Review from John C (Son-in-law of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

My father-in-law passed away here two days ago, after two months of end-of-life care. The home and staff were attentive and caring throughout. The home is clean, warm, and safe. It’s in a pleasant location adjoining a lovely park. A choice of food was always given, and special requests were granted.

I’d highly recommend this home, and wouldn’t hesitate to use it again. They let us stay overnight twice, to be with him in his final hours. Thank you to everyone at Ashton House.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable review. We will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia D (Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

The staff never fail in their professionalism and kindness. They are exemplary in providing personalised care and are truly committed to their roles across the whole team. I have felt warm, safe, respected, never judged and always listened to at any time of the day or night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric P (Husband of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience

Well done to you all.
You are all outstanding in what you do at Ashton House.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you so much for your valuable comments. I will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn B (Friend of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience

Thank you, Ashton House, for your warm and generous hospitality at the barbecue and for all the hard work, thought and care that went into it. An enjoyable day for residents and guests.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona R (Daughter-in-law of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience

I am grateful for all that Ashton House was able to provide for my father-in-law in the last months of his life. They rescued us from a tricky situation where he had been evicted from a much glossier retirement home. Ashton House demonstrated clearly that the most important aspect of care is quality

caregiving rather than interior design. The patience, kindness and professionalism of all the staff, shown to both us and him, was much appreciated. I wouldn't hesitate in recommending Ashton House.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you, Fiona, for your kind words, will surely share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy B (Respite Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

My experience here was amazing and well rested. Everyone is just wonderful. I loved being here with the staff, residents and managers. To receive such a lovely, warm welcome from everyone involved, I will be sad to go because it has been a wonderful experience. Receiving my medications has been spot

on from everyone. The staff are doing a fantastic job. A huge thank you to the activities team for taking me and picking me up from work every day. Thank you very much for looking after me! The activities that are put on are fantastic.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you, Dorothy, for the lovely review and the kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

Overall from the start of this journey with Mum, I've been pleasantly surprised and very humbled by the care and input given to Mum. Good clear routine throughout Covid and well communicated. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill F (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience

Staff are always welcoming and polite, show dignity to Residents and families
at all times. Staff are always on hand if needed. Activities are laid on regularly which gives the residents the stimulation needed. The food is good and the home is kept spotless and safe. The residents rooms are nice and

roomy and my mum has a lovely outlook onto planters outside of her window. The home is always nice and warm. Cannot fault anything and I am so pleased that my mum is well looked after.
I looked at many other care homes before Ashton House and none of them came close to Ashton House.
In the summer the BBQs are laid on for the residents and their families, the food is beautiful and plenty of it, entertainers engage well with the residents and make them feel special, the staff join in and dress up the residents as well as themselves and seem to enjoy themselves and get on well with everyone.
The atmosphere is always pleasant and a lot of hard work is put in to make you feel welcome.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you very much for your kind words, it means a lot.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Son-in-law of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience

Delighted with the overall care my mother-in-law is continuing to receive. A friendly and welcoming staff who are professional and caring. We are fully informed of any change in condition and medication.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you very much for the kind words, does mean a lot to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

My mother is well looked after by a caring and professional staff who are always welcoming when I come to visit.
There are lots of activities that happen each week.
My mother always looks clean and well cared for and she always praises the staff for their kindness.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you so much for your kind words, will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iona P (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

My mother has been at Ashton House for a few months following a long stay in hospital. She has settled in very well and the staff have been wonderful. They keep me informed of any concerns they have and I visit whenever I can during the week and weekend. The staff are always friendly and welcoming,

the food is good and the entertainment is well organised.
I trust the staff to do the best for my mother and take good care of her.
I would highly recommend Ashton House.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Husband of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

My wife has been a resident on the Hazlewood wing for the past ten months. On admission her behaviour was very disturbed following a difficult hospital stay but the initial one to one care she received was an important factor in settling her in. From day one I have been impressed by the professional

and empathetic attitude of all the staff I have met. This is reinforced at every visit by the supportive welcome given at the reception desk and also the welcome offers of tea and coffee to share with my wife.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words, will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Wife of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

My husband has been a resident at Ashton House Nursing & Residential Home for 20 months. The staff are so respectful, caring and patient and always make him feel special. When I visit I am always warmly welcomed. They also keep me updated with any issues and information. Thank You

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you so much for your kind words. The team strive to do the best they can always.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary S (Wife of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

All the staff are welcoming, cheerful and helpful. It's a pleasure to visit. My husband is monitored for fluid intake, enjoys the food and has a good rapport with the care staff. He is kept clean and tidy and seems in a happy place in himself.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable feedback. I will pass it on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marlene C (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

My mother has been in Ashton House for almost a year. I cannot rate both the home and staff highly enough. My mum had lived with my husband and me for 50 years and it was an enormous wrench to turn her care over to someone else. The staff are very caring and excellent with making my mum feel safe

and secure. I am kept up to date with all aspects of my mum's care and I know she is safe and well looked after. I would recommend here for anyone who has a relative to be really looked after.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable review, will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne H (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

Mum is well cared for and her accommodation is always clean and tidy.
Ashton House is always clean and smells nice.
Staff are friendly, helpful, visible and approachable. The grounds are nice and well-kept.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable feedback. I will pass it on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

When entering the reception, there is always a lovely warm welcome. Mum was cared for in the Hazelwood Nursing Wing, all staff there are excellent. The nursing care is thorough, with regular calls and updates when you come to visit. Everyone has a great rapport with the residents, we met the carers,

cleaners, laundry staff and those who bring the meals, all are very respectful and kind. It is lovely to have some Gardens so close, Mum loved her summer walks there. Mum commented that she would sometimes like her food a bit hotter with more fresh vegetables and less fish and chips, that wasn't her favourite meal.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable feedback. I will pass it to the team. In regards to the food, we are in discussion with the chef and are in the process of amending the menu, this will be done soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernard J (Husband of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

Felt most welcome from day one. Most attentive staff, management seen regularly. Food 12/10, top class - even wine with lunch! I wholly commend this nursing home.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words and feedback. We will pass this to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y O (Daughter-in-law of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience

My in-laws have been in the home for only a few weeks, but in that few weeks, the staff have been very welcoming, from reception to carers to the nurses. They have always had time to answer any queries we have had and have been supportive of us as family members.
Thank you to you all.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words; we will let the team know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny D (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience

My mother was cared for during the last four weeks of her life and passed away peacefully on 12/02/2022. She was cared for in the Hazelwood nursing unit at Ashton House. Throughout her time there she was treated with the highest level of care from all of the nursing/carers and domiciliary team not forgetting

the excellent kind caring reception team. All members of staff were friendly caring and empathetic treating my mum with the utmost dignity and respect at all times. The staff went out of their way in making me and my three daughters feel welcome, they provided a mattress and blankets to my daughter so she could stay in the nights to ensure my mum was not on her own. Making countless pots of tea and snacks for all of us which gave us the time to spend with her in her final days. Due to the excellent team on the Hazelwood unit, my mum had a peaceful death and we have lovely memories of the last days with her and want to thank all the team for everything they do.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words, and feedback to the staff team in the Hazelwood wing, it was a real honour to care for your mother. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Ashton House Nursing & Residential Home

Care Provided by Ashton House Nursing & Residential Home

Good to Know

Funding & Fees Guide for Ashton House Nursing & Residential Home

Facilities