Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 76 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.

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Care Provided by Victoria Chatsworth

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Sheriff (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Chatsworth Reviews (76)

Total of 76, showing 41-60
9.8

Victoria Chatsworth has a Review Score of 9.8 (9.794) out of 10, based on 41 reviews in the last 2 years. Over all time Victoria Chatsworth has 76 reviews.

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Review from J S (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff really caring and compassionate, always welcoming when I visited.
All in all, a most pleasant and reputable care home - very clean too.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for offering such lovely feedback.


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Review from Ronald M (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Top-notch. Staff wonderful, very friendly. Food excellent. Care is second to none.

Reply from Paul Burns, Director at Victoria Chatsworth

This is wonderful to read, thank you so much for taking the time to feedback.
Much appreciated.


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Review from Mary H (Respite Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant and helpful staff in dealing with all care matters - personal care and other help required. Very efficient in looking for missing laundry also. Room well presented.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your kind words of support.
We much appreciate you taking the time to give us feedback.
Best wishes.


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Review from C W (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have received better care anywhere, the treatment I have received is second to none. All care and consideration have been given. The staff are very caring and nothing is too much trouble. I don't think I would be as well as I am without the care of the staff.

Reply from Paul Burns, Director at Victoria Chatsworth

How wonderful to learn of your happiness. The team at Chatsworth will be very touched by your thoughts. Thank you.


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Review from William M (Respite Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience in this nursing home is very good. I was treated with great care and help. The staff were excellent. I was very happy in my stay.

Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted we were able to help and it's lovely to know you were happy.
Thank you.


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Review from C C (Friend of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An elderly neighbour of mine spent from late November 2022 to mid-January 2023 at the Victoria Chatsworth Nursing Home, recovering from an operation while a care package could be put in place. All the staff, carers and nursing staff, were all friendly, helpful and understanding of my neighbour's needs
and, most especially, the senior nurses were marvellous with any help or information I needed with regard to my elderly neighbour's stay, medication and updates on how her recovery was progressing and also ensured they chased up the care package provider so that it was in place.

Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted that we were able to support your neighbour so well.
Thank you for taking the time to provide your feedback.


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Review from S B (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care and attention are good. Two members of staff, in particular, are excellent. Most meals are excellent. Since losing the activity coordinator activities are greatly reduced.

Reply from Paul Burns, Director at Victoria Chatsworth

I am very sorry about activities and we are endeavouring to address this. We have an exciting addition to the activities due imminently and I hope you will find this of benefit.
Thank you for your kind support.


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Review from Rita M (Wife of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband loves it. It's so friendly and the care is second to none. Well done to all doctors, carers and staff.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your 5 star review.
Best wishes.


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Review from B B (Respite Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of a problem with my flat, I was here longer than expected. I could not have been looked after better by the staff. I was surprised that the owner did not visit to see all the residents as well. Thank you to all.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your very kind review and I am sorry I didn't see you during your stay.
Best wishes.


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Review from Rebecca L (Granddaughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandmother regularly and I am extremely happy with the care she receives. The activities for December, for the Christmas period, is exceptional, the decorations, the way everyone gets involved. I would recommend this home to anyone. The carers are well presented, polite and my grandmother
adores them.

Reply from Paul Burns, Director at Victoria Chatsworth

It's lovely to read this and I thank you for supporting us.
Best wishes.


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Review from D F (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in this care home. The staff are always pleasant and polite and willing to help in any way. Mum has enjoyed a trip to the church recently to see the Christmas trees and has enjoyed the activities and entertainment.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much and I am pleased your Mother is so happy.


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Review from C D (Respite Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, compassionate staff and patient. I don't know one staff member I could criticise. The food is excellent. The chefs are very kind and understanding!

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for this 5 star review.
Very much appreciated.


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Review from Pamela N (Respite Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very well looked after as an NHS rehab patient and well-fed.

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Review from Paula M (Granddaughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny was so happy there. Everyone was so friendly and accommodating. Her last few days there were amazing. We feel incredible support from all the staff.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your very kind thoughts and I am delighted we could help.
Very best wishes.


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Review from A A (Friend of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience as a visitor was good. I was welcomed with a smile and covid safety rules and regulations were adhered to with care. My friend was at Victoria Chatsworth for two weeks and made good progress with the help of staff and a visiting NHS team. Her only complaint was that one female member of
staff was unkind to her when she rang her bell needing the toilet due to a urine infection.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your positive feedback but I would be keen to learn more about the female staff member who was unkind. If you could let me have more details I will immediately investigate.
Best wishes.


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Review from B C (Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, dedicated leadership and stay. Good food with individual needs catered for.

Reply from Paul Burns, Director at Victoria Chatsworth

This is very pleasing to read and thank you for the invaluable feedback.
Kind regards.


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Review from B M (Respite Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a nice time. Well cared for by staff and very good food from the chef.

Reply from Paul Burns, Director at Victoria Chatsworth

I am pleased you enjoyed your stay and thank you so much for the feedback. Best wishes.


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Review from M C (Respite Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in quarantine for 10 days which rather spoiled my stay. The staff all did their best to help with the loneliness, but I found it difficult.

Reply from Paul Burns, Director at Victoria Chatsworth

We are very sorry to read this and do understand how difficult quarantine can be but do make all residents aware of the requirements in advance of admission. We feel sure you can appreciate the need to safeguard everyone working and living in the home.


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Review from J K (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was at Victoria Chatsworth for 14 months. We are really pleased by the way she has been looked after during the time she was there from the start. The staff have been amazing and given the circumstances with regards to covid, they have continued to care for her under very unusual and stressful
times. The experience of the senior nurses was outstanding and they contacted us when they felt it was going to be end of life care and arranged for us to visit Mum daily over her last few days which meant so much to me and my sister, which allowed us to be together as a three to say our goodbyes.

Reply from Paul Burns, Director at Victoria Chatsworth

We are so grateful for your kind words and the team at Chatsworth will be very touched. Naturally, we are very sorry for your loss but so pleased that you could all say your goodbyes. Thank you.


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Review from C D (Niece of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only have good things to say about Victoria Chatsworth. The staff are excellent and show care and kindness at all times.

Reply from Paul Burns, Director at Victoria Chatsworth

I am so pleased to hear how happy you were with Victoria Chatsworth. Thank you so much.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Victoria Chatsworth is calculated as follows: ( (389 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 475 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.