The Pines Care Home

Furze Hill, Hove BN3 1PA
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9.7 69 Reviews
  • The Pines Care Home, Hove
The Pines Nursing Home is a purpose-built luxury nursing home and is part of Country Court Care, winner of the Health Investors Award for residential care provider of the year 2015.

The home offers a comfortable and active retirement lifestyle for its residents and provides leading-edge care tailored to older age-related care needs.

The home works closely with family and loved ones and has strong community links that include an excellent relationship with related health services and professionals.

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Care Provided by The Pines Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tiago Conceicao (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Pines Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Pines Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • Onsite car park available


The Pines Care Home Reviews (69)

Total of 69, showing 1-20
9.7

The Pines Care Home has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time The Pines Care Home has 69 reviews.

Overall Experience

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  • 17
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Date Published

69
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Review from John C (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Recently renovated and comfortable rooms.
However, care was definitely inconsistent in my experience and wouldn't recommend it. My mum came in walking well from the hospital and declined rapidly whilst there. Didn't seem able to improve until she left. Thankfully now walking again.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Dear John,, tank you for your feedback. I'm sorry to hear that your experience was not as positive as we would hope. We always strive to provide the best possible care and support for our residents, and we take all feedback seriously as we continue to improve. Kind regards, Tiago Conceicao


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Review from Janet A (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care providers. Recently refurbished and is clean comfortable and stylish. Staff are all very professional, approachable and genuinely caring. Food is fresh and varied. A range of activities are available daily, with great coordinators. It is as close to a home from home as is possible under
the circumstances.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for leaving your review for The Pines Care Home. Your lovely comments will be shared with the staff team as this means a lot to all of us.


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Review from Janet W (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so kind and caring. The housekeeping, catering, activities, estates, admin, management and nursing teams.
The nursing team, both RN's and Health Care Assistants, are excellent. They know Mum very well and treat her as an individual with her own unique needs.
They always make time
to discuss any concerns we may have or when there's a change in her care plan.
The two Activities Co-Ordinators are wonderful. They enthusiastically engage the residents in fun activities including trips out. By not wearing uniforms they seem less clinical which brings a lovely colour and variety to the residents' lives.
The refurbishment has made a huge difference to the dining and sitting areas including a patio with tables and chairs which Mum has enjoyed sitting out on and having lunch in the sun.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for writing your review and for your lovely feedback. We appreciate you taking the time to leave us a review and we are pleased that you are happy with the care we provide for your Mum and that she has been making the most of the refurbishments. Your comments will be passed on to the rest of the team here at The Pines.


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Review from T C (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved down from independent living in Greater London to The Pines Care Home in January 2024 after my stepmother passed away in September 2023. He is 96 but has all his faculties and is active and social. He was very lonely living on his own and he has absolutely thrived since moving into The
Pines. My brother and I visit him frequently and the level of care and personal attention is second to none. All the staff are extremely professional and caring and very friendly to us when we visit. Since the recent renovation, the facilities are superb and the communal areas look more like a luxury hotel than a care home! The management of the home and the activities staff are first class and nothing is too much trouble for them. My dad has had a new lease on life since living there and loves interacting with the carers and staff, and the nurses are brilliant too. He's loving his 3-course lunches and has put on half a stone! Highly recommended.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave your review for The Pines Care Home. It is heartwarming to read your lovely comments and feedback. We are so pleased to hear that the renovations and new facilities are like a luxury hotel. It is a pleasure to care for your dad and for you all to be part of The Pines family. I will share your comments with the staff team. Warmest regards.


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Review from Jane B (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff for the amazing care they are taking of my mum. Not only do they take care of her but they also support me - Mum has Alzheimer's and I'm on a steep learning curve but every single one of the staff is always ready to listen if I'm struggling (and also when things are going well).
They really have taken the time to get to know Mum and she's told me that she's happy and everyone takes really good care of her. It's such a relief to know that she's safe and happy - I can't thank everyone enough.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for leaving your review for The Pines Care Home. We truly appreciate you taking the time to leave your wonderful comments and feedback and we are delighted to hear that your mum is happy and receiving the care she deserves. We understand how difficult it can be for family members so if you have any further questions you are always welcome to ask. Your comments will be shared with the staff team.


