Aldersmead

17/21 Upper Bognor Road, Bognor Regis PO21 1JA
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9.5 31 Reviews
  • Aldersmead, Bognor Regis
Aldersmead Care Home is rated “GOOD” by the Care Quality Commission (February 2022).

Aldersmead is located in the seaside town of Bognor Regis, just a few minutes’ walk from Hotham Park.

Aldersmead's dedicated team of permanent staff consistently delivers personalised and outstanding nursing care in a relaxed and friendly environment for up to 38 residents. There is a strong emphasis on quality staff training, which drives care provision, and the team strives to enhance the lifestyle and well-being of adults with various specialist conditions.

The home offers a variety of rooms in different sizes and aspects, many with ensuite facilities. All rooms are equipped with a nurse call system as standard, and residents are encouraged to bring their own personal belongings to help personalise their space and create a comfortable, homely environment.

Aldersmead’s in-house chef prepares a tasty and varied menu, catering to any special dietary requirements a resident may have. Residents also benefit from regular visits by a hairdresser, physiotherapist, and chiropodist.

Aldersmead employs two Activities Co-Ordinators who organise a range of entertainment, games, and reminiscence activities.

The home boasts a large conservatory area overlooking a well-maintained garden.

Choosing a care home can be a daunting decision, but the team at Aldersmead are happy to answer any questions you may have. Please feel free to get in touch if you would like more information.

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Care Provided by Aldersmead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Balcombe Care Homes Ltd
  • Person in charge
  • Lindsey Groenewald (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Aldersmead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Care £1,000 – £1,400

  • Fees are subject to dependency needs.
  • (these prices are only a guideline, please contact Aldersmead to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aldersmead Reviews (31)

Total of 31, showing 1-20
9.5

Aldersmead has a Review Score of 9.5 (9.525) out of 10, based on 7 reviews in the last 2 years. Over all time Aldersmead has 31 reviews.

Overall Experience

  • 23
  • 4
  • 2
  • 1
  • 1

Date Published

31
2
4
7
24

Review from Jacqueline W (Granddaughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was placed in this care home for 2 weeks of respite. Those two weeks were outstanding. The care he received and how well he was looked after, was just amazing. The staff at Aldersmead are all fabulous. The receptionists are always so bubbly, always make time for a chat, and make you feel
so welcome. The carers are always so busy but they always put the residents first and they work so hard. The nurses always go above and beyond and nothing is of any trouble to any of these members of staff.
I honestly recommend Aldersmead nursing home to anyone. This home is filled with love and care and that is what we want for our loved ones.

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Review from John L (Son of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home are extraordinarily caring. From the moment you enter the premises, you are made to feel welcome. The main lounge, where the residents spend much of their day, is bright and warm and the staff do their utmost to make the residents feel welcome and cared for. For most of the week,
an activity is going on in the morning, e.g., bingo or games that can be enjoyed. The food is excellent and varied. The kitchen staff takes great pride in the refreshments they provide. The staff are also very accommodating to visitors. It's probably best to go after 10:30 am to give the staff time to get everybody out of bed and settled. For those who can't walk, they have excellent equipment that enables staff to get residents back and forth to the bathroom or their rooms. Overall, I know Mum is being well looked after. Great job, everyone.

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Review from B S (Wife of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Aldersmead for nearly 2 years now. The care and support have been outstanding, the management team, receptionists, nursing staff, care staff, activities ladies, kitchen staff cleaners, and laundry staff are all fantastic and nothing is too much trouble. My husband is
treated with dignity and kindness. I would recommend Aldersmead to anyone looking for a care home for a loved one.

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Review from M W (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. All the staff are lovely.
My mother is very happy and well looked after
A special mention to two staff members in particular who go above and beyond what's expected.
The activities are well-planned and my mother looks forward to them.
The kitchen staff are wonderful and look after
Mummy's food needs and always make her feel special.
And last but not least the two lovely receptionists who are happy and welcoming.

