Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 76 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.

Show Victoria Chatsworth on the Map

Care Provided by Victoria Chatsworth

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Sheriff (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Chatsworth Reviews (76)

Total of 76, showing 21-40
9.8

Victoria Chatsworth has a Review Score of 9.8 (9.794) out of 10, based on 41 reviews in the last 2 years. Over all time Victoria Chatsworth has 76 reviews.

Overall Experience

  • 59
  • 17
  • 0
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Date Published

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Review from Paul B (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother arrived, she was made to feel at home and very special. I have found all staff very helpful and professional throughout her stay. The room is spotless and modern. From the cleaner to the manager, everyone has been extremely caring. My mother has been cared for in a very dignified
way. The chefs have a real passion for supplying healthy meals and choices. The care home must be one of the best. I have visited every day for two months. Well done!

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your 5-star review, and I am delighted to read how happy you and your Mother have been.
Great news.


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Review from George L (Respite Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my experience at Victoria Chatsworth to be excellent in every way.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your 5-star review.
It's much appreciated.


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Review from Mary H (Respite Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was initially quite upset at having to go to Chatsworth rehab rather than go home, I quickly found it to be an enjoyable experience and what I needed therapeutically. The staff worked as a unified team, showing respect and warmth at all times. There was no point during my four week stay where
I felt like a nuisance and really hope, should I need rehab again, that I get to return.

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Review from Richard B (Husband of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and friendly service.
Made very welcome.
No complaints.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide feedback.


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Review from Sue J (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff and the care they give my mother enough. My mum has been here at Victoria Chatsworth for 2 years. She has always been very happy.
The kindness and care are amazing and the communication with me is very reassuring.

Reply from Paul Burns, Director at Victoria Chatsworth

How wonderful to read of your 5-star satisfaction.
Thank you.


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Review from Valerie J (Resident) assisted by family/friend published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic experience.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your lovely review.
Much appreciated.


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Review from Nigel S (Respite Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, everyone very kind.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for providing us with a five star review. Very kind.


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Review from Julian J (Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that I have been here, I cannot fault the care that I have been given.
Second to none from all staff.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your review, and I am delighted you are so happy.
Best wishes.


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Review from Lewis T (Grandson of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful experience here. Very friendly and helpful staff who give 100% attention. Topped off with some lovely food.

Reply from Paul Burns, Director at Victoria Chatsworth

Delighted to learn your experience was so enjoyable.
Thank you.


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Review from Brenda H (Respite Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been very good.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you very much for kind feedback. Much appreciated.


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Review from Jane M (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father in his final months was exceptional. The staff team were attentive, respectful and utterly supportive of both my father, with his complex needs, and us, his family. He so enjoyed their company and humour and we are so grateful. The whole team at Chatsworth are to be commended
for such professionalism and empathy, thank you to them all!

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your wonderful review, incredibly kind. Best wishes.


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Review from Bette L (Respite Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is a lovely place to be, they are all so friendly and I have loved my stay here. I was lucky to get here. I would recommend this place to anybody.

Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted to read how happy you were with your stay.
Thank you.


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Review from John W (Respite Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good, excellent, no complaints.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for giving us a 5-star review.
Much appreciated.


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Review from Steve V (Friend of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was well looked after and the staff were really good and my friend liked it here. There's not much more I can say, only that my friend knew that people here would help him.

Reply from Paul Burns, Director at Victoria Chatsworth

We much appreciate you taking the time to feedback and five stars are very welcome.
Thank you so much.


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Review from Christine B (Respite Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have had a better rehab at any other place.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your five-star review.
Much appreciated.


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Review from Anna S (Respite Resident) assisted by family/friend published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Victoria Chatsworth Nursing Home, recovering from a broken hip. I have to say that the care provided is excellent. I have always had a fear of home nursing homes are but if they are like Chatsworth I have no fear anymore.
The staff are absolutely lovely, always very happy to help with any
little thing, they are very warm and caring and have made my stay here amazing!
I wouldn't hesitate to recommend Chatsworth to anyone!

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much and I am delighted we have helped you to discover Chatsworth.
Best wishes.


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Review from N W (Respite Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found, without exception, all staff were wonderful and very helpful at all times. Food and drink (e.g. tea and coffee) are available at all times.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your five-star review.
It really matters.
Best wishes.


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Review from Ronald G (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for taking the time to provide your feedback.
What could we do to make your stay better?


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Review from Kerry W (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here temporarily, awaiting a package of care, and although my mum can be very difficult at times, all of the staff have been so good with her. They have been very patient and she is very well looked after. The staff are extremely kind and compassionate and attentive to her needs.
They are encouraging and very sweet with her. They are always happy to help and they communicate well with her and us, so her stay has been very smooth and good.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your five-star review. I am delighted that you were so happy.
Best wishes.


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Review from Lucy S (Respite Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Victoria Chatsworth Care Home for several weeks (going home today). Without exception, each member of staff has been welcoming, supportive and it is clearly a 'family team' who complement each other. The commitment to high-quality service is evident, I felt very reassured.
10/10 and thank you.

Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted to learn how satisfied you have been.
Thank you.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Victoria Chatsworth is calculated as follows: ( (389 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 475 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.