The Pines Care Home

Furze Hill, Hove BN3 1PA
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9.7 69 Reviews
  • The Pines Care Home, Hove
The Pines Nursing Home is a purpose-built luxury nursing home and is part of Country Court Care, winner of the Health Investors Award for residential care provider of the year 2015.

The home offers a comfortable and active retirement lifestyle for its residents and provides leading-edge care tailored to older age-related care needs.

The home works closely with family and loved ones and has strong community links that include an excellent relationship with related health services and professionals.

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Care Provided by The Pines Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tiago Conceicao (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Pines Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Pines Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • Onsite car park available


The Pines Care Home Reviews (69)

Total of 69, showing 21-40
9.7

The Pines Care Home has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time The Pines Care Home has 69 reviews.

Overall Experience

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  • 17
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Date Published

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Review from David A (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines Care Home supported my father with care and consideration. He moved, aged 96, in March, following a fall and broken hip, and also with lung cancer, after determinedly living independently in his own flat. Although he recognised the need for greater care and support this was a major change,
and the staff could not have been more caring in helping him make the transition. They went out of their way to help him maintain links with his family through video and phone calls, encouraged his hobbies and interests, and provided both psychological support and practical care that maintained as far as possible his dignity, integrity and independence. As he required terminal care my father was well supported and looked after, and the team kept us in close touch with his condition and mood. They managed his death and our visits (including our dog!) with sensitivity. We are extremely grateful that he was cared for at The Pines and thank them for their professional and caring approach.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines Nursing Home, especially at this sad time for you and your loved ones. It was our pleasure to care for your father as part of our family here at The Pines, he will be greatly missed and fondly remembered by all the team.


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Review from Vanessa T (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Pines Care Home for what we thought would be a short stay, as she had been in hospital and was very poorly and needed 24-hour care. She stayed 14 months. In that time she was excellently cared for by the wonderful staff. They are all so friendly, helpful, dedicated and most of all,
caring. I can’t thank them enough for looking after my mum during these difficult times and I would highly recommend The Pines to anyone. They were brilliant. Thank you so much.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for writing a review for The Pines Nursing Home, we are delighted to hear how happy you have been with our care of your mother. I will pass your kind words on to the staff team.


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Review from Aime O (Granddaughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this wonderful care home enough. The kindness, consideration, and dignity shown to their residents is remarkable. I've never felt so welcomed, respected, and looked after by a care home. My grandfather, who recently passed, came to The Pines in a very vulnerable position and they
showed the utmost compassion and support to him right up until the end of his life. He lost his sparkle for a while, but the team at the Pines brought him back to us at a time where the world was a scary place. Each staff member we encountered made a huge difference to his life in such a positive way and you can truly see how much they care both as people and professionals. A wonderful, dedicated, respectful establishment that should be recognized for its amazing qualities, facilities, and staff! Thank you from the bottom of my heart, always!

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care and Nursing Home. It was our pleasure to care for your Grandfather as part of our family here at The Pines.


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Review from Keri S (Private Carer of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are always happy, clean and healthy. The staff are amazing! They care extremely well, and there are always activities, well planned out and appropriate to each client's needs. The home is always spotless and well-staffed. The care here is above and beyond what I expected to find, and they
provide a wonderful home.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines Care & Nursing Home we are delighted that you are so pleased with our home and the care and support we provide.


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Review from Lloyd H (Son of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at The Pines treated me and more importantly, my mother, with top-quality care, understanding, professionalism and most of all, love.
I would not hesitate to recommend, in the highest terms, The Pines, to look after the most cherished thing in our lives, our Mum.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines Care & Nursing Home; we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our family here at The Pines.


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Review from Sue L (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Pines in Hove for several years now. She became a resident following the death of my Dad when she needed minimal care, and initially was very capable and fairly fit, and only a little forgetful, requiring support only with some medication. She went for daily walks around
the adjacent park and enjoyed many pastimes and hobbies, joining in group activities when she felt like it, but always enjoying the varied meals and company of the youthful, energetic staff.
Mum is now 94, and in the intervening years, has experienced many health changes and a few hospitalisations. She has received excellent care throughout, which has adapted to meet her changing needs. She now requires full personal care and has benefited from the skilful nursing care and medication being administered as necessary. The activities staff do an amazing job. I can't thank the manager and staff enough for their dedication and care, especially during the pandemic with its many challenges.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care & Nursing Home. It is our pleasure to care for your mother as part of our family here at The Pines. I will pass your kind words on to the care team.