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Review from Jed D (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so grateful to the staff at Aldersmead for the care shown to my mum in her last few weeks. She passed away at Christmas which was a very difficult time, but we were able to be with her at any time of the day or night and the staff were on hand to help and guide us. She was bed-bound
and had Alzheimer's. After 70 years of marriage, my Dad found it hard to accept that she was going to have to go into a home and did not want it to happen. However, once he saw the room she had and the caring people around her, his view changed and he realised that this was the best place for her. The staff including the Manager, Nurses, kitchen staff and all who work there were very kind and caring not just to Mum but also to Dad and myself and our immediate family. Thank you for taking her into your care and helping her to a peaceful end.

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Review from Christopher E (Uncle of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff and team managers for the great service to our uncle, who sadly passed away on 9th October (after spending four months with them); he was staying at Aldersmead for end-of-life care, and they did an amazing job catering to all his needs, especially his dietary which can be
very testing, but everyone did a great job in taking care and supporting him in his needs.
We can recommend this care home as everyone was like family, and we cannot thank them enough for all they have done.
A big thank you.

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Review from C C (Mother of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aldersmead is a wonderful home, I can’t fault the care shown for my mother, the staff are caring and helpful and understand my mum's needs.
Also, my father was cared for in the home to, as he requested to be with my mother when he was very ill with a brain tumour, he decided he wanted his end of life
in the home beside my mum.
Keeping with his wishes he stayed in the home, the nurses and manager were in contact with the hospital if they needed advice for his end of life care. But to be honest they were amazing with their own experience and knowledge so I know and saw that he was very well looked after.
The staff are all friendly and can’t do enough for you and care of your loved ones.
The food is great and the kitchen staff are wonderful too. The home is and homely and I would recommend the home to anyone for their loved ones to be cared for here.
I will also add that the manager is such a caring lady who cares very much for the well-being of all the residents and her staff.

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Review from J J (Friend of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our elderly friend most recently on her 85th birthday as her regular visitors were away on holiday. As there was a postal strike we called in with a birthday gift in case no birthday cards had arrived. Nobody was expecting us and we could not have been made more welcome by every member of
staff on duty. We were invited in as soon as we could provide a negative covid test and were absolutely delighted with everything!

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Review from Kelly P (Granddaughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a nicer, kinder set of people to be caring for my nan. The home itself is always lovely and clean and fresh. My nan is at the end of her life and the staff at Aldersmead are kind, patient and respectful, always welcoming visitors and keeping us informed. I am very happy that my
nan is receiving the best possible care.

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Review from Carol T-B (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff very helpful to my mother and attend to her care needs. Very friendly and approachable.
I have already recommended the care home to my friend for her father, who needs 24/7 care.

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Review from S R (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home I would be pleased to recommend very highly. The staff, from top to bottom, are friendly, efficient and caring. They keep me informed on all aspects of Mum's care and are always willing to answer any queries I may have. Mum is always spotlessly clean and well-groomed. I am happily confident
that on the days I cannot visits, she is well looked after, which gives me great peace of mind.

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Review from Julie G (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father ended up here after a stroke. Unfortunately, it was never the right place for him. He didn't have physio or any encouragement to get his life back. He wasn't encouraged to feed himself. Apparently, it takes too long. He wasn't toileted but had to go in his pad! He was left in bed every day.
He didn't have internet even. It specifically says they have it. They didn't have the equipment for him to have a shower or bath due to his disabilities. The covid policies were in place long after the government had lifted them. We were told it's a private home so they can do what they want. He's now in a home where he gets up most days, he's had a shower, and is respected. My father has brain damage that was never understood at Aldersmead. He's now thankfully out of there and happy. Most of the staff are great but poor leadership and lack of training on how to deal with a stroke victim.

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Review from S C (Granddaughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had to go into a care home last July in the middle of the pandemic when you couldn’t go into view the homes etc. Aldersmead welcomed her in with open arms. She was not the easiest of residents for them at times, but they managed that by getting support in from health professionals etc. They
moved her rooms so she was closer to the nurses' station when they realised she would become fearful at night and hated being on her own so that she could always see people. The care staff were all fantastic, caring and empathetic knew her so well in such a short space of time. The manager was fantastic always available to speak to or would call me back, nothing was too much effort. She always looked so clean and smart and having various dietary issues they went out of their way to ensure she had a variety of foods that agreed with her. Nothing was too much effort. I would highly recommend this care home to anyone. The care is second to none.

