Regent House Nursing Home has a Review Score of 9.9 (9.898) out of 10, based on 11 reviews in the last 2 years. Over all time Regent House Nursing Home has 12 reviews.
Review from B S (Niece of Resident) published on 5 March 2025
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Reply from James Ferguson, Manager at Regent House Nursing Home
Thank you so much for your kind words, they will be shared with the staff team. It was a privilege to support your Auntie.Kind regards.
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Review from Rachel P (Daughter of Resident) published on 30 December 2024
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Review from S H (Daughter of Resident) published on 20 November 2024
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Review from Peter T (Son of Resident) published on 9 August 2024
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Reply from James Ferguson, Manager at Regent House Nursing Home
Thank you for taking the time to write such a lovely review. The staff at Regent House work hard to deliver quality care to all of our residents. Thank you for your kind words, they will be shared with the team. Kind regards.
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Review from S S (Sister of Resident) published on 9 July 2024
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Reply from James Ferguson, Manager at Regent House Nursing Home
Hello, thank you so much for your lovely comments. These will be passed along to the staff team. Kind regards.
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Review from Heather L (Daughter of Resident) published on 11 March 2024
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Reply from James Ferguson, Manager at Regent House Nursing Home
Thank you so much for your kind words, they are much appreciated and will be shared with the staff.
Kind regards.
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Review from Bridget F (Daughter of Resident) published on 16 February 2024
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Reply from James Ferguson, Manager at Regent House Nursing Home
Thank you so much for your kind words, this will be shared with the team. It was an honor and absolute pleasure to support your loved one.
Many thanks, The team at Regent House.
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Review from Denice C (Daughter of Resident) published on 29 November 2023
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Reply from James Ferguson, Manager at Regent House Nursing Home
Dear Denice,
Thank you for taking the time to write this review for Regent House. We certainly do have a friendly and supportive staff and strive to deliver the best experience for our residents. Your kind words will be shared amongst the staff team!
Kind regards,
James Ferguson
Registered Manager
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Review from Karen L (Friend of Resident) published on 18 September 2023
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Reply from James Ferguson, Manager at Regent House Nursing Home
Thank you for taking the time to write a review for Regent House Nursing Home. Your wonderful comments have been shared with the team.
Kind regards,
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Review from AnneMarie M (Sister of Resident) published on 9 June 2023
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Reply from James Ferguson, Manager at Regent House Nursing Home
Many thanks for your kind comments! They are really appreciated and will be shared with the staff team.
Kind regards,
Registered Manager.
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Review from Jonathan C (Partner of Resident) published on 9 May 2023
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Review from Alan E (Brother-in-law of Resident) published on 18 November 2022
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Reply from James Ferguson, Manager at Regent House Nursing Home
Many thanks for your review and your kind words. These have been passed onto the team who take pride in the work they do to support our residents.
Kind regards, Regent House Senior Team
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The Review Score of 9.9 (9.898) out of 10 for Regent House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Regent House Nursing Home is calculated as follows: ( (115 Excellents x 5) + (13 Goods x 4) ) ÷ 128 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Regent House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Mar 2019
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