my brother had lunch it looked and smelled perfect, needless to say, my brother cleared his plate!
Graham S (Brother of Resident)
the activity staff always go above and beyond to keep them entertained.
Natasha I (Granddaughter of Resident)
staff and management kind, caring and professional
J B (Partner of Resident)
Respite Care Fees are subject to an assessment of individual needs.
Sycamore Court has a Review Score of 9.9 (9.851) out of 10, based on 10 reviews in the last 2 years. Over all time Sycamore Court has 24 reviews.
Review from Vivienne B (Niece of Resident) published on 2 February 2017
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine W (Resident) assisted by family/friend published on 10 November 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria B (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tridstir (Son of Resident) published on 28 September 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.851) out of 10 for Sycamore Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.851 for Sycamore Court is calculated as follows: ( (100 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.851
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sycamore Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jan 2025
Caring
Effective
Responsive
Safe
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
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Job Title: Acting Care Home Manager
Joined: 2022
Lisa is passionate about making a positive difference in other people’s lives, whilst delivering high standards of care. Her motto, which resonated across the team, is “Treat and care for each resident in the same way you expect to be treated.”