Adelaide House Nursing Home

13 Oathall Road, Haywards Heath RH16 3EG
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9.9 41 Reviews
  • Adelaide House Nursing Home, Haywards Heath
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Show Adelaide House Nursing Home on the Map

Care Provided by Adelaide House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Biju Philip (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2001
    • Number of floors: 3

Funding & Fees Guide for Adelaide House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Nursing Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,100 – £1,600

  • These prices are only a guideline, please contact Adelaide House Nursing Home to find out the exact price for your requirements.


    Everyone's individual care needs can vary significantly and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.
  • (these prices are only a guideline, please contact Adelaide House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.


  • Parking

  • There is free parking for visitors at the front of the building.


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Adelaide House Nursing Home Reviews (41)

Total of 41, showing 1-20
9.9

Adelaide House Nursing Home has a Review Score of 9.9 (9.877) out of 10, based on 22 reviews in the last 2 years. Over all time Adelaide House Nursing Home has 41 reviews.

Overall Experience

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Review from Edwina D (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident at Adelaide House in February 2024 following a stroke. She had dementia which worsened and she lost her mobility. I had always been concerned about how Mum would be cared for if she went into a home but any worries I had quickly disappeared. The team have been fantastic in every
way: kind, gentle, professional and supportive. Mum passed away peacefully a couple of weeks ago, and she was treated with dignity and love until the end. I am so grateful to the staff team for everything they do and for the support they also gave to me.

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Review from S A (Husband of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged from hospital in June 2024 on palliative care at home with carers visits four times a day, until October, when she went into Adelaide House for two weeks respite care as it was becoming very difficult at home, ,and getting steadily worse. Unfortunately her health continued to
deteriorate and it was decided that the best option was for her to remain there permanently on continuing palliative care. Once settled in she was happy and very well looked after by all members of the team from top to bottom, the accommodation, food, facilities, medical care etc were all to a high standard.
There was always a happy, welcoming, supportive and "can do" , attitude from all staff, which we as family saw many times a week on our regular visits.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.


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Review from Nicholas H (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Adelaide House, the day before Christmas Eve, when he could no longer manage in his own home. The staff were extremely welcoming to both him and our family which helped him quickly settle in. He and I went to the Christmas Day lunch and he was fully involved in the celebrations. The
care he received from the moment he arrived was exemplary and characterised by respect, dignity and compassion. We were able to visit every day and personally kept fully informed of any treatment and medication that he received. All of the staff treated both him and us with great kindness and although he sadly passed away a month after arriving, at the great age of 102, we felt that he could not have been in a better place than Adelaide House as his life drew to a close.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for sharing your experience with us. We appreciate your feedback.


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Review from C C (Grandson of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adelaide House is run by some of the most caring and kind people you could ever wish to meet. It is kept clean and organised whilst maintaining the feel of a safe and homelike environment. In my grandmother's last few months they took spectacular care of her in every possible way and kept me well informed
of any updates over the phone and in person. I always felt very welcome when visiting and grew to consider the staff more as friends, as they are all lovely people. The food provided is varied and delicious, the smell from the kitchen made you wish you were joining for dinner or lunch! Compared to other care homes in the surrounding areas, which I visited, I found that Adelaide house is very reasonably priced, whilst offering a very personal and high quality level of care. Should you be in need of care services for yourself or others, in Haywards Heath or the central Sussex area, I would highly recommend contacting Adelaide house.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind words. We appreciate your feedback.


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Review from Frances H (Niece of Resident) published on 26 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the care my darling aunty has been receiving at Adelaide House. I could not have looked after her better myself. The staff are so kind and friendly, and they treat residents with sensitivity to their individual needs and with dignity. I live too far away to visit often, so
I love the newsletters with pictures of my aunty enjoying activities and outings. It is so nice and reassuring that residents are helped to lead as normal a life as possible, with a summer garden party, Christmas cocktail party and garden centre visits. A big thank you to all the staff who work so hard to help my aunty be comfortable and happy.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.


