The Pines Care Home

Furze Hill, Hove BN3 1PA
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9.7 69 Reviews
  • The Pines Care Home, Hove
The Pines Nursing Home is a purpose-built luxury nursing home and is part of Country Court Care, winner of the Health Investors Award for residential care provider of the year 2015.

The home offers a comfortable and active retirement lifestyle for its residents and provides leading-edge care tailored to older age-related care needs.

The home works closely with family and loved ones and has strong community links that include an excellent relationship with related health services and professionals.

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Care Provided by The Pines Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tiago Conceicao (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Pines Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Pines Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • Onsite car park available


The Pines Care Home Reviews (69)

Total of 69, showing 41-60
9.7

The Pines Care Home has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time The Pines Care Home has 69 reviews.

Overall Experience

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  • 17
  • 2
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Date Published

69
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58

Review from Denise W (Daughter of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into the home last November quite poorly after two stays in hospital and being 92 years old, we didn’t think she would improve but due to the way she was cared for by everyone there, not only did she get better, she was well enough for me to bring home. A big thank you to everyone and
all their kindness to my mum. If you are thinking of a home for anybody you will not do better than The Pines.

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Review from Holly R (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for under one year and died at the home. During her stay, the staff were respectful of her and made her feel that they genuinely enjoyed having her as a resident. When she was dying, nothing was too much trouble for the staff to do for mum and for the family.
My sister lives
nearby, but as a registered nurse and living so far away in Australia, the high standard of care provided was very important to me.

Reply from UK Marketing, Digital Marketing Executive at The Pines Care Home

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Hove – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team.


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Review from Norma C (Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Honest and true.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from John D (Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be here and to all for looking after me so well.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team.


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Review from Helen B (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff in every area very helpful, very dedicated and very caring. My mum has taken a while to settle here and the nurses and carers have been very supportive and encouraging. The facilities are good and plenty of entertainment is provided. Mum is encouraged to socialise every day, although
she doesn't always take part she is encouraged to!

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Albert B (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Hove is the best care home I have experienced so far.
Staff without exception are well organised and always ready to help.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Kathleen M (Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team.


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Review from Anne (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew as soon as we stepped in and met the staff this was the perfect place for mum.
All the staff are welcoming knowledgeable and caring. We knew that mum would feel at home here. The tour of the home was informative and we met staff and paying guests. We were delighted to meet dogs and that dogs
would be welcome to visit.
The rooms and ensuites are lovely each with its own front door. The care is excellent. Nothing appears to be too much trouble. Mum loves the food and enjoys the many varied activities that are arranged each day. All the staff empathise with the guests and Gracewell is a brilliant example of what teamwork can achieve and has exceeded expectations.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Les S (Brother of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent 3 months in Gracewell of Hove and he was treated with dignity and care. As his health declined the carers showed great kindness and sensitivity. His needs were met with thoughtful and concerned professionalism.
The overall level of day to day management of his condition was dispensed
where nothing was too much trouble.
The staff showed genuine kindness toward my brother as a person, not just as a 'case' or 'problem' to be dealt with.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Howard S (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only briefly in Gracewell of Hove for four weeks in total. She was there after a very stressful period in and out of the hospital. The home could not have been nicer efficient in admissions process welcoming caring, cheerful and professional in dealing with her and they handled her passing away
with great sensitivity.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Hove – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Michael (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell care home - well I can only praise all the departments. The office - all ladies kind, friendly, understanding and very helpful. The nurses - Excellent, are all wonderful and so kind and gentle. Absolutely lovely people. The Carers - again kind, gentle when treating resident. And many more
are just wonderful. Was a joy to visit - everyone so welcoming.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Alison F (Friend of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend at her home in Gracewell of Hove on a weekly basis since she moved there in June 2016. She seems at home and generally content whenever I visit, albeit with a few minor grumbles each time (e.g that the staff have not made her bed as she would like). The staff are always
friendly and helpful and my friend appears to be well cared for. I cannot comment on the management because I have had almost no contact with any of the managers. The lift was out of operation for several months in 2016, which meant that my friend was unable to leave the property for most of that time.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Jo P (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Gracewell of Hove for over four years. She has Alzheimer's disease. She is very well looked after. All aspects of her care are thorough and professional and she is treated with dignity and gentleness. She is encouraged to join in with social activities and to talk with others.
The staff- all of them- are caring, kind and approachable. Family are kept fully informed of any change. My mother's room is very well situated within the home and she is within easy view of staff when they pass by. The room is always clean and bright and properly equipped. Gracewell of Hove is a lovely home with a warm and welcoming atmosphere.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Frances J (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care we have received at Gracewell. Their staff are friendly and helpful. Always lots to do! Very welcoming! Would highly recommend it.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from David C (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother receives in Gracewell of Hove is very good and she is very happy living here. She has a good relationship with most of the staff.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Paul M (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and homely feel to the home. Plenty of staff on-site all of whom are helpful and professional. A very clean environment. The menu choices are varied and the food is excellent. Residents are treated with respect and no matter when we visit them are always pleasant and efficient. A great
plug is the fact there are always plenty of activities for residents.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Alison G (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely ill over the last year and without the exemplary care and dedication of the team at Gracewell of Hove we would have lost her. The home is more like a hotel, with lovely public areas and mum's room overlooks a busy park which keeps her entertained. We enjoy visiting and are
always made very welcome even if it has been a while (I live 250 miles away) with free drinks and meals available if ordered in advance. We hope mum will continue to stay here until her demise as she is finally truly happy and being cared for excellently.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from CD (Wife of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced Parkinson's disease and has lived in this care home since 2013. The building itself - a converted Edwardian house with extensions - is very pleasant as are décor, furnishings, etc. The place is small enough to foster friendly relations between residents and their families and
staff. The staff are brilliant. They are, in the main, young, highly skilled, intelligent and compassionate. Staff turnover is low and people work well as a team. I've lost count of the times that I've been impressed by and moved by their patience and resourcefulness as well as the warmth and sheer humanity which they have brought to bear on the difficult matter of caring for my now very frail and impaired husband. I am grateful for the way that the staff have continued to support me, too, through difficult times.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team