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Review from Fiona H (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been at The Pines for almost 4 years, and he has been generally very happy during his time at the home. In fact, in a lot of ways, it has given him a new lease of life! He really enjoys all the activities that are on offer and also spending time with the other residents and the staff.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for leaving a review for The Pines Care & Nursing Home; it is a pleasure to care for your father as part of our family here at The Pines and wonderful to see him enjoying life here with us.


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Review from Liza A (Wife of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has spent several respite periods in The Pines over the last four years and is now a permanent resident as unfortunately, I am unable to care for him at home. Each time he has returned, he has received a warm, friendly welcome from the staff, many of whom were working there then he first
went in. It is good to see the same people on a regular basis and makes it more like home for him. I would certainly recommend The Pines to anyone looking for a long-term home for a family member.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care & Nursing Home; it is wonderful to hear that you are so happy with our care of your husband. I will pass your kind words on to the staff team.


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Review from Brian C (Brother of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in The Pines Nursing Home in Hove. I was very pleased with the care she received from all the staff. They were all very friendly, helpful and caring. This is probably the best nursing home in Brighton and Hove and I would recommend it to anyone in this area who have such needs. Thank you
all.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to review The Pines, we are delighted that you are so pleased with the care of your sister. I will pass on your comments to the staff team.


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Review from Nicci G (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived in The Pines for over 10 years and was very well cared for during her stay and particularly during more recent years when she started to decline and became more and more dependent on her carers. She was given genuine wonderful care and understanding of her needs and deterioration mentally
and physically. The staff also provided great support to myself and my sisters with sympathy and understanding which was much appreciated and helped us so much. The Pines staff build a lovely community with social events, outings and activities and ensure all who want to participate can, even when mum could not use her hands to paint since her retirement she had been an avid painter, they helped her carry on her hobby by helping her to ‘paint by mouth’ with lovely results.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines, it was a pleasure to care for your Mother, she was a very big part of the family here at The Pines. Thank you for your kind words.


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Review from Christopher B (Son of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2017 my 92-year-old Father needed Nursing Home care. My Mother (also 92) did not want to be separated from my Father. In April 2017 they were both admitted to The Pines Nursing Home in Hove, East Sussex. My father passed away in June 2020.
During the three years my parents were cared for at the
Pines, I have nothing but the highest regard for the Home. The Management and Staff were all very kind and comforting and showed great professionalism at all times.

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Review from Sharon H (Daughter of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had spent 4 weeks in the hospice when it was suggested that mum be moved to a nursing home as her illness had slowed down. The Pines was recommended by the staff at the hospice with whom we had the utmost trust.
What I remember most was the smiling welcome by the front of house and the staff
who were to take care of mum.
The Pines does not feel like a care home, no wing back chairs but a bright and airy conservatory and lounge.
There are activities most days for the residents. Unfortunately mum was not well enough to participate with other residents so the Activity staff went to mum in her room.
Cd19 came along while mum was a resident and we were no longer able to see her on a daily basis.
The manager and his team realised mums 80th birthday needed to be celebrated and we were allowed to see her with PPE. When mum deteriorated the manager called myself and sister in to see her for one last time.
The manager and his staff ensured mum was well looked after and in the end a dignified death.

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Review from G B (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am a health care worker and I see inside many homes and also the standard of care in the community and I am so pleased to say The Pines is one that I am happy to have my Mother in.

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Review from Caprice F (Power of Attorney of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines is warm and welcoming. Mum is well looked after and happy. I couldn’t recommend this nursing home more highly. All the staff go the extra step beyond what they have to.

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Review from Marina (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines is a lovely nursing home where my mother-in-law has been for the past 14 months (unexpectedly long!). We have experience of several different homes in the area, and The Pines is by far the most friendly and welcoming. The staff are unfailingly smiley and helpful and are never too busy to answer
questions or help. There are tons of activities and everyone is encouraged to join in. They seem to really care about the residents in their care.
I recommend them highly.

