Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 110 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

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Care Provided by Victoria Chartwell

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Eliza Toloza (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Chartwell Reviews (110)

Total of 110, showing 21-40
9.6

Victoria Chartwell has a Review Score of 9.6 (9.588) out of 10, based on 42 reviews in the last 2 years. Over all time Victoria Chartwell has 110 reviews.

Overall Experience

  • 78
  • 31
  • 1
  • 0
  • 0

Date Published

110
15
24
42
68

Review from D W (Respite Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the welcome I received when arriving from the hospital to the day I left for home, I received the absolute best in kindness and overall care from all staff and physios. Aware that I was recovering from surgery, I was supported sensitively throughout my stay. This contributed to my eventual mobility
to continue my recovery at home. Victoria Chartwell must be rated excellent in all areas.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your wonderful 5-star review. Much appreciated.


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Review from Terry H (Respite Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience at Victoria Chartwell and impression is excellent. The food and staff are especially good. I was impressed by the grounds and my overall experience at a difficult time for me was excellent and I would certainly recommend.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for rewarding us with a 5-star review. They are much appreciated.


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Review from Alistair B (Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my arrival at Victoria Chartwell, I was made welcome by the manager and shown to my room. I have found everyone I have been in contact with friendly, caring and very patient. The food is good, even to being asked if there is anything I particularly like that was added to the menu. After my wife's
death some years ago my life was becoming difficult but now with the care I receive at Chartwell, it is much improved. The ageing process is less hard to live with so I am very happy to reside here among so many of the younger staff looking after me.

Reply from Paul Burns, Director at Victoria Chartwell

It's wonderful to read about your very positive experience. Thank you.


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Review from C C (Respite Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Was transferred to the nursing home from Brighton Hospital in order to regain some strength and balance, to enable me to return home safely. Have only needed minimal assistance from staff, but they seem to be very good with other residents who are very elderly and some have dementia. The assistants
do help me with bathing etc, show empathy, and encourage me in my recovery.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you, but I do note that you are only rating us as 3-star. Please let us know how we can improve.


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Review from Julian S (Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable. Good food. Lovely, helpful staff.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five-star review. Much appreciated.


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Review from I W (Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here after a hip operation. I have found all the staff here to be very good and helpful.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind review. Much appreciated.


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Review from M T (Sister of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very friendly and helpful. Meals were excellent.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your 5-star review.
It really matters.
Very kind.


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Review from E S (Respite Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arriving after calling for an ambulance when spending several hours in the floor unable to get up and finally requesting an ambulance. I was in hospital for 2-3 days before being sent here with a very smashed-up shoulder/arm ect.
As it happens, I know this home where I had visited very elderly friends
in the past, my experience has been good but I have no knowledge of value for money.

Reply from Paul Burns, Director at Victoria Chartwell

I am pleased that we have been able to look after and your experience has been very good.
Thank you.


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Review from Sue W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at the Victoria Chartwell is really quite simply amazing. The staff truly care for their residents. The staff are so engaging and friendly. Chartwell offers lots of interesting daily activities to keep the residents busy. The nursing home is very well run. Whenever I have a query about anything,
the management team are there to help. Chartwell sometimes puts on fun parties. One such party was organised specifically for my Mum but residents, family members and staff shared the fun. It took place in November 2023. My Mum chose a ‘Spanish Day’ theme and included exciting flamenco entertainment. The residents and their families were also treated to an Elvis impersonator for their Christmas party last month, which was also enormously fun. Happy New Year to all of the staff at The Victoria Chartwell Nursing Home. They deserve a big pat on the back for their achievements of high standards throughout and compassionate care.

Reply from Paul Burns, Director at Victoria Chartwell

What an amazing review, thank you so much.
The staff will be delighted!


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Review from Dawn H (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very supportive and caring for my mother. I come daily at different times and she is clean, happy and looks in better health each day. The staff have encouraged her to get out of her room and exercise which is helping towards her recovery. I am very confident in my mum's care.

Reply from Paul Burns, Director at Victoria Chartwell

It's wonderful to read of your confidence.
Thank you.


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Review from R G (Respite Resident) assisted by family/friend published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff - all very friendly and caring.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very positive review.
Much appreciated.


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Review from Andy C (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been staying here for three weeks now. We are very impressed with the level of care he has been receiving. The staff are all very friendly and very caring and very helpful with any questions we have. The home seems to run very smoothly. Well done to you all.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five star review. Much appreciated, so glad all good.


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Review from Ian C (Respite Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the general cleanliness and the dedicated staff here.
The food is amazing.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for giving us a 5-star review.
Very much appreciated.


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Review from P B (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been treated very well, everyone has been very kind and supportive. A good team overall.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your feedback and we hope to achieve more in future.


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Review from Sally W (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff here to be excellent. Nursing staff, care staff, physios, occupational therapists, cleaners and cooks were all very caring and kind to my mother.
She was treated with respect, dignity and care at all times. Lots of staff, around with plenty of time for residents and visitors. The nursing
staff were really kind and thoughtful.
She really enjoyed the food too. Was given choices and all to a good standard. The gardens and communal areas were nice, clean, light pleasant areas. Her experience here has taken away her fear (and mine) of potentially going into a care or nursing home for a longer period.
Her room was a bit shabby, needed decorating, but had a TV, a view, a comfy bed and her own loo. Most of the other rooms were better and nicer, but she was only there for a short time. She'd be happy to go back here if the need arose.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for such a lovely review and I do apologise about the bedroom. We are commencing a refurbishment of bedrooms in October and they will be transformed! Best wishes.


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Review from Yvonne R (Respite Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my stay at Victoria Chartwell. The staff have all been wonderful, everyone being so kind, respectful, happy and considerate. I shall be sad to leave and would always be happy to come here again. It has been like being part of a big family. Thank you everyone at Victoria Chartwell.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much and I am delighted you enjoyed your time with us.


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Review from G T (Daughter-in-law of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all caring and helpful. They look after my mother-in-law well. The only thing letting it down is the portion size of the food. I understand many residents only need small meals, but my mother-in-law prefers more.

Reply from Paul Burns, Director at Victoria Chartwell

I am very sorry to hear about the food portion size and will certainly speak with the chef regarding this. My apologies.


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Review from Peter R (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this care home is absolutely amazing. The staff are without doubt the nicest, they genuinely care about the residents. My mum has been in this care home to rehabilitate, I believe the care here has saved her, she has been made so welcome and happy. I have spent many hours visiting and always
witnessed incredible care and love from all the wonderful staff, they are incredible.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five star review. I am delighted you are so assured. Best wishes.


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Review from Anne W (Respite Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far all staff have been very good to me, nothing too much to do for you. Thank you very much.

Reply from Paul Burns, Director at Victoria Chartwell

I am very pleased that we have given you no concerns and accommodate your wishes.
Thank you.


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Review from Sarah S (Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service all-round. Very caring with great dignity. Food is really first-class, with a view of the lovely gardens and a light and spacious lounge. Would highly recommend to others.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five star review.
Just wonderful.


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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Victoria Chartwell is calculated as follows: ( (325 Excellents x 5) + (113 Goods x 4) + (36 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 478 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.


Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.