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Review from B W (Wife of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Staff very caring.

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Review from Tracy J (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Aldersmead on discharge from the hospital with a serious heart condition that could no longer be treated. The staff at Aldersmead were caring and sensitive to his needs. They made every effort to ensure he was safe and comfortable. They would always spend time explaining to me how
he was and answering any questions I had. When he deteriorated, and it was clear that he did not have much longer to live; they gave me, my sister and his partner the opportunity to spend time with him. Their caring, sensitive and professional attitude made a very difficult time at the end of my Dad's life easier to cope with. He was only with them for 12-days before he died, but I am thankful that he was with caring, loving people.

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Review from A W (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with a terminal illness, and her stay was expected to be short term. Seven months on, she's still going strong. Aldersmead has given her a new lease of life at 94! She is very happy there, and the staff are very good to her. She said to us she wishes she could have gone there earlier.
Well done Aldersmead staff! Keep up the good work and many thanks for looking after her!

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Review from Rachel D (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great responsibility choosing the right nursing home for loved ones. My family and I were lucky to have been able to choose Aldersmead just before lockdown. In a very short time both my bed-ridden mother, and the family, established a good rapport with the happy and compassionate staff. This
helped us all get through the long, frustrating months of not being able to visit. We were able to Skype call my mother regularly and this helped to reassure all of us.
The very professional, individually tailored and warm-hearted care and attention my mother received from the staff at Aldersmead was fantastic. The owner and the manager are very efficient and forward thinking as well as being sensitive to the needs of both residents and their families. My family greatly appreciate all the efforts that were made by the attentive matron, the nurses, the carers and the auxiliary helpers whose friendly and openhearted attitude helped by mother adapt and be comfortable up until her sad passing.

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Review from A D (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first came to Aldersmead early February this year. She is 91 and is suffering from dementia, and she came to Aldersmead from a hospital where she was very sick with various age-related illnesses. We thought that she would not be with us very long, however, Aldersmead was her salvation. My
mother is now stable, and although bed-ridden, is very happy thanks to the wonderful care and lovely surroundings of the home, which is one of the highest. The staff are first class in every department; they are excellent. Thank you Aldersmead.

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Review from R M (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that I moved my mother to Aldersmead as she was becoming unable to care for herself due to ill health. It is good to know that she is somewhere safe and being cared for.

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Review from T R (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Aldersmead for palliative end of life care. The staff were very caring and compassionate towards my mother. I would recommend Aldersmead to anyone for palliative care.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Aldersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Aldersmead is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Aldersmead is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Lindsey Groenewald

Job Title: Registered Manager

Joined: 2024

Lindsey first qualified as a Registered Nurse in 1994 and has worked in the care sector since 1999.


Lindsey has extensive experience managing both residential and nursing homes.


Lindsey has a level 5 in Health & Social Care and a diploma in Higher Education.


Lindsey is passionate about providing high-quality person-centred care.


No image found

Hannah Hart

Job Title: Clinical Lead

Joined: 2016

Hannah qualified as a Registered Nurse in 2011 at the University of Surrey, and has worked in the care sector since 2003.


Hannah joined Aldersmead Care Home as a Registered Nurse in 2016 and became the Clinical Lead Nurse in 2020.


Hannah is passionate about person-centred palliative care, and leading the clinical and care team in delivering high standards of effective and compassionate care.


Frequently Asked Questions about Aldersmead

What types of Care is Aldersmead registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aldersmead provide?

Palliative Care, Day Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Aldersmead have?

There are 38 Single Rooms.

What are the Facilities & Services at Aldersmead?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aldersmead to the centre of Bognor Regis?

0.6 mile(s) as the crow flies, distance by road may be significantly further.