothing was ever too much trouble.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

It was a pleasure to be trusted to give care ensuring your mother's choices, values and beliefs were paramount to her and you as family.
I would like to thank you for your kind words given to staff .

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Review from Tim M (Son of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience

My mother was admitted/referred to Patcham Nursing Home in February of 2018. My mother had always been against care home care but once she arrived she settled in very well. The post-cancer, ongoing care and medical treatment that she required was excellent. The nurses and carers were incredibly loving,

supportive and always made my sister and I welcome whenever we came to visit which was every other day some weeks i.e. we celebrated her birthday in the care home as if it was her own front room. Sadly, my mother passed away in June, something that remains with me is the support and care the nurses and team gave to my sister and I on her last day. It was a very traumatic day and night for us but what might be traumatic for us is a fairly regular occurrence for the home but they treated us both with huge support, respect and the dignity my mother deserved right up to the end. This is a fabulous, caring and very supportive care home. Thank you for everything you did for my mother and my family.

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Review from Rodney S (Nephew of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

Excellent facility. Its main strength was the staff who were outstanding in every way, caring committed attentive and communicated wherever they were involved. The nursing staff managed all medical and personal issues.

Reply from Allyson Ettiene, Manager at Patcham Nursing Home

Thank you, Rodney, for your kind comments. The staff and management at Patcham continue to strive for excellence in the delivery of person-centred care to all of our residents. We are pleased to have made a positive difference in your time with us.

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Review from Siobhan (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience

My mum was transferred to Patcham after having brain surgery to remove a secondary cancerous tumour. She was 74 and had not recovered from the surgery. The staff were so caring to her and despite having a short life expectancy, my mum felt a quality of life and personalised care. At the final last days,

the staff were amazing to myself and my brother. My mum passed peacefully and we knew she was well looked after in her final hours. Thank you.

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Review from Shirley S (Sister of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

After several weeks in hospital, critically ill, my sister was transferred to Patcham Nursing Home in Brighton. Prior to this she had been in the care of another home where she had been badly neglected which resulted in my sister having severe bed sores, falls, which caused septicemia! My sister is

a type 1 diabetic and has heart failure. The compassionate ongoing care she is receiving in Patcham is to be commended. The staff from manager, RN and all the nurses and carers are excellent!

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Review from Matthew P (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

My father spent the last few weeks of his life here. He said he could not have imagined a nicer home or nicer staff. The care was exceptional and all of the staff were too lovely. On behalf of the family, I express our sincere thanks and gratitude to everyone at Patcham Nursing Home.

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Review from Julia Ann F (Daughter of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience

I am so happy I chose Patcham Nursing Home for my mother to spend two weeks respite. I knew she would be in safe hands as soon as I met the manager and I was proved right. Attentive approachable staff, a charming garden and delicious à la carte food. Thank you Patcham Nursing Home.

Reply from Allyson Ettiene, Manager at Patcham Nursing Home

Thank you for your kind comments. The team at Patcham Nursing Home is continually striving to uphold and improve the quality of care we give both to our residents and their relatives.

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Review from Helen B (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience

Carers very caring people and all very friendly. Very good at their job. Family atmosphere. Looked after my mum very well. She was not the easiest of people, due to her conditions, to look after but they always make sure her edges were on the bed and bedsides were up. Never once did I have to say about

this, not like other homes my mum was in. I was constantly having to complain. Would have been nice to have sent some flowers and card for her funeral.

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Review from Ron E (Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience

The menus were ample with a choice of foods at every course and some you didn't think they would have, it's all there. There was a resident chiropodist and entertainments manager. A staff member would come in and do the ladies hair once a week on Friday. Wednesday a musician came in for an hour. IT'S

JUST THERE - WHATEVER YOU WANTED - IT WAS THERE. A resident tended the garden whenever he was able. I'm afraid I was there just one week, then I stayed another week, then another week until my 6 weeks were up. Then I said to the staff, can I stay longer? They all agreed that I could except NHS (they said NO) so 6 weeks for the best holiday (respite) that I could have. I can only remember some of the names but all had that friendly face that you want when you are ill.
So thank you, all of you.

Reply from Allyson Ettiene, Home Manager at Patcham Nursing Home

Thank you for your review of our home. It is our intention to give our residents person-centred care which meets their individual need. We continue to strive to maintain and improve our residents' experience at our home.

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Review from Sharon L (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience

I cannot fault this amazing nursing home. My mother has had the best care one could wish for. Whenever I go to visit, I ask the first carer or nursing staff where my mother is and they immediately know and guide me to where she is.
Her room is always clean and tidy and her clothes, both in the wardrobe

and in the draws are neat and always tidy. The staff are the same as when my mother went there four years ago. Which is always a good sign. The people from the catering staff right through to the top are lovely caring people. I can honestly say I haven't had a days worry since my mother went into their excellent home.
Highly recommend this place. A big thank you to all the staff from a very grateful daughter.

Reply from Allyson Ettiene, Home Manager at Patcham Nursing Home

Thank you for your review of our home. Our aim at Patcham Nursing Home is to continue to provide excellent, person centred care to all our residents and to create a warm environment of being 'at home'. We appreciate your feedback to us.

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Review from Madeleine W (Great-granddaughter of Resident) published on 21 July 2017
Submitted via Website • Report

Overall Experience

92 with vascular dementia and immobile she is washed and cleaned daily, given the opportunity to wear any clothing she wants, her dignity is kept. Her food requirements mean she's feed with help of others, the encouragement and patience with my grandmother is impeccable. The nursing home is split into

two levels with high dependent upstairs. She loves her new home.
She gets her hair done and care staff paint her nails. Her medical needs are met and local doctors are always on hand. Staff are impeccable.
I feel my grandmother is in a safe place with call bells and locked doors safeguarding her.
I have regular communication with the team there.
I drop by night and day due to my working shifts they are not only consistent but her paper work is up to date.
They keep time date record like a hospital, they allow me to see her food / fluid intake, her toilet habits, her mood, her personal hygiene and any concerns this means they are proactive with her care.

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Review from P D (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience

The staff are helpful and kind to residents and family. Everywhere looks clean and the staff work very hard to maintain standards. I feel I can discuss any issue open and honestly with the matron.

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Patcham Nursing Home

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Funding & Fees Guide for Patcham Nursing Home

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