Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 84 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.

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Care Provided by Ashton House Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bincy Mathew (Registered Home Manager)
  • Admission Criteria
    • Via Website, Brochure, Referrals
    • Ages 50+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (87)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Ashton House Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,700
    • Self-Funded Nursing Dementia Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,601
  • (these prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Booking available through reception


  • Parking

  • On site parking


Ashton House Nursing & Residential Home Reviews (84)

Total of 84, showing 1-20
9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.620) out of 10, based on 36 reviews in the last 2 years. Over all time Ashton House Nursing & Residential Home has 84 reviews.

Overall Experience

  • 63
  • 17
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Date Published

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Review from S S (Wife of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Ashton House Nursing Home from June 2022 until January 2025. During the two and a half years that he was there, I was always made welcome, as were any other visitors he had. I felt he was well cared for and with dignity, kindness and respect. There were several staff changes
during my husbands time at Ashton House and all were patient, considerate and caring. If I raised any concerns they were followed up as soon as they could be and I was kept informed of any medical issues by the nurses. I would say that the Nursing Home is run with professionalism and compassion.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, we will share this with our team.


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Review from S B (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for here,the staff are very caring and helpful .I was very happy with all the facilities but especially all the staff who were really great.Many thanks to Ashton House for looking my lovely mum.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words about the care and the team. We will share this with our team.


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Review from Michael C (Brother of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to comment on my observations over a number of visits to see my brother over a 3 year period. Yes, this comment is for February 2025 but things have not changed in the three years. The food provided is very good (choice & quality) however I have noticed that too much food is often served
which results in lots of waste, certainly in my brothers case! To avoid waste and save on food costs, could it be considered to trial a period of smaller portion sizes? Thank you.

Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home

Thank you for your kind comments will share this with the staffThanks


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Review from C W (Grandson of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was only at Ashton House for a few months. However, these were the happiest I had seen her in a long while. All staff were, without exception, very kind and accommodating, you could not ask for anymore. Thank you to all at Ashton House.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for taking the time to leave us a review. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us.


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Review from Andrea I (Wife of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was with you for a very short time I found his care to be excellent. The accommodation good and the food excellent. The care from carers extremely high.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

We really appreciate and value your feedback which we will share with our team. Thank you.


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Review from L B (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton House Nursing & Residential Home were absolutely brilliant.
All the carers and staff were fantastic. I can not fault anything at the home.
Dad was very happy staying in Ashton House.
Dad was always cared for with dignity and respect.
I highly recommend Ashton House to anyone looking for
a care home for their loved ones.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words and we will share this with our team.


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Review from Maxine B (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such a lovely welcoming home for my dad. The staff are always happy, kind and caring and nothing is too much trouble.

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Review from Keith W (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As this was our first visit and Mum has only been with you for a couple of weeks we feel we cannot give a full review. However, we were made welcome and impressed with the building, location and the staff were friendly. Mum seemed happy.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, we will share this with our team.


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Review from G H (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to consider value for money when the cost of care is extraordinary for the average person to afford, but one must consider that residential care is 24 hours a day, 7 days a week, every week. I don't think there is anything else in life that represents such a low hourly charge for something
so valuable. I believe the Ashton House staff take good care of my mother and by association have given me continued peace from the difficulty of holding down a full-time job whilst being a carer. My ma has dementia and I feel her needs are met with dignity and kindness. My perception is that she is doing as well as possible with the condition she has. I had preconceptions and concerns about immaterial things when I first needed to look at dementia care homes for my ma. Any concerns I had left me very quickly once I had confidence that Ashton House delivers on the things that really matter about residential care, kindness and a good level of professionalism.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, we will share this review with the team.


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Review from J T (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Ashton House for palliative care. For the week she was there, passing away on 17th October, she was treated with respect, kindness and empathy by all staff. My mother's family was also treated very kindly at all times. I was very happy for my mother to be at Ashton House as
I knew she was well looked after.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, we will share this with the team.


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Review from S D (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your loved one here, the standard of care is not good enough. We visited daily, so had a good insight as to how this place is run. Thankfully, we managed to move my dad before he passed away, we'll always be grateful for that. We have reported our concerns.

Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home

Thank you for giving us the opportunity to see you in person to go through the concerns. Further to going through all the care records, having spoken to the hospice nurse who visits us weekly and the care home matron, nurses did follow the protocols in place and advice provided by the MDT. But didn't communicate proactively with the family, keeping the family informed with the clinical reason for each and every step they have taken surrounding your father's care.


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Review from Pamela D (Wife of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ashton House since October 2019 and has been treated with nothing but kindness, dignity and respect. Even through the Covid experience, the staff and management did their utmost to let us have contact with our loved ones. Now, that all the restrictions are gone, the
care of both residents and their families is truly amazing. The residents are very well cared for, and the activities provided are outstanding. Thank you, everyone.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words and appreciation. We will share this with our team.


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Review from L N (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 7 months in the Hazelwood Dementia Unit, until he passed away in July 2024.
We originally looked at Ashton for my dad back in February 2023. The registered manager was so helpful and informative at a time when we had the daunting task of trying to work out the best care for my dad. At
that stage, my dad's health took a bad turn so he remained under NHS care. But in November 2023, when circumstances changed again, I knew without looking anywhere else that Ashton House was the most appropriate place for my dad.
For the 7 months my dad was at the home, he was wonderfully cared for by the carers and nurses. The staff were compassionate, caring, diligent and friendly. All the staff whenever I visited had a welcome smile. I would visit on a weekly basis and my mum would go in daily; we were both welcomed and, for my mum in particular, the staff were so supportive. I am so grateful to Ashton House for caring for my dad.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your valuable comments. I will share this with our team.