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Review from Jane W (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at The Pines Care Home for nearly two years and the care and kindness she has received during this time is wonderful. Recently she had a sudden deterioration in her health but with the care, diligence and kindness of all the staff she has made a very good recovery. All
the staff (from medical, care assistants, activity coordinators, housekeeping, hospitality, catering, reception and maintenance) treat the residents like family and we cannot praise the manager and all his team enough. It is very hard to pick out one member of staff to thank as everyone we come into contact with are equally kind and caring. All the promises we were given in an introductory meeting have been fully met which obviously is very reassuring when making this life-changing decision to move into a Care Home.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mother is receiving the respect, kindness, and dignity she deserves. Our team takes great pride in fostering a friendly environment. Your feedback means a lot to us and will be shared with the team. Thank you for your trust and support.


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Review from Kevin T (Son-in-law of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We received a very warm welcome upon our first visit to The Pines and the process of moving my mother-in-law in was handled with speed and compassion at a very difficult time. There is always a friendly atmosphere around the home and all areas are kept spotlessly clean. All the staff are very friendly
and exceptionally caring.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for taking the time to leave a review for The Pines Care Home. Your kind words and feedback are truly appreciated and will be shared with the staff team. It is our pleasure to care for your mother-in-law and include her in The Pines family.


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Review from L F (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received exemplary care from all the staff at The Pines. The atmosphere is calm and relaxed with a genuine family feel. The new social areas are well designed and never feel institutional. Staff are professional but make each resident feel appreciated and cared for. We love the dogs.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write your review for The Pines Care Home. We are pleased to hear about you and your mother's positive experience and will pass on your compliments to our staff team. Warmest regards.


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Review from R C (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a special care home, full of staff who really care and treat the residents with kindness and dignity.
Lovely communal area, great food and dads bedroom is perfect.
Thank you for looking after my dad so well.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for leaving your review for The Pines Care Home. It is heartwarming to read your comments about the care your dad is receiving and that his bedroom is perfect. Your kind words will be passed on to the team. Warm regards.


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Review from Louise M (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Pines Care Home for almost three years until her death in July 2023. Right from when she went in staff went out of their way to make her feel comfortable and valued. Daily activities are stimulating and varied and all the staff are friendly, caring and compassionate. My mother had
Parkinson's and by the time she died was unable to do anything. She totally relied on the staff to meet all her needs and not once did they let her down. The same staff also were fantastic to myself and my sister and we were very touched that six of them attended her funeral. I cannot recommend The Pines highly enough and the manager and his wonderful team deserve to be recognised.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for taking the time to leave your wonderful review, especially at this time. Your feedback will be passed to the staff team who will appreciate your kind words. Your mum was part of the family, here at The Pines as were you and your sister. Warm regards,


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Review from Tina B (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home really is the best. The way they looked after my mum with love, care and professionalism. The staff are exceptional and all done with care and a smile.
My thoughts are the home is only as good as the staff within it and you can’t get better.
They made a sad journey the best it could
be. Thank you.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines Care & Nursing Home, we will pass your kind words on to the staff team.


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Review from Stewart B (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The outstanding feature of The Pines Care Home is the warmth and caringness demonstrated in particular by the management and nursing staff. They are proactive in caring for my mother and both encouraging and honest about her needs. Activity provision is also really good - The Pines have managed to recruit
and retain some great individuals.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a lovely review. We appreciate your kind words and your support and it's lovely to hear how happy you are with the care provided for your mother at The Pines Care Home. Thank you.


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Review from Ursula R (Friend of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Pines Care Home does deserve the word 'home'. The staff always make me feel welcome and the environment is cared for and cheerful.
My friend was admitted to The Pines more than three years ago. I have since visited her regularly.
My comments are based on what I observe during my visits. This
includes contact with various members of staff. I can't comment on other residents' rooms, nor specifics re. 'value for money' as I am a friend and do not know what the costs involved. However, I'm confident that 'good' must be the relevant option.
I very much value the person-centred approach. While the residents have much in common in that they belong to the same age group, have lost independence and need support, they are always treated as individuals. My friend has nursing needs and thus requires a hospital bed with a pressure-relieving mattress etc. The fact that she could bring some of her own pieces of furniture to The Pines, as well as having her own pictures on the walls, gives the room a homely feeling rather than a clinical one.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for your lovely review for The Pines Care Home. Your kind words and support are appreciated. Best regards.


