Review from S R (Friend of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience

Home care staff are incredibly patient and caring for the residents and always on hand to help assist if available.

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Review from Catherine J (Friend of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience

A lovely care home with wonderful staff who support my friend with humour and dignity. Beautiful garden and homely atmosphere. My friend has rehabilitated really well at Oaklands Nursing Home.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Catherine,
Thank you very much for your lovely words. It is our pleasure to look after someone like your friend. He is a wonderful person with a great personality and attitude.
Himself and all his friends are very appreciated by staff at Oaklands.

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Review from Lee B (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

The home has helped my father settle in after having Covid and time in the hospital.
He has settled in without any issues, and the home has identified his needs with regards to the food he prefers and letting him sleep as he pleases.
Whenever we have visited, he is always clean, well shaven, hair

tidy and looking neat and tidy.
He seems comfortable and relaxed in the home, which is our main concern.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Lee, thank you for your lovely review. It is our pleasure to look after your father the same as is always the pleasure to talk to you.
Is always nice to meet people who are as cheerful and positive as you are. Thank you for your support.
Kind Regards.

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Review from Graham J (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

I am so grateful to everyone at Oaklands for settling my mother in so well and taking really excellent care of her since she arrived at Oaklands in November 2020. She has been very confused about the change from being in her own home to being in a care home, and both staff and residents have been extremely

patient and kind in reassuring her when needed. They have helped make the difficulties of moving an anxious and confused elderly lady to a care home during a pandemic lockdown as easy for my mother as they could be - and for me too. With their excellent communication with family, kind/caring/respectful/professional staff, attentive consideration of her health, and thoughtful/personal/varied activities to engage, occupy and amuse residents, I don't think it could have worked out better for my mother. Thank you so much to the whole team.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Graham, thank you very much for your very kind review. I will make sure my staff receive your feedback. I also think the praise goes both ways. With your support and understanding, it is much easier to look after your mom. She is a very kind and polite lady with a great sense of humour, therefore, it is our pleasure to look after her.
Kind Regards.

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Review from Mark B (Son of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

Under present Covid regulations, visiting and communicating with my father is very different.
However, Oaklands are always very helpful when I want to visit and make it all stress-free.
My father is not always the easiest person to please, but he is very happy there, and whilst being in hospital prior

to staying at Oaklands, is making a steady recovery, something we didn't expect.
The staff are always polite and cheerful, and the home has a very calm and pleasant atmosphere.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Mark, thank you for your lovely review. It is a pleasure to look after your father despite occasional difficulties; he is a wonderful man and brings joy to all the staff at Oaklands.
Yours and your brother's immense support makes every little issue go away in no time. Thank you for being so cheerful and so supportive at all times.

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Review from V P (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

The staff and facilities are excellent as I would expect considering the cost. Lockdown has meant that my Mother cannot receive regular unannounced visits. I know the staff are doing all they can within the rules to mitigate this. Please thank them.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Thank you for your review and thank you for being so supportive through all these difficult times. We all love looking after your mum and I will definitely pass your message to my staff.

Kind Regards, Beti

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Review from Fiona K (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 2.5 years. Even before Covid, I would recommend Oaklands to people. How the Manager and her team have dealt with Covid was amazing and I continue to recommend it. A first-class team. The Manager is excellent and kept all of us with relatives, ill with Covid, or not,

daily updates which I know did not happen with every home. The whole team there, nurses and carers etc are 5*! My mother feels safe and secure and feels the kindness always. Thank you, Oaklands.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Thank you for your beautiful words. These give us a strength to go through these difficult times and to continue improving ourselves. Our residents' happiness is our priority at all times. Your mom is a lovely woman with a great sense of humour and as such is really easy to look after her.

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Review from Pamela T (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

My mum has been in this home for the past seven years and has been treated with excellent care and attention. She has been treated with great care and with respect and love. Her room is always clean and the staff are always polite and friendly

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Pamela,
Thank you very much for your kind words and for the moral support. It is our pleasure to look after your mom and we are definitely going to continue to look after her with the same standard.