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Review from Mike C (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good atmosphere, pleasant communal area and helpful staff.

Reply from UK Marketing, Marketing Assistant at The Pines Care Home

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team.


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Review from Graham (Son of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Gracewell of Hove after her husband (my Dad) died in December 2015. From the first day, she was made to feel welcome at home and treated with such dignity that I felt humbled. The room, food, and care given was excellent. My Mum died on 6/10/16 in the early hours of the morning. I
didn't make it to her in time which I will feel guilty about forever, but your staff were there and helped her. Thank you!

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for The Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for The Pines Care Home is calculated as follows: ( (102 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 130 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Pines Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Tiago

Tiago Conceicao

Job Title: Home Manager

Joined: 2014

I am a committed and dedicated Home Manager, I'm passionate about enriching the lives of our residents by delivering the highest standards in care and quality of life. I'm passionate about promoting individual choice for residents, allowing them to feel empowered. I was awarded a staff award for ‘Local home, national family’ in recognition of hard work and dedication to my role.


Dora

Dora Godellei

Job Title: Well being & Activity Coordinator

Dora ensures all residents are included in activities at our care home in Brighton. Dora was awarded a staff award for going out of her way to make residents feel special. In spending time getting to know those under our care, Dora provides activities, outings and entertainment that reflect residents’ interests, enabling people to retain their links to the community in Hove.


Attila

Attila Szecsi

Job Title: Chef Manager

Attila has been Chef Manager at The Pines since 2014. He takes pride in providing consistently high quality food for residents every day. He is involved in nutritional care planning for each resident, ensuring that special diets and personal preferences are catered for. He is always looking for new ideas and opportunities to add variety to the menu.


Anna

Anna Srokowska

Job Title: RGN Nurse

Anna has worked at The Pines Care & Nursing Home since 2004, she loves getting to know the residents and is passionate about providing the very highest standards of nurse care and support.


Jenny

Jenny Couronne

Job Title: Care Assistant

Jenny has worked at The Pines Care & Nursing Home for three years, she lives locally in Hove and loves working with the residents. She takes time to get to know each resident and discover their likes and dislikes.