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Review from Vincent T (Son of Resident) published on 26 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Adelaide House last year, after a dreadful spell in hospital. Happily, he is now very comfortable and settled at Adelaide House. The staff are thoroughly professional while also being compassionate and caring. His nursing needs are dealt with to a high standard, but equally important,
the staff make time to talk with him and ensure that his well-being needs are also met. During my visits, I have enjoyed meeting with both management and staff and all have been courteous and helpful. I am really glad my father ended up here and most importantly - so is he!

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.


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Review from Brenda M (Daughter of Resident) published on 26 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Adelaide House in December after a time in Hospital. From the moment we stepped into Adelaide House we were impressed at how all the staff made us feel so welcome. Mum has been independent for 95 years and we knew this was going to be a difficult move for her, all the staff have
shown her kindness and given her time to adjust and settle into her new surroundings. Nothing has been too much trouble and they show so much compassion and dignity towards all their residents, it's been a humbling experience. It's good to see Mum relaxed and smiling again. I would highly recommend Adelaide House for your loved ones.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for taking your time to share your experience with us. We appreciate your feedback.


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Review from Carolyn S (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved to Adelaide House in mid-November. From the moment he was welcomed in, he was taken care of so well and thoughtfully, the staff could not do enough for him. The week after he moved there he celebrated his 99th birthday and the staff decorated his room, made a 99 cake and sang Happy
Birthday to him! It was a wonderful day for him, also I got to see him out of bed which I hadn't seen since January 2024 as he had been bedbound in the intervening months. He settled in so well but sadly died 2 weeks after moving to Adelaide House. Again the care at this sad time was superb, I stayed with him throughout the night and the nursing staff were so supportive then and afterwards when we came to empty his room. I would not hesitate to recommend Adelaide House for the wonderful care they gave our father in his last weeks of life.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for taking your time to share your experience with us. We appreciate your feedback.


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Review from Tracy L (Friend of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really friendly and helpful. Adelaide runs like clockwork and all the rooms are clean. They arrange various activities for those who wish to join in and cater for individual needs. I used to visit once a week with my Therapy dog Willow who the residents loved. I was made very welcome
and it was nice to chat to the residents about their history and past. There is no shortage of food they are very well looked after at Adelaide House Nursing Home.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for sharing your experience with us. We appreciate your feedback.


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Review from Natalie B (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adelaide House is a great care home. Dignity is at the heart of everything they do. They always display care and sensitivity towards the residents and are eager to help them maintain as good a quality of life as is possible. They run activities often, including visitors to the home and trips out for
those who can go. They also hold various parties and events throughout the year including a summer garden party and a Christmas cocktail party (with raffle prizes!). My dad has been a resident, following a stroke, since 2004, and throughout that time, they have done their best to support and care for him.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.


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Review from J D (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 95-year-old Dad moved to Adelaide House in July 2024 after a 4-month stay in hospital following two strokes. Before his strokes, Dad had been living independently in his own home, so we were unsure how well he would take to living in a residential care setting.
We are delighted that he has settled
in so well at Adelaide. The staff are attentive and kind, and in his own words he says 'They can't do enough for me'. He loves his room, the food, and the level of care he receives. We visit regularly but are kept informed of any issues Dad might have.
We are more than satisfied that he is very well cared for and that his needs, both medical and practical are met. We would not hesitate to recommend Adelaide House to anyone seeking residential care for a friend or family member.

Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.


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Review from Wendy M (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother first moved into Adelaide House during COVID Lockdown. Over the last three years, she has been very happy there. Her Care has been first-class. The Staff are very caring and supportive. I have found them very welcoming and communication between myself and them is easy and straightforward.

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Review from Louise R (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Adelaide house from hospital and was sadly only in there for just under a month but the time she spent there was first class. management and all the staff were so caring, kind, patient and supportive of my mum's needs. They communicated with the family at all times and always
went that extra mile to make sure Mum was happy.
The family can't thank them enough!
A wonderful home!

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Review from David L (Friend of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close neighbour and friend of over 40 years was placed here post-Covid, after spells in hospital. She remained in residence for over 3 years. She was mentally capable but immobile. Although needing to be hoisted whenever she was moved, she was treated with caution and sensitive care. The staff were
always welcoming and met all our needs. Even in her last week our friend had commented how happy she was at the home and she liked the people and staff she interacted with.
Many thanks to all staff at the home.

Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thank you so much for your wonderful review - we are always happy to receive great feedback and I will share this with the team.


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Review from J A (Wife of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There were kind staff who took great care that my husband was looked after well. His particular needs were very well met.
I was very impressed by the excellent record keeping kept by Adelaide House staff.

Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thank you for your review! I will pass on your kind words to all the team here.


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Review from Rod H (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Adelaide House last November on palliative care, aged 95 and with an unstable neck break. Despite having demanding needs, the nurses have provided her with the specialist care and attention she has needed. Moreover, all the staff have worked tirelessly to help her adjust to this new
phase in her life and to provide her with loving support and the stability needed, after having spent the previous 7 months of her life in a number of different hospitals and rehab units.
We are extremely grateful to have found such a caring and compassionate nursing home, that reflects the professional standards of its staff!

Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thank you for your wonderful review, we are so happy to be able to contribute to her wellbeing and are grateful that you have chosen Adelaide House to be your mother's new home. I will share your feedback with the team.


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Review from Andree T (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Adelaide House at the very end of December 2024 after an 8 week stay in hospital. From the moment she arrived, it was clear that this was the right choice for her.
The care and attention she receives from the staff is second to none. They are incredibly professional, compassionate and
attentive.
It's evident that the staff genuinely care about the residents, this gives me such peace of mind knowing that she is comfortable, safe and very well cared for.
When we visit the staff are always very friendly and can't seem to do enough to help, and nothing seems like too much trouble.
I have already recommended Adelaide House to one of my friends to look at for a member of their family.

Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thank you for the recommendation and for your lovely review, we are so happy that your mother is with us - she brightens our days with her sense of humour.


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Review from Caroline L (Niece of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was end of life when transferred from the hospital 10 weeks ago so we always knew that her time was limited. The whole team there from management down, ensured that she really felt loved and cared for, so much so that my aunt believed she was residing in her bedroom at her own home.
Words are
not enough to express our gratitude towards the wonderful and amazing team. The nurses work tirelessly with true vocation. We were always made to feel so welcome and in an often dark world, they were a beacon of hope. My aunt was looked after as if she were part of their family. She was cleaned and changed every day and always looked so fresh, happy and comfortable. Nothing was ever too much trouble. When she passed suddenly a few days ago it was calm and peaceful and she was treated with dignity. The staff showed us warmth and compassion. We were so fortunate that my aunts last days were spent in such a lovely place.

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Review from C B (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When she decided she was no longer able to look after herself in her flat, my Mum chose Adelaide Nursing Home as what she knew would be her final home. That was 15 months ago, and she was in her early 90s.
During her time in Adelaide Mum enjoyed various activities, and visits from entertainers, their
Summer Garden Party was a highlight. Volunteers also brought in various animals including a Shetland pony, which all added interest. Mum had a number of health issues which were either managed solely by the lovely nursing team or by them after consulting with her doctor. Treatment was swift and I was always kept informed. Without exception, all of the staff I came across were very welcoming and happy to help where they could, which was very reassuring for me. When my Mum passed away, the staff informed me straight away and dealt with both my Mum and me with sensitivity.

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Review from Pat C (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Adelaide House for nearly three years. I don’t live nearby but felt very confident they would look after her. I can’t fault the care and immediate attention and treatment she received when needed. Mum chose not to take part in downstairs activities as she preferred to stay in her room,
and her wishes were respected, but she loved the visits from the dogs!
The team were so kind, and when Mum passed away, they did everything they could to make things easier for Mum, and me.
Wouldn’t hesitate to recommend this lovely care home.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Adelaide House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Adelaide House Nursing Home is calculated as follows: ( (224 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 253 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Adelaide House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Adelaide House Nursing Home

What types of Care is Adelaide House Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Adelaide House Nursing Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Adelaide House Nursing Home have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Adelaide House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Adelaide House Nursing Home to the centre of Haywards Heath?

0.2 mile(s) as the crow flies, distance by road may be significantly further.