Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 76 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.

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Care Provided by Victoria Chatsworth

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Sheriff (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Chatsworth Reviews (76)

Total of 76, showing 61-76
9.8

Victoria Chatsworth has a Review Score of 9.8 (9.794) out of 10, based on 41 reviews in the last 2 years. Over all time Victoria Chatsworth has 76 reviews.

Overall Experience

  • 59
  • 17
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Date Published

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Review from T M (Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my stay, I have been given care and attention to the highest possible standard. the nurses and carers here demonstrated warmth, concern, friendship, and interest constantly and I have been enormously impressed by the depth of their concern and dedication. A wonderful group of highly professional
people who clearly see their vocation as being of love, compassion, and tenderness. I will never forget them. Bless them all.

Reply from Paul Burns, Director at Victoria Chatsworth

What a truly wonderful review and I am so pleased that you felt so happy. Thank you so much for taking the time to give the team this tremendous feedback, they will be very touched. Best wishes.


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Review from M P (Respite Resident) assisted by family/friend published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy there and when I was told I was fit enough to leave I did not want to go.

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Review from S G (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been very happy and well looked after, could have wished more for my Mum.

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Review from P Y (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked the atmosphere. The manager was warm and welcoming. I cannot fault the care my husband received while at Chatsworth and I was so relieved to have found a nursing home where I knew he was in good hands. It was an awful time for me and my daughter but the care and compassion shown by all the staff
went a long way towards making the situation bearable.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide such positive feedback.
Much appreciated.


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Review from R B (Friend of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past year or so there has been massive disruption due to virtually total staff changes. This appears to have settled recently. Whenever I have sought advice it has been given by staff. I note that the last CQC review only gave a 3* rating for food, hopefully, the next review will reflect a
higher rating.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your feedback and I can only apologise about the staff changes, but you are right, these have now settled. I also feel confident that the new catering team are much improved.


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Review from V E (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and my mother is well cared for by all. The chef is always thoughtful of my mother's dietary needs and makes sure she gets a good meal each time.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide us with such positive feedback.
It is much appreciated.


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Review from T F (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, lovely room. Temperature can be too hot in the room a bit stuffy. Only patio doors to open which created a wind tunnel. Noise from a neighbouring resident has been an issue.
Overall stay excellent and can't thank the staff enough.

Reply from Paul Burns, Director at Victoria Chatsworth

I am pleased that overall you were very happy but clearly, we need to look at the room temperature and I can only apologise if another resident was a little noisy.


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Review from Caroline G (Daughter of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time that my mother lived at Victoria Chatsworth, the care and attention received from all the carers and nursing staff was fantastic. When she needed palliative care this was excellent, she was treated with gentleness, respect and dignity,
As a family, we all felt well looked after too
and would like to thank the staff for everything they did until she passed away.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much and I am pleased your experience was so positive.


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Review from A B (Son of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Victoria Chatsworth care home for 9 months. In this time she was looked after with dignity, care and respect. The staff at all times looked after my mother's best interests. They were patient and kind. They tried their best to make my mother's time at the home as much as possible
a place where she could feel at home.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for the lovely comments. This really makes a difference for all of us.
Best wishes.


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Review from Marjorie M (Resident) assisted by family/friend published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- Better information about what's going on would be helpful, especially in advance. (Verbally, as I can no longer see to read).
- I like chicken pieces, mashed potatoes and three vegetables to include sprouts and sliced carrot and broccoli. Don't like thin beans or baby carrots
- Otherwise, I like
the room and the view
- Had problems with the mattress not being on the frame, but now fixed and very comfortable
- Especially enjoy the musician coming

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Review from Jane R (Daughter of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother has been happy at the home and as she has been there for over 5 years, they obviously know her well. Problem is that now she has dementia, it is difficult to believe what she says about life/everything. She won't join in activities unfortunately and could do with more mental stimulation
- but that is her decision!


Apart from that, the food is good and I believe that the staff treat her well.


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Review from Malcolm S (Son of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble for the staff. Relatives were treated with the utmost care. When our son died, they were there for us and afterwards.

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Review from L B (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to the Victoria Chatsworth at short notice. She was greeted and reassured by the staff. Every effort was made to encourage her to be social. Her room had a good view over the garden and it was spacious. We were encouraged to bring in personal items - pictures etc to make mum feel
at home. Every effort was made to support mum and me! I will aways be grateful to the Victoria Chatsworth team.

Reply from Paul Burns, Managing Director at Victoria Chatsworth

I am so pleased that you were both happy.
Thank you.


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Review from W R (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff could not do enough to get me better and back home.

Reply from Paul Burns, Managing Director at Victoria Chatsworth

Your supportive comments are greatly appreciated.
Thank you.


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Review from Colin A (Friend of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the staff to be friendly and helpful, especially since the begging of this year.

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Review from Olive D (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be satisfied with all of the care. She hasn't complained to me about her treatment. She is looked after by caring staff. Her appearance is good and obviously likes the food.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Victoria Chatsworth is calculated as follows: ( (389 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 475 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.