Kind Regards,
Beti

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Review from Rose E (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

My mother has lived at Oaklands since June 2019, and I have been very impressed with every aspect of her care throughout her time there. The building and gardens are lovely, almost like a country house hotel, and the staff are at pains to cater to the individual preferences of all the residents. Activities

are varied and imaginative, with many enjoyable social gatherings and outings including relatives (pre-covid). The food is superb, with plenty of choices, and nothing is too much trouble for the carers. My mother is happier than she has been in a long time and it is such a relief to know that she is well looked after and to be kept informed about her condition on a timely basis. I have been able to visit her regularly during the pandemic, in a covid-secure manner and when allowed by the relevant rules. In due course, I look forward to the resumption of normal contact with everyone at Oaklands, all of whom I have come to regard as extended family.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Rose,
Thank you for your amazing review. I know I am talking for all my staff when I am saying that looking after your mom is nothing less than a great pleasure. She is an amazing woman who is keeping the spirit up in the home with her positive attitude. We will definitely try to keep our standards at the highest level for your mother and all the residents at Oaklands.

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Review from K F (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother is in the final stages of her life and her condition has made her mood very unpredictable. She goes from extreme sadness, anxiety, anger to happy, vague, then continued sleep. Her mental anguish has left her very distraught and desperately sad at times, more so now. But the staff, management,

nurses, carers and even the cleaners have all been so considerate of my pain. Giving me caring advice and comfort when needed. Amazing nursing home. not only looking after my mum, but her relatives too.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Thank you Kay for your lovely words and for your kindness, means a lot to us all especially in these difficult times.

Regards,
Beti.

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Review from Tracey S (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother needed urgent respite care and the team at Oaklands Nursing Home could not have been more professional, supportive and caring during a very stressful time. Without their care and attention, the real source of my mother's illness would not have been identified so quickly and she would not have

recovered so well without the excellent care she received from everyone.

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Review from Lueen F (Wife of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience

I have experienced excellent care with kindness and compassion shown.

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Review from Maureen B (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

In my view my husband's care treatment and dignity have been second to none at Oaklands. Nothing is too much trouble to be sorted and is done as quickly as humanly possible. Staff are amazing, I wouldn't want my husband anywhere else. Thank you to you all.

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Review from Sue H (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Fantastic. Mum has been at Oaklands for 2 1/2 years. The staff are so caring in all they do for her and all the residents. It is a beautiful home with lovely grounds, and so clean and tidy. The home is second to none, just the best of all the rest. The manager and staff care about us as well, always

ready to talk to us at any time, no matter how busy they are. I can come home and never do I worry about my mum. I know she is loved and cared for by all at this lovely home. Thank you all from Mum and me.

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Review from Shirley M (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

Well what can I say; an excellent home from home residence. My mother has been at Oaklands Nursing Home coming up to 5 years now and is very well cared for. She has just turned 100 years old and after two great parties to celebrate with family and friends Oaklands Nursing Home pulled all the stops out

to celebrate with all her family.
The food is home cooked and very varied to suit the needs of the residents, excellent chef.
Activities is second to none, always something going on, to again suit the residents whether it be crafts, dancing, live music. All enjoyed by all including any family that visit. We all join in. All the team of carers and above really care, can't fault this home.

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Review from Sandie C (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Oaklands for 4 1/2 years. She reaches her 100th Birthday on February 7th 2019. The home has always been a good one, but since the home became private a couple of years ago, it has excelled itself. The staff to all relatives have become family to us. Spotlessly clean, food

excellent. Care wonderful. The activities are extremely good and varied.

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Review from Darren S (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

The staff looked after our mum great. Thank you.

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Review from Tim F (Brother of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

I have visited my brother in Oaklands Nursing Home half a dozen times in the two years that he has been there. He occupies a very pleasant, first floor, room with its own ensuite toilet facilities. The room has a pleasant view of trees and the front garden which is important when you are immobile.
I

have always found the staff to be polite, friendly and helpful. It is clear that my brother likes them. He also likes the food which is provided.

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Review from Linda B (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

At Oaklands Nursing Home the team "Care About" not just care for the residents. The house feels like home where all guests are made to feel welcome and there is always a friendly smile or hug for family members.
The management and nursing team are readily available to discuss the care plan for my mum

and involve me in my mums "Health" journey. Every member of the Oaklands team from the manager to the maintenance staff treat my mum's needs on "very important" well done and thank you.

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Review from Carol B (Friend of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

Residential home with nursing has to meet certain criteria and meet relevant rules and regulations - all of which could de-personalise and institutionalise the home, staff and residents. Oaklands Nursing Home manages to invisibly meet it's obligations while providing residents and their family and friends

with a home that welcomes, dignifies and befriends. Quite an achievement!

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Oaklands Nursing Home

Care Provided by Oaklands Nursing Home

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Funding & Fees Guide for Oaklands Nursing Home

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