Aldersmead

17/21 Upper Bognor Road, Bognor Regis PO21 1JA
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9.5 31 Reviews
  • Aldersmead, Bognor Regis
Aldersmead Care Home is rated “GOOD” by the Care Quality Commission (February 2022).

Aldersmead is located in the seaside town of Bognor Regis, just a few minutes’ walk from Hotham Park.

Aldersmead's dedicated team of permanent staff consistently delivers personalised and outstanding nursing care in a relaxed and friendly environment for up to 38 residents. There is a strong emphasis on quality staff training, which drives care provision, and the team strives to enhance the lifestyle and well-being of adults with various specialist conditions.

The home offers a variety of rooms in different sizes and aspects, many with ensuite facilities. All rooms are equipped with a nurse call system as standard, and residents are encouraged to bring their own personal belongings to help personalise their space and create a comfortable, homely environment.

Aldersmead’s in-house chef prepares a tasty and varied menu, catering to any special dietary requirements a resident may have. Residents also benefit from regular visits by a hairdresser, physiotherapist, and chiropodist.

Aldersmead employs two Activities Co-Ordinators who organise a range of entertainment, games, and reminiscence activities.

The home boasts a large conservatory area overlooking a well-maintained garden.

Choosing a care home can be a daunting decision, but the team at Aldersmead are happy to answer any questions you may have. Please feel free to get in touch if you would like more information.

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Care Provided by Aldersmead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Balcombe Care Homes Ltd
  • Person in charge
  • Lindsey Groenewald (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Aldersmead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Care £1,000 – £1,400

  • Fees are subject to dependency needs.
  • (these prices are only a guideline, please contact Aldersmead to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aldersmead Reviews (31)

Total of 31, showing 21-31
9.5

Aldersmead has a Review Score of 9.5 (9.525) out of 10, based on 7 reviews in the last 2 years. Over all time Aldersmead has 31 reviews.

Overall Experience

  • 23
  • 4
  • 2
  • 1
  • 1

Date Published

31
2
4
7
24

Review from Barry (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reluctantly had to put dad into a nursing home after a year with us when his dementia became a danger to himself and others in June 2019. We looked at many in the local area before deciding on Aldersmead. The matron and nurse that visited to do dad's assessment handled him brilliantly. I was concerned
I would be blamed for putting him a nursing home as I was the one with Power of Attorney, that didn't happen. Obviously, in the early days he often asked when he was coming home, but as he settled in the question was asked less and less. Up until the COVID-19 we visited dad a minimum of once a week and were always made welcome and given coffee or tea. Since COVID, the home have arranged regular Video calls, so we stay in touch. Dad is not the easiest person to deal with but they have managed him well. It is hard for most people having to put a parent in a care home, but if you have to and live locally enough to benefit from regular visits and their hospitality, check out Aldersmead.

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Review from Gerald H (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Aldersmead to be a caring, compassionate environment for my mother who was suffering from vascular dementia. The staff from the top down were welcoming, considerate and kind and took time and effort in involving residents in the community and making them feel part of a family. The building and
general environment were very well maintained and exceptionally clean and the food was good, varied and well presented. Family members were well informed and encouraged to participate in their loved ones care planning. My mother was initially reluctant to participate in group activities when she first became a resident but with gentle encouragement and a daily range of activities, she became the first to arrive in the communal lounge in the morning and the last to return to her room in the evening. As our family members were far-flung, it was reassuring to know she was happy and safe and that we would be kept informed on her health and general well being between visits.

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Review from J (Daughter of Resident) published on 9 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dreadful place. Be aware that if you do not collect the resident's possessions within two days of their death, Aldersmead is likely to throw them away without making any attempt to contact you first. Despite my having collected half of my mother's possessions and having told them I would come back
for the rest when I returned for her remaining things I found that Aldersmead had thrown them all away. They had made no attempt to contact me first. I was also advised by the manager that someone not related to my mother had been allowed to take some of her possessions the day after she died. I had previously told them three times that this person had no rights where my mother was concerned and that I had her Power of Attorney. My mother was in Aldersmead for months and despite asking several times I did not receive a single bill from them. A bill for the whole period she was there came from Social Services after she died. I would not trust Aldersmead to look after anyone.

Reply from Peter Williams, Director at Aldersmead

Thank you for taking the time to leave a review and we are sorry not to have provided a service that was up to your expectations. Your mother was a resident at our home under Social Services terms and conditions with the cost of the care paid for by Social Services. Social Services agreements state that rooms of residents that pass away and or leave the home are cleared within 2 days of departure from the home. I believe your stepbrother did collect some of the items within two days of your mother passing away on 14th September 2019 and left the remaining items on site. We kept and agreed to store the remaining items for you as a gesture of goodwill and we did so for 2 weeks after your mother’s death. We note you were concerned that you did not get a bill from Aldersmead during the time she was a resident with us. The reason for this is that the care contract for your mother was between Social Services and Aldersmead. Therefore, there was no reason for us to send you an invoice.