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Review from A S (Sister of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the wonderful care of the team at the Pines for quite a few years now. Whilst delivering first-class care in what is a care home, The Pines is a very special place which goes above and beyond. There is a personal connection not just to the residents but to their family members
and friends. Nothing is too much trouble. It feels like home and one big happy and highly professional caring family. I highly recommend it.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care Home, it is our pleasure to care for your sister as part of our family here. I will pass your kind words on to the staff team.


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Review from Candice K (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines management and staff are so thoughtful, kind and very caring. They have always done whatever they can to make my mum happy. The place is spotless and very organised, and I would highly recommend The Pines.

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Review from Jacqueline B (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father landed on his feet when he arrived at The Pines in November. The staff are friendly and go out of their way to help. They are able to be both professional and exceptionally kind to all our family. I have to compliment the manager for creating such a pleasant atmosphere for the residents, visitors
and workers. He and the team are a marvel!

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for leaving such a lovely review for The Pines Care and Nursing Home. We are delighted to hear that you are so pleased with our care for your father, we are very happy to care for him as part of our family here at The Pines.


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Review from Cindy E (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to The Pines in September 2021 from a nursing home in Worthing. Six weeks later, she could not be happier. Her medical, emotional and practical needs are all fully met. The staff are warm and super-efficient. They are kind to Mum, other residents and me, as a concerned daughter. Truly
superb standard of care.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care & Nursing Home, we appreciate all comments and feedback. We are delighted that you are so pleased with our care of your mother and it is our pleasure to care for her as part of our family here at The Pines.


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Review from Viv C (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nine months. To begin with, my family and I knew she would resist being there. It’s taken the whole nine months for her to adjust, we’re very happy to say, she has settled in now. Agrees that the staff are kind, helpful and caring.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care and Nursing Home, we are very pleased that your mother has settled in so well with us and is enjoying life at The Pines.


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Review from George K (Husband of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines is a special nursing home. As a family, we are so grateful to the manager and all the staff, nurses, carers, events organisers, cooks and cleaners who make this nursing home such a wonderful home. Nothing is too much trouble for anyone. The care and nursing are exceptional.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for writing a review for The Pines Care and Nursing Home, we are very pleased that your family is so happy with our care of your loved one. I will pass your kind words on to the staff team.


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Review from Duncan B (Son of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, regardless of role, have been consistently kind, polite and professional in their manner. Mum has been treated with the utmost care and respect and for this, we as a family are very grateful.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines, we are very grateful for your feedback. It is our pleasure to care for your mother as part of our family here at The Pines.


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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for The Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for The Pines Care Home is calculated as follows: ( (102 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 130 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Pines Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Tiago

Tiago Conceicao

Job Title: Home Manager

Joined: 2014

I am a committed and dedicated Home Manager, I'm passionate about enriching the lives of our residents by delivering the highest standards in care and quality of life. I'm passionate about promoting individual choice for residents, allowing them to feel empowered. I was awarded a staff award for ‘Local home, national family’ in recognition of hard work and dedication to my role.


Dora

Dora Godellei

Job Title: Well being & Activity Coordinator

Dora ensures all residents are included in activities at our care home in Brighton. Dora was awarded a staff award for going out of her way to make residents feel special. In spending time getting to know those under our care, Dora provides activities, outings and entertainment that reflect residents’ interests, enabling people to retain their links to the community in Hove.


Attila

Attila Szecsi

Job Title: Chef Manager

Attila has been Chef Manager at The Pines since 2014. He takes pride in providing consistently high quality food for residents every day. He is involved in nutritional care planning for each resident, ensuring that special diets and personal preferences are catered for. He is always looking for new ideas and opportunities to add variety to the menu.


Anna

Anna Srokowska

Job Title: RGN Nurse

Anna has worked at The Pines Care & Nursing Home since 2004, she loves getting to know the residents and is passionate about providing the very highest standards of nurse care and support.


Jenny

Jenny Couronne

Job Title: Care Assistant

Jenny has worked at The Pines Care & Nursing Home for three years, she lives locally in Hove and loves working with the residents. She takes time to get to know each resident and discover their likes and dislikes.


Frequently Asked Questions about The Pines Care Home

What types of Care is The Pines Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Pines Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Pines Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at The Pines Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Pines Care Home to the centre of Hove?

1.0 mile(s) as the crow flies, distance by road may be significantly further.