Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 109 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

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Care Provided by Victoria Chartwell

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Eliza Toloza (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Chartwell Reviews (109)

Total of 109, showing 1-20
9.6

Victoria Chartwell has a Review Score of 9.6 (9.595) out of 10, based on 41 reviews in the last 2 years. Over all time Victoria Chartwell has 109 reviews.

Overall Experience

  • 78
  • 30
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Date Published

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Review from S D (Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I arrived here the staff have looked after me very well. Everything I need is given to me quickly and courteously. Staff are available day and night and are always friendly and helpful. The home is clean and tidy and the rooms are adequately furnished.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your very kind review and I am delighted you feel well looked after.


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Review from David G (Respite Resident) assisted by family/friend published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfed with my stay and do not have any recomendation for improvement.

Reply from Paul Burns, Director at Victoria Chartwell

We are delighted you were so happy and appreciate the 5-star review.


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Review from L W (Respite Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, compassionate service that is provided with an understanding of the patient's needs at a difficult time in their life.
For myself, recovery was made possible at an early date because of consistent professional care by all the staff.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your lovely review and we are delighted we could help.


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Review from N S (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Chartwell is amazing. Everyone is so kind and caring, me and my family can't thank the staff enough for the care of my Mum. We would all highly recommend Victoria Chartwell and my Mum has enjoyed the care and fun she's had with all the staff. The food is fantastic (thank you to the chefs) and
the physio support is amazing. Can't thank you all enough for everyone's kindness, patience and care.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for awarding us a 5-star review.


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Review from J S (Mother of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Victoria Chartwell for rehabilitation, the care she got was amazing the staff are the kindest loveliest people I have ever met, we were worried how she would be in there but seriously she didn't want to come Home. She was kept busy with activities and sitting and chatting with staff and
other residents.
The physio team worked so well with her to get her strong and back home.
I can't thank everyone enough for the kindness you showed Mum and our family.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your 5-star review. Much appreciated.


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Review from M G (Respite Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for everything you done for me. So much care and support.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for awarding us a 5-star review! Much appreciated.


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Review from B M (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident from 14th Nov 2024 to date for rehabilitation after falling over on a public road and fracturing his neck and wrist. The service of the staff at Chartwell has been amazing and I cannot express how well my Father is being looked after. The staff are very kind, polite and professional.
So pleased my Father was taken care of at this nursing home.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your wonderful words of support. Very kind.


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Review from James B (Respite Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my stay here very satisfactory and would recommend this care home to anyone.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you very much for your kind support. Much appreciated.


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Review from Kirsty O (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been a resident here since having several foods and was referred by the hospital. I can't compliment the staff here enough, every single one of them is genuinely interested in each resident and spends time chatting and I can confirm the care here has been taken is not just in his room. He constantly
enjoys the food, enjoys the conversation with all his nurses and carers and the fabulous place.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your wonderful review. Much appreciated.


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Review from Eileen S (Sister of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, aged 71, was a resident at Victoria Chartwell for four months after receiving a terminal diagnosis at the Royal Sussex. During these months, until his death, he was looked after very well by the nursing and care staff who treated him with kindness and dignity. The staff invariably sought
to cheer him up if he was down and he always spoke of how well he was treated by them. A special mention should be made of the chef as my brother loved the food which is made in the Home's kitchen. If he wasn't feeling very well the chef came to his room and suggested something light to eat and made it specially for him.
The last days of my brother's life were difficult for him and his family, but the nursing and care staff were so kind to all of us and made the whole situation bearable. Thank you to the manager and your wonderful staff. We'll never forget you.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very touching and kind review. We are terribly sorry for your loss but delighted that we could help.


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Review from Sandra T (Respite Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Victoria Chartwell for rehab on 23/09/24. This is ongoing, I am still here. Since arriving I have been shown nothing but kindness and good care. Being in pain and unable to do personal care for myself, the staff have all been exceptional in their care for me and preserving my dignity where
possible. The food is good and tasty and the rooms are clean.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your lovely review and I hope you get well very soon.


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Review from M S (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been exceptional. All staff are friendly and helpful. The food is delicious. The room has the most amazing views of the downs and the sea. The staff go above and beyond to assist and make you feel safe. I'd recommend Victoria Chartwell. The physio has arrived daily for rehab. As most care
homes meet standards.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your 5-star review. Very much appreciated.


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Review from G M (Respite Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a retired nurse and have worked in care homes at times many years ago, but none as good as this one. Victoria Chartwell stands alone in every way. The building itself is comfortable, just like home.
Everyone makes you feel special and really cared for. No rush. All the staff are very happy and
are always ready to help you in any way you need them. You are encouraged to go down to the lounge to be with other residents. Activities are helpful too. And the food is good. I would stay here if I could.

Reply from Paul Burns, Director at Victoria Chartwell

This is wonderful to read and the team at Chartwell will be rightly delighted. Thank you.


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Review from Susan M (Respite Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospital sent me to the nursing home for rehabilitation. The care was friendly, respectful and kind. The home was comfortable and clean and the food was good. The intensive physiotherapy within a month changed me from immobility to walking amazingly!

Reply from Paul Burns, Director at Victoria Chartwell

So glad that your stay worked so very well and thank you for the 5-star rating.


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Review from P W (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Perfect treatment on arrival, attention day and night. All staff are extremely friendly, everything to get you well. Many activities to take part in. Wide variety of food, all freshly cooked which is very good, no complaints.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your review. Much appreciated.


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Review from Ann A (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff kind, caring and polite. Couldn't wish for better. Rooms need decorating and made cheerful and welcoming. The entrance hallway needs decorating. TV badly needs upgrading, most difficult to operate!

Reply from Paul Burns, Director at Victoria Chartwell

Thank you, we are working towards a full refurbishment of the home and feel sure this will address your very valid points. Best wishes.


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Review from Joan B (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always a pleasant experience. The activities coordinator is so much fun. I sometimes stay for lunch and it is always very good. All the staff I meet are so friendly. Well done.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind review. Best wishes.


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Review from D L (Respite Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 4 weeks now and I find all the staff extremely helpful, attentive and caring. I am very happy with my choice.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your review and whilst you are very happy, I wonder what we could do to make you feel 5-star?


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Review from C B (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, helpful and caring to residents and their families. They are always happy to talk and update us on the resident (my dad).

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Review from D W (Respite Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the welcome I received when arriving from the hospital to the day I left for home, I received the absolute best in kindness and overall care from all staff and physios. Aware that I was recovering from surgery, I was supported sensitively throughout my stay. This contributed to my eventual mobility
to continue my recovery at home. Victoria Chartwell must be rated excellent in all areas.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your wonderful 5-star review. Much appreciated.


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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Victoria Chartwell is calculated as follows: ( (320 Excellents x 5) + (108 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 467 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.


Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.


Frequently Asked Questions about Victoria Chartwell

What types of Care is Victoria Chartwell registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Chartwell provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Victoria Chartwell have?

There are 22 Single Rooms.

What are the Facilities & Services at Victoria Chartwell?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Chartwell to the centre of Hove?

1.9 mile(s) as the crow flies, distance by road may be significantly further.