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Review from Liz R (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the sad circumstances of a loved one's deteriorating health, we were fortunate enough to secure a bed for him at Aldersmead.
Within a short period of time, it became apparent that our loved one was approaching the end of his life. As you can imagine, this was a very difficult time for us. Throughout
this time, however, we all received the most amazing care from Aldersmead staff, without exception! This became increasingly evident to us near the end, when we chose to remain at our loved one's bedside, both daytime and at night. All of the staff were professional, efficient and incredibly compassionate with their care provision. They were swift in their response to ensure our loved one's symptoms were controlled, they maintained his dignity, gave him really individualised care and they were incredibly kind and supportive throughout. We cannot thank this team enough, nor recommend them enough from our personal experience. Well done Aldersmead and heartfelt thanks.

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Review from N H (Wife of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been in the home a few months. Appears to have settled in well. Most staff very conscientious, however between hours of 1-2pm it has been very difficult to get assistance for toilet visits. Sometimes waiting for long periods - painful for residents.

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Review from S G (Wife of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice care home. Food is excellent, my husband is very happy. Some care issues. I think it's when staff have let them down. Overall it's good.

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Review from D M (Wife of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My poor review of this nursing home is due entirely to poor management. No blame attached to staff although a minority could do with more training in interaction with residents. Also, more staff are needed to ensure health and safety of all residents, particularly at weekends.

Reply from Michael Williams, Director at Aldersmead

We thank you for your review and for praising our staff and catering services but are disappointed you feel we have not provided satisfactory levels of management and security at Aldersmead your review indicates should have been provided.


We do appreciate that the management's decision to recommend a specialist dementia unit and subsequently discharge the resident, once alternative accommodation had been found, caused difficulties for you. However, the decision was based on the rapid deterioration of the resident and their increasing restlessness and wandering. These factors became of grave concern, both for the safety of the resident and the other residents at Aldersmead.


Additional security measures were put in place: however, Aldersmead, as you were advised, is not a secure dementia unit.


Your comments on weekend staffing levels are noted. However, we do monitor our staffing levels on a weekly basis to ensure we have sufficient staffing numbers commensurate with the occupancy of Aldersmead Care Home.


I will be happy to respond to any other comments or questions you have should you wish to contact me.


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Review from Linda T (Sister of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother was admitted to Aldersmead on discharge from hospital, following a broken hip from a fall.
His medical needs, including his mobility problems, were quite complex and I have to say it has taken time, effort and patience from the staff for him to settle.
The family are pleased this seems
to have been achieved over a period of approximately three months. Here's hoping this continues as, with dementia as one condition, it's never ideal to change their environment unless absolutely necessary.
A very complex 'brittle diabetes' has proved a particular challenge too but, again, staff with help from outside specialised diabetic nurses seems to be working.
Here's to it continuing with continuing improvement.

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Review from Alan B (Husband of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, clean and tidy.
Staff very helpful, nice people.
Can't do enough for my wife.
Keep up the good work.

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Review from Christine H (Daughter-in-law of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care and attention my mother-in-law has received since she moved into Aldersmead in January this year. She has improved in all aspects her social skills have returned and her mental and physical health has improved. She admits that she never intended to become withdrawn
and unusually quiet at home, preferring to watch TV rather than having a conversation. However she now spends most of the day in the communal rooms, joining in the activities and chatting with other residents and staff. She is very happy in her new home.

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Review from Alastair (Son of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Aldersmead since October and his health has improved as they can now monitor and be proactive with his diabetes. He has a lovely room and the staff have always been incredibly kind not just to him but all the residents. He can get bad tempered (can't we all) but that doesn't seem to
worry the staff. The lovely matron is very hands on and seems to run a tight ship which is always comforting to see. The team seem to enjoy working there which adds to a happy atmosphere. He is also, I'm told, beginning to participate in some of the activities which is encouraging as he's always been very reticent to do so.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Aldersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Aldersmead is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Aldersmead is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Aldersmead

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Meet the Team (2)

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Lindsey Groenewald

Job Title: Registered Manager

Joined: 2024

Lindsey first qualified as a Registered Nurse in 1994 and has worked in the care sector since 1999.


Lindsey has extensive experience managing both residential and nursing homes.


Lindsey has a level 5 in Health & Social Care and a diploma in Higher Education.


Lindsey is passionate about providing high-quality person-centred care.


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Hannah Hart

Job Title: Clinical Lead

Joined: 2016

Hannah qualified as a Registered Nurse in 2011 at the University of Surrey, and has worked in the care sector since 2003.


Hannah joined Aldersmead Care Home as a Registered Nurse in 2016 and became the Clinical Lead Nurse in 2020.


Hannah is passionate about person-centred palliative care, and leading the clinical and care team in delivering high standards of effective and compassionate care.