Oaklands Nursing Home has a Review Score of 9.9 (9.872) out of 10, based on 14 reviews in the last 2 years. Over all time Oaklands Nursing Home has 54 reviews.
Review from Sally G (Daughter of Resident) published on 7 March 2025
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Thank you very much for your lovely review. We are very proud to hear that you are happy with your moms placement and you think she is looked after well. Thank you also for being so understanding and supportive during this building work.
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Review from Angela B (Daughter of Resident) published on 14 November 2024
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Thank you for your beautiful review. It really means a lot to us when we receive feedback like yours. You looked after your mom very well and you are still helping us a lot which makes our job easier. We will definitely try to continue providing the best care for your mom. Thank you, Beti
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Review from Madeleine H (Friend of Resident) published on 1 August 2024
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Madeline, thank you very much for your beautiful feedback. It is always good to hear that friends and relatives are happy with the care we provide. It gives us the assurance that we are definitely on the right path. It also gives us strength to overcome any obstacles that may come our way.
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Review from Mary L (Daughter of Resident) published on 1 August 2024
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Mary, thank you for your lovely feedback. It is our pleasure to look after your mother. We will definitely try to continue with the good job.
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Review from Jennifer H (Daughter of Resident) published on 1 August 2024
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Dear Jennifer, thank you for your lovely review. We are very happy to hear that we are looking after your mom well. She is a very lovely character and we are all happy having her here.
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Review from Gisella R (Daughter of Resident) published on 29 July 2024
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Gisella, thank you very much for your beautiful words. We are really honoured you've chosen our home for the second time to look after your relative. It is our pleasure to look after your lovely mother-in-law.
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Review from Alison H (Daughter of Resident) published on 13 December 2023
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Dear Alison,
Thank you for your amazing words. As always, feedback like yours is what makes us feel valuable and gives us confirmation that we are on the right path with what we do. It is our pleasure to look after your mother, especially with the support we also have from you.
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Review from Sarah T (Daughter of Resident) published on 8 November 2023
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Sarah,
Thank you very much for your beautiful review. It is our pleasure to look after your mother especially as we had an honor to also get to know you and your sister. You are both very lovely people and we appreciate your support.
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Review from Jane F (Daughter of Resident) published on 8 November 2023
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Dear Jane,
Thank you for your lovely and very detailed review. Really glad to hear that you are happy with your mother's care. I will pass your message to my staff who I am sure will all appreciate your thoughts.
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Review from Katty M (Daughter of Resident) published on 3 November 2023
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Dear Katty,
Thank you for your beautiful review. It was a pleasure looking after your father. We are also grateful to have an opportunity to get to know all his very loving family.
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Review from T T (Daughter of Resident) published on 3 November 2023
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear TT, Thank you for your beautiful words. It is our blessing to look after someone like your father. He is the kindest person someone could meet. He is also very lucky to have a very loving and devoted family.
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Review from Diana R (Daughter-in-law of Resident) published on 24 August 2023
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Diana, thank you for your great review and for the lovely words. We are all very happy to look after your mother-in-law, especially with the great support we receive from you.
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Review from Clare N (Respite Resident) published on 21 August 2023
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Clare, thank you for your lovely feedback. We all really enjoyed having you here at Oaklands. I hope you are having some great time back home.
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Review from Jo R (Daughter of Resident) published on 18 August 2023
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Dear Jo, thank you for your kind review. I know how frustrating all this work around the home is for all of you. I believe we are slowly getting towards the end. Your dad is really a lovely person, and we are all happy to have him here at Oaklands.
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Review from A W (Daughter of Resident) published on 17 February 2023
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Thank you very much for your great feedback. It means the world to us knowing that we were able to be there for your dad and for you when it was most crucial. Your dad was the loveliest man you can meet in your life and is already dearly missed.
Beti.
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Review from Sue J (Daughter of Resident) published on 9 February 2023
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Dear Sue,
Thank you for your beautiful words. It was our pleasure to look after your dad who was the kindest man you could meet.
Equally, we are going to miss you and your sister very much. It was always a joy to see you around and have a lovely relaxing chat.
Beti
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Review from L M (Daughter of Resident) published on 23 January 2023
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Linda, thank you for your beautiful review. A response like yours gives us strength and confirmation that we are doing it right.
I will definitely pass your words on to all my staff.
Many thanks.
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Review from Gordon M (Son-in-law of Resident) published on 23 January 2023
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Dear Gordon, many thanks for your positive review. We love looking after your mother-in-law, and we are really happy that she settled in so well.
Many thanks.
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Review from Janice B (Respite Resident) published on 14 October 2022
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Reply from Beti Koder, Manager at Oaklands Nursing Home
Thank you for your lovely words. It was a pleasure having you at Oaklands and we would be happy to have you back anytime. We all hope you are doing well at home and wishing you all the best.
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Review from D D (Power of Attorney of Resident) published on 25 August 2022
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Reply from Beti Koder, Acting Manager at Oaklands Nursing Home
Thank you for your beautiful review. It is really nice to hear such good feedback. I passed your words to my staff as I believe words like yours boost our confidence and gives us proof that we are doing it right. We will definitely try to continue with the same if not even better standard also in the future.
Regards.
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The Review Score of 9.9 (9.872) out of 10 for Oaklands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.872 for Oaklands Nursing Home is calculated as follows: ( (147 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 164 Ratings = 4.872
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaklands Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2019
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Job Title: Care Manager
Oaklands is run by Care Manager, Beti Koder. She has
over 20 years experience in the social care sector and
has worked in various care homes working up the ranks
to being a registered manager.