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Review from G M (Niece of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at The Pines for several months now. He is very well cared for. Staff are friendly, caring and helpful. We have had experiences of three other care homes in the last year. The Pines is by far superior to all the others.

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Review from Hilary H (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care during her time at The Pines. She, and all the family, were welcomed and treated with respect by everyone. The staff were friendly and caring and the atmosphere throughout was warm and homely. At the end of her life she was treated with great kindness and we, her family,
were given all necessary support and advice. Her death was calm and dignified and her privacy was respected just as she would've wanted. I am immensely grateful to the staff for this.

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Review from Judy D (Daughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot adequately express how grateful our family is for the kind, compassionate and dedicated care given to our mother by the whole team at The Pines. The ambience at The Pines is wonderful and the team somehow manage to maintain a calm, professional and happy atmosphere under difficult circumstances.
Our mother was treated with patience and kindness during her seven-week stay and was allowed peace and dignity during her final hours. For that, her family will be forever thankful. I can recommend this clean and pleasant care home unreservedly.

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Review from Sami M (Daughter-in-law of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed here for 12 weeks respite while we had her flat adapted and I can't thank the staff and management enough for her exceptional treatment and care. My mother-in-law's health has been declining and when we admitted her to The Pines for respite she was very unhappy and not willing
to participate in anything. After her first weeks stay she was like a different person and more like the woman she was. She really enjoyed the social aspect of the home and joined in the daily activities, it was so great to see her out of bed and having fun. She especially enjoyed the resident dogs at the home!
The nursing care given to her has given her a new lease of life and she did not want to return home at the end of her stay, we felt so at ease knowing she was being so well cared for and if the need arises for her to come to a nursing home on a permanent basis the pines will definitely be the one we choose.

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Review from Peggy T (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was hesitant to move into The Pines Nursing Home as anyone older would be and also coping with being poorly. I found that very soon, the warm and concern of the Carers was supportive and keen to help you relax. The atmosphere is positive and of course, there are human errors occasionally, that all
put right as soon as possible.
Food is an important item option in all care and The Pines staff do adapt and I think care homes should changes their suppliers occasionally for stimulation. Very good altogether.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for The Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for The Pines Care Home is calculated as follows: ( (102 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 130 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Pines Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Top 20 Care Homes South East England 2015

Recipient: The Pines Care Home

Date: Sunday 01 Feb 2015 More details

Top 20 Care Homes UK 2015

Recipient: The Pines Care Home

Date: Sunday 01 Feb 2015 More details

Top 20 Care Homes South East England 2014

Recipient: The Pines Care Home

Date: Saturday 01 Feb 2014 More details

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Meet the Team (5)

Tiago

Tiago Conceicao

Job Title: Home Manager

Joined: 2014

I am a committed and dedicated Home Manager, I'm passionate about enriching the lives of our residents by delivering the highest standards in care and quality of life. I'm passionate about promoting individual choice for residents, allowing them to feel empowered. I was awarded a staff award for ‘Local home, national family’ in recognition of hard work and dedication to my role.


Dora

Dora Godellei

Job Title: Well being & Activity Coordinator

Dora ensures all residents are included in activities at our care home in Brighton. Dora was awarded a staff award for going out of her way to make residents feel special. In spending time getting to know those under our care, Dora provides activities, outings and entertainment that reflect residents’ interests, enabling people to retain their links to the community in Hove.


Attila

Attila Szecsi

Job Title: Chef Manager

Attila has been Chef Manager at The Pines since 2014. He takes pride in providing consistently high quality food for residents every day. He is involved in nutritional care planning for each resident, ensuring that special diets and personal preferences are catered for. He is always looking for new ideas and opportunities to add variety to the menu.


Anna

Anna Srokowska

Job Title: RGN Nurse

Anna has worked at The Pines Care & Nursing Home since 2004, she loves getting to know the residents and is passionate about providing the very highest standards of nurse care and support.


Jenny

Jenny Couronne

Job Title: Care Assistant

Jenny has worked at The Pines Care & Nursing Home for three years, she lives locally in Hove and loves working with the residents. She takes time to get to know each resident and discover their likes and dislikes.