Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 76 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.

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Care Provided by Victoria Chatsworth

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Sheriff (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Chatsworth Reviews (76)

Total of 76, showing 1-20
9.8

Victoria Chatsworth has a Review Score of 9.8 (9.794) out of 10, based on 41 reviews in the last 2 years. Over all time Victoria Chatsworth has 76 reviews.

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Review from T J (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially here for two weeks, then slightly longer. Care was good and majority of staff were very kind. Food was very good with choices. My mother did not wish to join in activities although these were offered.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your review and I am glad you found the care to be good.


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Review from R B (Respite Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, the staff made me feel welcome. The facilities were clean and comfortable. They were compassionate, taking time to listen and address any concerns I had.
Meals were nutritious and catered to my preferences.
Overall, my experience at Chatsworth was very good.

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Review from T P (Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care is excellent, cannot find fault with anything.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for giving us such a positive review. Best wishes.


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Review from Neil U (Respite Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have enjoyed my "enforced" stay here. Everyone is very pleasant and professional. The food is very good.
I don't need much care as I am pretty independent. I felt that they respected my wishes on this. There is no place like home though.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your honesty and I am glad we respected your wishes. Best wishes.


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Review from C C (Respite Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not have wished for a better treatment (from all departments). I had chosen here as my temporary rehab! Thanks to all.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your wonderful vote of support! Best wishes.


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Review from T N (Cousin of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the care home for 3 years. He is now 99 years old. During this time he has been at the home he has been extremely well looked after by all members of staff. I would highly recommend this home to anybody.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your very kind words of support. Best wishes.


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Review from Rosmary B (Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here and comfortable here. My room is delightful and the staff could not be more helpful. The food is good and varied and each week we have a range of interesting activities to pursue. Although I am here because of ill health I can't imagine that I could have been anywhere better.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your lovely review. Very kind.


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Review from B M (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with caring and compassionate staff. No negative feedback. Mum was here for 8 weeks had an excellent service provided.

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Review from S P (Respite Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after by all staff especially cook. Very patient.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide your lovely review. Much appreciated.


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Review from F M (Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt like luxury after hospital. Felt that the staff were very rushed at peak times i.e breakfast. Top marks to catering staff having to cope with unexpected vegan requests. Overall quality of food was tasty and healthy.
Bell always answered. Attitude of night staff a bit peremptory. Overall a good
experience and reception.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your observations and we will ensure that your thoughts regarding the night staff are addressed in supervision and appraisal. Best wishes.


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Review from Helen K (Respite Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent the last four weeks at Victoria Chatsworth I can only praise the excellent, hardworking staff who cared for me so well throughout my recovery period. Enjoyed my stay there, wonderful care given at all times in lovely and pleasant surroundings.

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Review from Robert G (Respite Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria Chatsworth has been a good experience for me, all the staff and carers are caring and helpful and nothing is too much trouble which has created a good atmosphere and I am sure the good nursing skills have been contributing to the healing of the cellulitis wounds on both legs. There are also
many activities which residents and patients can take part in to keep mind and body sharp.

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Review from Ernest E (Respite Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my views of care home based on what I heard and my view was more about the aged and final places to go, it's true but I went there after going to hospital and saw for myself the warmth and care and just how we were treated by a very caring bunch of nurses and carers. I missed them all when I went
home.

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Review from David S (Husband of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just cannot speak too highly of this home - absolutely everything brilliant.
Staff - quality of care - found.
So grateful for the treatment my wife has received.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for awarding us a 5-star review. It's much appreciated.


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Review from Sarah W (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have had better care. Nursing home has proved invaluable in aiding my recovery. A lot of help and encouragement.

Reply from Paul Burns, Director at Victoria Chatsworth

Delighted that we were able to provide you with a 5-star service. Thank you.


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Review from Tracie H (Niece of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has stayed in this lovely care home for the past 3 weeks after being discharged from hospital for rehabilitation. She has been so well looked after by the staff and her rehab has given her the confidence to now go back home. Thank you to everyone for your love and care and also the delicious
food.

Reply from Paul Burns, Director at Victoria Chatsworth

I am so pleased your experience was five-star. Thank you.


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Review from Annie T (Respite Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. Staff very helpful, I shall miss them all, will keep in touch. Food was really good. What more can I add?

Reply from Paul Burns, Director at Victoria Chatsworth

A perfect review and very much appreciated by us. Thank you.


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Review from Keith N (Respite Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A revelation.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your 5-star review across the board!


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Review from Diane L (Respite Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was fortunate enough to be discharged from the hospital to Victoria Chatsworth and spent the best part of a month in a very pleasant room, which had been recently refurbished to a high standard. I cannot fault the staff for their attention. There was a high turnover due to holidays, but the newcomers
were quickly assimilated into the routine by their colleagues. I spoke to several permanent residents who appreciated the activities which were arranged for them over the Easter holiday.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your wonderful five-star review. Much appreciated.


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Review from Sarah H (Respite Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed warmly when I arrived at Victoria Chatsworth for rehabilitation for my mobility issues. I have always been treated with kindness and respect by all the carers and nurses and have been encouraged to be as independent as possible. The physio team has got me back on my feet by visiting me
regularly and challenged and supported me in every aspect of my recovery so far. I would have liked to see more menu choices for a vegetarian, but the kitchen did work hard to accommodate this.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your wonderful five-star review. Much appreciated.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Victoria Chatsworth is calculated as follows: ( (389 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 475 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.


Frequently Asked Questions about Victoria Chatsworth

What types of Care is Victoria Chatsworth registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Chatsworth provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Victoria Chatsworth have?

There are 22 Single Rooms.

What are the Facilities & Services at Victoria Chatsworth?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Chatsworth to the centre of Hove?

1.9 mile(s) as the crow flies, distance by road may be significantly further.