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Review from Siobhan K (Respite Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with Ashton House the staff have been 1st class.
Caring and so friendly I would recommend this home to anyone that needs superb care. The gardens are beautiful with plenty of space for people and their families all in all I would rate this home as excellent.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kinds words, will share this with the team. Thank you.


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Review from L P (Wife of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent eleven days in Ashton House and was happy there. I don't know about value for money as I pay the county council. I wasn't aware of the activities as I was away.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you so much for your kind words. I will share this with the team.


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Review from Sally S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What a deceptive, neglectful place. Not able to communicate as staff don't care. Pretend to be attentive but leave patients for hours. Not interested in helping, food is appalling. Requests for more palatable food were ignored. Not allowed liquid paracetamol so crushed bitter tablets in water and made
to take instead. Disgusted by the aggressive attitude of nursing staff, fight you on every issue raised. No attempt to give alternative food if complain. Lift "brakes down". The manager is aggressive, backs her staff against you. No in-between fresh drinks or snacks. Not allowed to get drinks yourself and no staff around to get them for you. Constant beeping noise, tells you it can't be turned down, beeps very loudly night and day. Don't care if disturbing patients. Attitude arrogant and challenging.
TV not working as not tuned in and won't work. I could go on and on. This place needs closing down and new management and employ non-biased staff. Do not subject your relative to this vile and deceptive home.

Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home

At Ashton House, one of our specialisations is palliative care and we work very closely with our local hospice team to support residents being admitted to Ashton House from the community.
The resident was living on his own and his daughter was visiting day and night, sadly was on 'palliative care' and placement was done through CCG as his needs weren't being met at home. From the day of the admission, the daughter did not want the father to be moved to a nursing home. At the nursing home, we have protocols in place in line with NICE guidelines which must be followed, hence we can't always please the family. As part of the process, we completed a Mental Capacity Assessment and had a care home matron (from GP surgery) along with other MDTs (Multi Disciplinary Team) like SALT, TVN and the daughter. The daughter requested for a physio, dietitian and vascular referral, which the GP declined as the resident was actively dying. The social worker spoke to the daughter explaining the resident required professional nurses' attention.

1. Food is appalling. Requests for more palatable food were ignored – from the time of admission, the resident was only taking sips of fluid. SALT recommended a minced and moist diet but the daughter was not in agreement with the recommendation.
3. Not allowed liquid paracetamol so crushed bitter tablets in water and made to take instead – Resident was admitted with prescribed medication including Paracetamol effervescent. This is a soluble tablet and not a crushed tablet. All the medications were administered by nurses ONLY and in line with the protocol. No concerns were raised by the GP.
4. No attempt to give alternative food if you complain – The staff provided food as recommended by the SALT team. We are unable to facilitate the family wishes against professional recommendation.
5. Lift "breaks down"- We have 3 lifts working in our home, this year we had no concerns in regards to the lifts. The lifts are maintained quarterly by the lift provider. During the engineer's servicing visit ONLY lifts cannot be used.
6. No in-between fresh drinks or snacks. Not allowed to get drinks yourself and no staff around to get them for you - We have mid-morning tea served with milkshakes, fresh fruit baskets and biscuits. We also have mid-afternoon tea served with fresh fruit baskets and homemade cakes (sweet bites). We have drinks available in each room and the lounges. Teas and coffees are provided between the usual offering times.
7. Constant beeping noise, tells you it can't be turned down, beeps very loudly night and day – The daughter informed the nurse that the call bell noise is annoying, the nurse explained that we cannot turn it off as there are vulnerable residents in the room who will need help and they are calling for assistance.
8. TV not working as not tuned in and won't work - This issue has never been raised to any staff.


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Review from Kev B (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for palliative care for 12 weeks before she passed. All of the staff at the home were friendly, compassionate, conscientious, caring and diligent for her and were equally amazing for the family too. We cannot thank the staff enough for everything that they did.
We would rate
the care provided as "outstanding."

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your precious and valuable comments. We will share this with the team.


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Review from Brenda S (Partner of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of care provided to my partner at Ashton House. Absolutely first class. Nothing is too much trouble for staff.
All staff members and care assistants, domestics, team leaders, etc are all equally friendly, efficient and caring. The manager is highly principled in very
good standards of care and this is followed down to all staff members providing an excellent service!

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you so much for your valuable comments. We will share this with our team.


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Review from K P (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ashton House since September 2023. During her time there, and my visits to her, we have been treated with respect, kindness and dignity by all the team, who are always smiling and there is always a cheerful atmosphere. They really look after my mum, and despite her communication difficulties,
are very attentive and try to engage with her. She smiles a lot with them, so that is testament in itself and makes me happy knowing she is safe and happy. I am always made to feel very welcome when I visit. Thank you for looking after her so well.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, will share this with our team.


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Review from Amanda F (Daughter-in-law of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to Ashton House last spring, and sadly she passed away on 6/1/24. All the staff at Ashton House were amazing. They really do care about their residents. All the staff are kind, patient, polite, respectful and loving. When I was first greeted by the manager, I knew immediately this
was the right place for her. The reception staff are great ambassadors for the house. Always smiling, discreet, kind and friendly.
Ashton House was always putting on events and encouraging its residents to join in.
I highly recommend this care home.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you so much for your kind words. Will share this with the team.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Ashton House Nursing & Residential Home is calculated as follows: ( (314 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 410 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Ashton House Nursing & Residential Home

What types of Care is Ashton House Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashton House Nursing & Residential Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashton House Nursing & Residential Home have?

There are 94 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Ashton House Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton House Nursing & Residential Home to the centre of Haywards Heath?

0.7 mile(s) as the crow flies, distance by road may be significantly further.